International Mercedes-Benz of Milwaukee - Service Center

First of all, my service was with Audi not Mercedes Benz. The service department at Audi let my car sit for almost a month before performing the service that was only supposed to take a couple of days. The The service department at Audi let my car sit for almost a month before performing the service that was only supposed to take a couple of days. They didn't even address the issues I asked them too. Thank goodness for Luke who took the time to listen to me and had the decency and experience to be able to address an issue before I left. The management of this service center is incompetent and does not take accountability, good employees and customers will continue leaving. More

Great communication, the video details were fantastic and a great way to see the actual work area. a great way to see the actual work area. More

Always professional, Work was always completed when promised . Very reliable and knowledgeable service department with competitive pricing. promised . Very reliable and knowledgeable service department with competitive pricing. More

Tim is always knowledgeable and helpful when I come in. Service is great. Prices are steep. Service is great. Prices are steep. More

Jeff was super knowable & very easy to work with, so sad he is no longer there. he is no longer there. More

Unhappy that my rear brake pads needed replacing with less than 20K miles, but the video diagnostic feature was helpful. The shuttle service was excellent!! When I received my car it worked fine for abou less than 20K miles, but the video diagnostic feature was helpful. The shuttle service was excellent!! When I received my car it worked fine for about an hour then an alert came up regarding my brake pads (which had just been replaced!) and I had to return the following day which was quite inconvenient. Tim the service mgr was very helpful upon my return and was able to reset the sensor or something and my car was fine within minutes, although I do not think this should have happened after spending a premium price for service. I also do not like that all my favorite radio stations were deleted and other personal settings were lost and I had to start over. I believe there should be a way to retain my settings even when a sensor is replaced (we own NAPA Auto Parts stores and know this technology is out there). I do love my MINI and will continue to do business with IA going forward. More

Friendly and timely service at BMW service area. Sales people at mini and Mercedes were very friendly to. Unfortunately, not even acknowledged in the BMW sales area. Sales people at mini and Mercedes were very friendly to. Unfortunately, not even acknowledged in the BMW sales area. More

International BMW always gives me great customer service. The sales and service staff remember me by name and treat me very well! Ryan Tisa does a great job of helping me maintain our three BMWs. The sales and service staff remember me by name and treat me very well! Ryan Tisa does a great job of helping me maintain our three BMWs. More

They kept my car all day. When I called they did not have any information on my car. When I finally got my car back. They told me that I needed 15,000 dollars worth of repairs When I called they did not have any information on my car. When I finally got my car back. They told me that I needed 15,000 dollars worth of repairs. I have a 2013 GLK with 83,000 miles, I don't trust there recommendations. More

Interesting that curtesy vehicles are no longer available. Convenience of service is a big factor in where I will purchase my next vehicle. available. Convenience of service is a big factor in where I will purchase my next vehicle. More