Ingram Park Nissan
San Antonio, TX
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John was very friendly and helpful from the start. He showed me a vehicle that fit what I was looking for. As a matter of fact, that vehicle, the one I bought had more features than I was expecting to be showed me a vehicle that fit what I was looking for. As a matter of fact, that vehicle, the one I bought had more features than I was expecting to be able to buy. They worked with me on a price, I might have liked to get down another $1000. but it was exceptable. More
Originally I dealt with Dale in the Internet Sales Department by phone. He was wonderful! Helpful, knowledgeable, professional and friendly. When I finished purchasing my Xterra, he found me and intro Department by phone. He was wonderful! Helpful, knowledgeable, professional and friendly. When I finished purchasing my Xterra, he found me and introduced himself to my Mom and I. He was very nice and welcoming. James handled some of the financing discussion and he was very nice and helpful. I was hoping to purchase the vehicle for less, but James was able to meet the monthly payment maximum for me, at least, which I appreciated. Georgette handled the final paperwork at the end of the sale and she was extremely professional, knowledgeable, patient and friendly. I changed my mind about some of the paperwork suggestions, so she had to re-do it a couple of times. She was helpful and understanding. Since the purchase of my new Xterra, I have dealt primarily with Craig Johnson in the Customer Care Department. When he found out that my Mom speaks Spanish, he came out to meet with her and spoke with her at length. Was very engaging and nice. He has consistently made himself available for questions and issues. Within an hour of driving off the car lot, the "Service Engine Soon" light came on. Apparently, there was a faulty sensor device in the engine. I had to have the car taken back to the dealership in order for them to take care of the problem. In so doing, I have been communicating with Craig in order to get the repair completed. Both Craig and Georgette have bent over backwards to accommodate me and help me with questions and concerns. More
We started off with an internet salesperson and let him know that we were driving fours to come and buy an armada and he assured us that our payments were not going to be over the max I could pay. We were know that we were driving fours to come and buy an armada and he assured us that our payments were not going to be over the max I could pay. We were expecting to go in with no haggle pricing. The first offer was way over our limit. Not only that, there was an internet price that was given and when we went in, they told us that the price on the internet was no longer valid. Well, had we known that, we would never have driven so far. We were there for two hours and after the papers were signed, we had to wait another hour to have the car detailed and washed. The salesperson also told us that the third row of the armada reclines and found out that it does not. To top it all off, when had the chance to inspect the car, they sold us a brand new car with a long scratch on it. We understand the whole "they gotta make a sale" attitude. But people are investing a lot of money into their purchase and I probably would have done things differently like purchase from another dealer. More
Knowledgeable and friendly staff were very patient in answering all my questions regarding the features of the 2011 Pathfinder. There was no "Sales" pressure to buy the vehicle. I had a vehicle to tra answering all my questions regarding the features of the 2011 Pathfinder. There was no "Sales" pressure to buy the vehicle. I had a vehicle to trade-in and the staff was extremely helpful in getting me the best price for that vehicle. More
Por que he comprado carros en otros lugares y desde que vinimos a Nissan no he querido ir a ningun otro lado a comprar, he recomendado cantidad de gente en mi trabajo para que vayan a ver los carros y el s vinimos a Nissan no he querido ir a ningun otro lado a comprar, he recomendado cantidad de gente en mi trabajo para que vayan a ver los carros y el servicio que tienen en Nissan. La calidad del trabajo que hacen, sus instalaciones nuevas y lo amigable que son les da al menos de mi parte un 100 en la experiencia de comprar un auto nuevo o usado. More
Overall I had a great experience but I was surprised At Overall I had a great experience but I was surprised At the length of time it took to finalize everything . But it has been awhile since I Purchase Overall I had a great experience but I was surprised At the length of time it took to finalize everything . But it has been awhile since I Purchased a vehicle so I'm not sure if this is a normal ocurrence. Adam was very professional and friendly and I was pleased with his extensive knowledge of the vehicle I purchased . More
Fred has worked very hard to make me a satisfied customer. I would certainly recommend Fred to my friends and colleagues who are interested in the purchase of a new Nissan. I would further note th customer. I would certainly recommend Fred to my friends and colleagues who are interested in the purchase of a new Nissan. I would further note that once IPAC was made aware of some of my concerns with the buying experience, they have tried exceptionally hard to make me a satisfied customer. Thanks Fred and thanks IPAC management..... More
I purchased a 2006 Nissan Maxima the enviroment at the dealership was very layed back. Angel assured me that I was going to get a Maxima regardless of any type of credit situation, he was nice before and dealership was very layed back. Angel assured me that I was going to get a Maxima regardless of any type of credit situation, he was nice before and after I purchased the vehicle. The attitude of everyone here was genuine and compassionate. I've honestly gotta say this was a great experience they will help you out here and many car dealerships don't take the time to do any of this. The salesman angel is here to help people he doesnt want to just sale you a car he wants to help More
Very impressed with knowledge and friendliness of salesperson (Rudy), he didn't act like a "pressure salesman" but more as friend of family. Tried his best to get exactly what we wanted and for pric salesperson (Rudy), he didn't act like a "pressure salesman" but more as friend of family. Tried his best to get exactly what we wanted and for price we could afford. For as much as I hate trading cars, this experience was the best it could be. All employees tried to make it as painless as possible. More
I recently returned to IPAC Nissan for a fourth time and plan on returning for the fifth. Each time has been a wonderful experience with a staff that is accessible, informative, friendly, and hospitable. Cr plan on returning for the fifth. Each time has been a wonderful experience with a staff that is accessible, informative, friendly, and hospitable. Craig has sold me all of my cars and in my opinion is the best employee at IPAC. I can ALWAYS call him no matter how simple or complicated the question. I recommend Craig and the rest of the staff from sales to service and financial for anyone looking for a new or used car. More