Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Integrity Buick GMC Cadillac
Chattanooga, TN
104 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 104 reviews
November 15, 2016
Out of town Service We were out of town and the change oil warning came on. With only 3% oil life remaining, we called. Matt and Chris got us worked into their schedule We were out of town and the change oil warning came on. With only 3% oil life remaining, we called. Matt and Chris got us worked into their schedule, completed the service and got us back on the road. Service personnel were courteous and kept us on our trip schedule. More
by Big John
Employees Worked With
Matt, Chris
June 30, 2016
No Courtesy or Respect During the purchase of the vehicle, we had issues with a lack of communication from persons concerning several issues discussed . After a week, my wi During the purchase of the vehicle, we had issues with a lack of communication from persons concerning several issues discussed . After a week, my wife and I went and spoke to the Used car manager who assured us that these issues would be resolved. After, the weekend and several days of no calls, I called and was told that the Used car manager had been terminated. After almost, two and half weeks later I finally spoke to the General Manager who spoke to me in such a Disrespectful and hateful manner in front of other employees. He insisted , he would not stand by what his Used Car manager had promised to me and my wife. We have never been treated like this after purchasing a vehicle , new or used. More
by sortmbr
Employees Worked With
Ray
July 24, 2015
Service Scheduling Nightmare The only reason for two stars is that I have been satisfied with the actual work done, however dealing with service advisor is another story. They nev The only reason for two stars is that I have been satisfied with the actual work done, however dealing with service advisor is another story. They never call you back or keep you informed as to what is going once you do make it to service. I leave messages for service GM as well as Dwight Morgan who I believe is one of the owners. He doesn't have the courtesy to call back either. Apparently he feels it's more important to run his mouth off on TV boasting that Integrity is the best!! Ya right. I'll drive 25 miles to another dealership in Cleveland where they treat you with respect. I will never step foot in their dumpy joint again and can only look forward to the day they are out if business. Have a great day Mr. Morgan et al. More
by NEEFI
Employees Worked With
Chris, service advisor David Perry service GM
March 11, 2015
Integrity is just a name to them Integrity is defined as having strong moral principals and doing what is right. When you ask for the owner to reply to an issue multiple times and yo Integrity is defined as having strong moral principals and doing what is right. When you ask for the owner to reply to an issue multiple times and you do not get a returned e-mail. You have to believe they know they are in the wrong and do not want to admit it, or continue to keep profits off first time buyers. I assure you after purchasing 2 vehicles from them within the past 3 years, I will not buy another from them. More
by RTIDE
Employees Worked With
David Guyselman
