Integrity Automotive Group - Service Center

Unexplained charge on my invoice I took my 2013 Cadillac CTS in to have the wheels aligned. I had an appointment for 11:00 in the morning. I arrived about 5 minuets early. It took ove I took my 2013 Cadillac CTS in to have the wheels aligned. I had an appointment for 11:00 in the morning. I arrived about 5 minuets early. It took over 2 hours for them to do the work. I left the dealership about 1:23 in the afternoon. There was a $4 service fee added to my bill. When I asked about the charge I was told that it was a shop for for oil disposal, rags, towels etc. I stated that I have not been charged this fee before. Not at this dealership or at other dealerships where I have service work performed. I was told that it was their policy. More

Excellent Dealership Always have excellent Service with Joel in Service department. They are always friendly and helpful! I would highly recommend Integrity if you Always have excellent Service with Joel in Service department. They are always friendly and helpful! I would highly recommend Integrity if you are wanting a New vehicle. More

Service department Staff is very friendly and prompt. Loved that they wash my car when service work is finished. Highly recommend to anyone looking to buy a car to check Staff is very friendly and prompt. Loved that they wash my car when service work is finished. Highly recommend to anyone looking to buy a car to check them out. More

GREATEST DEALER IN TN !!!!! I have taken my SATURN SINCE I purchased it to Intergraph. 17 years of friendly outstanding SERVICE. NO MAJOR REPAIRS , just usual service but Regula I have taken my SATURN SINCE I purchased it to Intergraph. 17 years of friendly outstanding SERVICE. NO MAJOR REPAIRS , just usual service but Regularly! I now have 235,000 miles and look forward to 500,000. I believe that said it all ! A SUPER BIG THANK YOU TO ALL THE WONDERFUL PEOPLE AT INTEGRITY CADILLAC ! More

Quality service department Professional and friendly staff. The service received on my vehicle was done in a timely manner and done correctly. They fulfilled all my expectatio Professional and friendly staff. The service received on my vehicle was done in a timely manner and done correctly. They fulfilled all my expectations. I am very pleased to have purchased my Cadillac at this dealership as they have continued to impress me. More

Superb Service I always enjoy my experience at Cadillac. They are professional and extremely kind. And i enjoy the car wash as well, thats going the extra mile. I always enjoy my experience at Cadillac. They are professional and extremely kind. And i enjoy the car wash as well, thats going the extra mile. More

Routine oil change Everyone is very nice. Appointment was at 8 am and got me out before 9. I love that. I like getting in and out quickly Everyone is very nice. Appointment was at 8 am and got me out before 9. I love that. I like getting in and out quickly More

Dustin is the Best Dustin in service was amazing. They worked very hard to get to the bottom of my problem. I am not sure if any where else would have found the unusual Dustin in service was amazing. They worked very hard to get to the bottom of my problem. I am not sure if any where else would have found the unusual problem which was based on the incorrect glass being installed in the window after an accident. Great Job . More

Efficient service Thank you so much, Joel, for servicing my cadillac before my FL trip! The oil needed changing and you got me in first thing. Great service! Thank you so much, Joel, for servicing my cadillac before my FL trip! The oil needed changing and you got me in first thing. Great service! More