Infiniti of South Miami - Service Center

I’ve been with this same dealership for so MANY years- Great car- our 5 th Infiniti!! And the greatest service! Need I say more?!Never tire of its sleek styling and how trouble free it’s been over the yea Great car- our 5 th Infiniti!! And the greatest service! Need I say more?!Never tire of its sleek styling and how trouble free it’s been over the years. Sheila and Howard Levine More

Outstanding dealership, with top notch service advisors , pleasant environment, and a friendly and helpful staff willing to go the extra mile to ensure an overall outstanding experience pleasant environment, and a friendly and helpful staff willing to go the extra mile to ensure an overall outstanding experience More

Very pleasant experience. Will return for future service. Car was serviced and returned in a timely manner and even had a few things attended that was not expected. Car was serviced and returned in a timely manner and even had a few things attended that was not expected. More

Never use South Motors again Brought my car in for regular maintenance and left with a car worst off then when i brought it in. Don;t know who the mechanic was that handled my car Brought my car in for regular maintenance and left with a car worst off then when i brought it in. Don;t know who the mechanic was that handled my car but notice a loud metal to metal sound on the passenger side front side when i picked up my car. Returned my car and had it reinspected only to be told that the noise was a ink pen rolling around in my glove box. Left knowing that South motors didn't really want to help me or in fact may have caused the problem, I took the car to Coral gables Infiniti where they found the problem a broken shaft and properly fixed the issue. I warn anyone who deals with south motors to be aware of the poor handling of vehicles and their lack of trust. I will never return to south motors AGAIN!!!! More

Worst Service Department EVER I have to admit...I am a little torn about my review. I bought my used Infiniti Q50 about a year ago and the sales department was great, especially Ju I have to admit...I am a little torn about my review. I bought my used Infiniti Q50 about a year ago and the sales department was great, especially Juan. I did not feel pressured. In fact, I felt supported. Now for the service department. Because of the service department, I will NEVER go to South Motors Infiniti again. Furthermore, I will warn everyone to NOT go to South Motors Infiniti for service. They were the rudest and most unprofessional workers that I had ever encountered. Let's start with the first time I took my car in for service. I had made an appointment and was assured that I would have a loaner car available to me. That did not happen. On the same visit, they attempted to charge me for an oil change that was supposed to be free for two times within one year since I bought my car there. Instead of the service team trying to resolve my concern, they left it to me to walk over to the sales department for proof that I purchased my car at the dealership. (Come to think about it, I was met with the same annoying inconvenience When the battery in both my FOBs failed within one month of purchasing the car. They wanted to change me and I needed to address my concerns with the sales manager before they would waive the charges.) Now comes to my FINAL experience with the service department. I left messages 5 different times to try making a service department before I actually spoke with a live person. I was advised that Julio Lopez would be my service coordinator and he would call me back. (I had no idea who Julio was and was already becoming annoyed since he was one of the people that I had left a message for.) Someone else called me on Monday am, while I was at work, to make arrangements for a service appointment and to ensure I would have a loaner car available to me for Tuesday evening, (for Wednesday service). I received an email and text confirmation appointment for the wrong time! At the end of the day, I was called again by the service department to confirm the appointment. I explained that the confirmation email and text and email had the wrong appointment time. The representative said that would be a problem and I would be called back. I was contacted 5 times different times at work just to set the appointment! It was beyond disruptive and annoying, The day of the appointment I needed to leave work early in order to meet their strict appointment time, which was more than an hour before the service department closed. I arrived 20 minutes before my appointment time to only be told that I needed to wait. This did not make sense since there were several other service coordinators standing outside and I was the only one waiting. I was told no one else would be able to assist me and I would need to wait. After waiting over 20 minutes I was told it would still be another 30 minutes or so and no one else would be able to assist me. South Motors Infiniti does not respect or value its customers. I felt so disrespected watching all of these employees standing around the service department, not with customers, refusing to assist. It is wonderful that the one service advisor that was with a customer was taking the time to provide service to his client. However, I did not feel my patronage or time was valued or respected. I finally left and vowed never to return! I caution others not to use their service department too! They are not customer friendly at all. More

Simple service of tire rotation and oil change disaster After making an appointment, it took them over three hours to rotate the tires and change the oil. Worst service ever. They never found the leak and After making an appointment, it took them over three hours to rotate the tires and change the oil. Worst service ever. They never found the leak and still charged for the tire rotation. Dont use them. More

Horrible!! Horrible customer service!! The sales people and mangers talk down to you and once you purchase the car your on your own. No assistance with Nothing. Horrible customer service!! The sales people and mangers talk down to you and once you purchase the car your on your own. No assistance with Nothing. If you can avoid buying from south motors Infiniti all together you will save yourself a lot of time and aggravation. More

Get me off your mailing list Run away. Run far away. Service department is felonious. The young female phone rep has no threat of class. Her first priority is steer you toward Run away. Run far away. Service department is felonious. The young female phone rep has no threat of class. Her first priority is steer you toward purchase of a new car. Second priority is steer toward a late model used car. If those fail, the crew eats sandwiches at $140 per hour for diagnosis while allowing no idea how long it might take. Could be all day. Could be all week. Sandwiches might be an exaggeration. Who knows? Who cares? They can't be held accountable to an estimate so the timetable is anything they want it to be. Bottom line, House wins. Cha-Ching. The hilarious aspect is that while all of this is going on, they try to pretend they are on your side. My older G20 ended up needing a computer reset, new starter ground wires, and a new drop resistor. I got them combined for less than the ripoff cost of one hour diagnosis at wonderful South Motors Infiniti. Thank goodness my sensors were wide open and I stayed away, largely thanks to that disgraceful phone rep. Keep running... More