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Integrity Auto Group Inc.

Langhorne, PA

5.0
159 Reviews

2023 E. Lincoln Highway

Langhorne, PA

19047

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159 Reviews of Integrity Auto Group Inc.

May 21, 2014

We found the perfect used car for our college student! Integrity auto happened to have the perfect vehicle for our son and they couldn't have been more helpful and honest. The Subaru was clean and reasona More

by Dkoffice2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Juris
May 08, 2014

A friend because of what he DIDN'T sell me.. Bobby is a friend of mine from my neighborhood so when I recently began to have what I thought might be major issues with my 10 year old minivan, I to More

by LindaLederer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Burns
April 25, 2014

YEP..SIMPLY FANTABULOUS My husband and I were searching for a good car.. pretty .. cheap yet reliable..no car payment. We visited local dealerships and couldn't find anythin More

by nikcw701
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby and Mr, D
April 14, 2014

dealership with integrity when dealerships were gouging 4X4 prices up after all the northeast snowstorms, Integrity found me a solid tight running full size sierra 4X4 very rea More

by edman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Burns
March 26, 2014

drove from nj to buy a box truck.. made a deal was told truck would be looked over and fluids would be changed and it would be ready to work... well drove the truck back which was a nightmare . truck was More

by louienap1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
bobby
Mar 31, 2014 -

louienap1 responded

also i am now being told that the breaks front and back should be replaced that i have prob 1000 miles or so and integrity told me they were fine i AM NOT HAPPY at all with them ...

Apr 01, 2014 -

Integrity Auto Group Inc. responded

Lou, Thanks for the review and comments. When you came in to look at the truck, we drove you to the mechanical shop that was doing the checkout for us. There was a Check Engine Light on which you knew about. After your test drive you came up with a list of items you wanted us to look at -Check Engine Light (Mass Air Flow Sensor Fixed this issue, Driver Seat (torn) and Sliding Operation, Check Cup holder Operation, Check Alignment. That was it. The paperwork for checkout was written while you were here so there was no misunderstandings. We (Integrity Auto Group) drove it after purchase (approx. 60 Miles) before you bought it, an inspection mechanic drove it after your test drive and no one including yourself mentioned anything about a rough ride, Never was anything mentioned about it being “all over the road”. Could it be possible that on your ride home you hit a pot hole or two, which could have shifted a belt in the tire? As far as the bill that you paid to your mechanic, it was mostly PM (Preventative Maintenance) which wecould have had completed (at cost) during check out had you requested that work to be done. We have never advertised or verbally tell customers that we change all fluids, replace all belts and filters, unless negotiated during the sale. When you came it to pick up the Truck we went over all items requested to be done and you were perfectly ok with the truck at that point. Sorry we weren’t able to make your post-sale experience with Integrity Auto Group more satisfying! Bobby & Steve Integrity Auto Group Inc. 2023 East Lincoln Highway Langhorne Pa 19047 215-949-1234 www.integrity2023.com

Apr 02, 2014 -

louienap1 responded

are you KIDDING me with this response????? yea i drove it around the block that was it did i hit a pot hole???? yea that would cause flat spots on all the tires in the front!!!! try the shocks were shot which i had no problem paying my self.. but the tires should be your problem.... and if u drove it back then u def felt the truck pulling all over the road.. just a typical bad car dealer here looking for a way out!!! and YES YOU DID SAY YOU WOULD DO A SERVICE ON IT AND LIED ABOUT IT.... EVERYONE STAY FAR FAR AWAY FROM THESE GUYS ........UNLESS YOU WANT A UNSAFE TRUCK THAT NEEDS THOUSANDS OF DOLLARS WORK ..... BREAKS ALSO NEED REPLACED.... NICE TREY U SHOULD CHANE YOUR NAME TO LIAR AUTOS BECAUSE THAT IS EXACTLY WHAT YOU ARE!!!!

Apr 03, 2014 -

Integrity Auto Group Inc. responded

Lou, Once you left our dealership and experienced your traumatic event why did you not call right away or better yet come back and air your tale of woe? We could have resolved this then and there. Reasonable men can make reasonable solutions. Your "Reputable" Mechanic charged you $1248. to change your fluids, install 2 shocks & replace belts and we are the bad guys. Most people see the good & value in their purchase. You bought a great truck at a ridiculously low price and are too caught up in a few dollars you spent on "Preventative Maintenance" to see the value of your purchase. By the way it is BRAKES not breaks. You texted me that your mechanic said you will need brakes in 2,000 miles & now you are claiming 1,000 miles yet he provided you with no brake specs. When it left here the front Brakes were 8/32 and rear Brakes were 6/32. Well above the window of needing replaced in a few thousand miles. How about the mechanic knows you just bought the truck and know nothing about this truck or basic mechanics in general and will buy anything he sells you. Believe it or not your mechanic shop is in business to make a profit & by the looks of the invoice you provided us he is doing a great job. You reaffirm my faith in the fact that all people can't be pleased all the time. Had you presented us with this situation as soon as it happened we probably would have covered the cost of your shocks and tires. However at this point I would be throwing money away. We wish you the Best of Luck Lou. Bobby & Steve INTEGRITY AUTO GROUP

Apr 03, 2014 -

louienap1 responded

listen as everyone can see im dealing with a child here ... just going by what you said with service being done on truck and it wasnt . so now you are agreeing the truck needed shocks and tires when in your previous responses you are saying they are fine??? the right thing to do would of been to cover half of entire bill like a reputable car dealer would do . but you would just keep acting like a child. like i said used trucks will need work and thats understandable.. but what i had to do to be able to use this truck is WRONG!!!! and you say u do state inspection and it passed ??? well then your mechanic is on your payroll because it wouldnt pass with no battery cover on it and it did!!!! and just so everyone knows thats the one thing he said hes not replacing . everything else was fine by his eyes or should i say his mechanics who drove the truck after while it had flat spots in the tires and he didnt feel anything.. GREAT MECHANIC INTEGRITY HAS!!!!!

February 27, 2014

I traveled about 200 miles to buy a truck from these guys. Made the deal and drove back for a second trip with a trade in. They said the truck was PA inspected which doesn't help me because we are in Ma More

by TRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby and brother
February 20, 2014

great guys great dealership on top of your game up to the moment on top have been a repeat customer for years...live up to there name More

by shelkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bob steve
February 14, 2014

I went to get a 2005 Dodge Carivan. Bobby and Steve were both very helpful. They are both great guys that did everything that they could for us. They helped us to get insurance on the spot. They even tol More

by ChrissyFreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Burns and Steve Juris
January 28, 2014

I drove 300miles to buy a truck from Integrity Auto Group. That really should say enough. I really liked how they deal with people. Everything is very straight forward no hidden fees. I had been lookin More

by Kalra33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
January 24, 2014

I'm kinda new to the area and had no idea where to go, but I drive past this lot everyday and they usually have a revolving inventory with a few gems. I liked a few trucks they had on the lot, so I w More

by pabby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Bobby, Joe, Pops
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