Integrity Buick GMC Cadillac
Chattanooga, TN
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Today I attempted to purchase a vehicle from this dealership and found a great salesman (Charlie). He was super friendly and ready to get the deal started and completed - I already had all financing dealership and found a great salesman (Charlie). He was super friendly and ready to get the deal started and completed - I already had all financing arranged and everything was good until they attempted to low ball the offer on my trade and would not negotiate at all on the price of a vehicle that had been on their lot for over 145 days. The sales manager thought he was too important to even introduce himself, he just marched over and started telling me that he wouldn't do anything else to get the deal done...I thought they were in the business to sell cars, unfortunately he isn't. The salesman had to tell me the sales manager's name (Jake or Jacob) - he was one of the most arrogant and unprofessional people that I have ever met. How could a company this large have someone so unprofessional in management? I will buy from someone down the road who wants to do business - I have never been more dissatisfied with the service that I received at a dealership. Having management like this is probably why cars are sitting for as long as they are at this lot. More
Had my car serviced and found out my car was put back together with damaged and missing parts. Service manager Josh didn’t help with the issue saying that his technician wouldn’t have done that . GM Jess together with damaged and missing parts. Service manager Josh didn’t help with the issue saying that his technician wouldn’t have done that . GM Jesse Morgan called with the same thing siding with the technician. The technician said my car was already messed up when I brought. Liar!! Nothing got done and they wasn’t going to address my concerns. No professionalism at all. Not again! More
The experience was great, and my problem was resolved quickly. Darrel has been great I got water in my diesel fuel, and he has help resolving issues that have occurred since with patience and understandi quickly. Darrel has been great I got water in my diesel fuel, and he has help resolving issues that have occurred since with patience and understanding. Thanks More
This dealership is great excellent service especially from Charlie calabro very knowledgeable about the inventory there and just very friendly. Great salesman from Charlie calabro very knowledgeable about the inventory there and just very friendly. Great salesman More
I went to the dealership several times for a leaky tire. Like in the past, stuff had been taken out if my glovebox and not replaced. My glovebox is where I keep my tire key. Although tires were bala Like in the past, stuff had been taken out if my glovebox and not replaced. My glovebox is where I keep my tire key. Although tires were balanced, 1 kept coming in low. I tried to put air in it at several different gas stations and kept thinking the air was broken because it kept saying a different reading. I finally realized they did not program the gauge correctly. It wasn’t my front tire, it was my rear tire. I had to drive to Atlanta with unbalanced tires and everytime I went at a high speed, my suv shook. THEN IT GOT WORSE I have since been back to the shop 2 or 3 times. I purchased 2 brand new tires. I ended up with tire pressure low every morning even AFTER purchasing the tires and finally was told yesterday that my rim is cracked. This is ridiculous and dangerous. I have had to stop in places with bullet proof glass to put air in my tire and in cities that I’m unfamiliar with because GMC could not accurately tell me the problem. Do you know how much I have spent putting air in my tire and driving from gas station to gas station AND driving to the dealership! Do you know how dangerous it is to drive up and down mountains with unbalanced tires (one tire at 10 or 39 😡). After all of this, they didn’t even have the decency to offer me a free oil change! I wish there was another GMC dealership because I don’t with this on my worst enemy! More
The sales person Bridget Sanders was great and Finance Manager Jonathan Goins was great also this is my second purchase from Integrity Buick of Chattanooga, Tennessee I trust Integrity Buick of Chattanoog Manager Jonathan Goins was great also this is my second purchase from Integrity Buick of Chattanooga, Tennessee I trust Integrity Buick of Chattanooga Tennessee. Marcus Smith More
Hugh gave me a ride home from the dealership while the service department was working to find the issue with my suv. He was so nice and friendly! Even allowed me to hit up a Starbucks to get a much needed service department was working to find the issue with my suv. He was so nice and friendly! Even allowed me to hit up a Starbucks to get a much needed caffeine fix. The service dept was really nice as well and diligent in trying to identify the sound I was failing to explain properly. Great dealership and customer service! More
Such a great business! The people are amazing!! All the workers there are so nice and helpful! The people are amazing!! All the workers there are so nice and helpful! More