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Infiniti of South Miami - Service Center

Miami, FL

4.8
187 Reviews

187 Reviews of Infiniti of South Miami - Service Center

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September 29, 2024

Great customer service, Daniel Pedroso. Phone automated system kept bringing me back to start instead of service. Wait for service was excessively long Service was good and car wash w More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Pedroso , knowledgeable and attentive
Nov 21, 2024 -

Infiniti of South Miami responded

Hello None23, thank you; we appreciate your feedback!

September 29, 2024

The service advisor , Roberto Piedra , was fantastic . He promised the car would be ready in 1:30 hours and it was ready exactly at that time . He explained everything very clearly and was very friendly . More

by ericmiami61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Piedra
Nov 21, 2024 -

Infiniti of South Miami responded

Ericmiami61, we are glad we could help!

September 28, 2024

Excellent service. Robert Piedra goes beyong any expectations to ensure that all customers are very well taken care of. More

by GBURBINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Infiniti of South Miami responded

Gburbina, we're so glad that we were able to go above and beyond your expectations!

September 28, 2024

The service department is excellent. They pick up and deliver your car and personnel is very courteous More

by PRINCESSVAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Piedras, Luis Maldonado-Rodriguez
Nov 21, 2024 -

Infiniti of South Miami responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 28, 2024

I have gone to this dealership for the last 21 years because of the service department especially my service coordinator Steve Anteen. The service department is hands down the BEST. Steve always is in c More

by MELIS7012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Anteen
Nov 21, 2024 -

Infiniti of South Miami responded

Melis7012, we strive for 100% satisfaction, and it is great to see you had such a positive experience at INFINITI Of South Miami.

September 28, 2024

Roberto Piedra is fantastic he’s focused on customer service and keeping the customer happy More

by MELMONTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Piedra
Nov 21, 2024 -

Infiniti of South Miami responded

Melmonta, thank you for sharing your positive experience!

September 28, 2024

Prompt Excellent service top quality loaner and completed as promised 1 2 3 4 5 More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 21, 2024 -

Infiniti of South Miami responded

N/a, we are very happy we could provide you with a positive experience!

September 27, 2024

ROBERTO PIEDRA was great service advisor. He kept me informed about my vehicle and he was very friendly More

by ritajhayes10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Piedra
Nov 21, 2024 -

Infiniti of South Miami responded

Ritajhayes10, it's experiences like yours that really keep us motivated!

December 15, 2023

Very impressive, they strive to provide excellent customer service. That’s why I keep coming back. More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Piedra
December 01, 2023

Un servicio excelente y muy profesional Lo recomento 100% Muy buena atencion al cliente y amabilidad More

by e_mon50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
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