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Indy Auto Man

Indianapolis, IN

4.4
1,352 Reviews

4031 S East St

Indianapolis, IN

46227

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Showing 1,352 reviews

November 12, 2020

I LOVE my Jeep!! Xander was AMAZING to work with and Toronto was also top notch! I would recommend to anyone looking for a GREAT used vehicle. More

by MOCAIN7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xander and Toronto
Nov 14, 2020 -

Indy Auto Man responded

Thank you for the kind feedback and the 5 stars! We appreciate you and look forward to working with you again when you are back in the market. Please let your friends and family know that we are here to help them with any of their vehicle needs as well. From financing, servicing, trading in, to selling their vehicle. We hope you enjoy that awesome vehicle! ~ Amy Bannor Sales Director

November 11, 2020

Not a very honest place to buy a vehicle. Very displeased with them. I wouldn’t recommend them. This is just my opinion. Not much more can be said on the matter. For as much as the vehicle cost, I’ll spend a More

by ASHLEY_TURNER_2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noe G.
November 09, 2020

Everyone here was incredible. They were so helpful and patient for a first time car buyer. I really appreciated the honest advice I received and honestly walked out of the dealership feeling like I had go More

by JMARANGO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor F.
Nov 10, 2020 -

Indy Auto Man responded

Thank you for that kind review and for sharing your experience! We are very happy that we were able to help you with your first car.... congratulations on such a HUGE event. Please let us know how we can help you going forward as well. Invite your friends and family here as well because we want to pay you a referral! ~ Amy Bannor Sales Director

November 05, 2020

This dealership knowingly sold me a vehicle that needed a new engine. After driving it for a week after purchasing it I took it to them in order for them to fix whatever the problem was because the oil light More

by larterbridge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Service Uriel Sales , William S.
October 30, 2020

Great car at a great price. Fast service with no issues. The salesman was friendly and courteous. I would recommend them to a friend. Glad I got on the internet and found this car. More

by JJONES72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie, Tim M
Oct 30, 2020 -

Indy Auto Man responded

Thank you for the kind review. We appreciate you! ~ Amy Bannor Sales Director

October 30, 2020

I declined the warranty as I didn't see need at time being 2014 what issues could possibly be in only 6year old vehicle. I was told by finance dept Tim that it was no problem that I could always add lat More

by hchasteen25
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim M
October 29, 2020

They had the best price, mileage, and condition of the car I was looking for. It was a seemless process and they were honest and fair. I highly recommend this dealership. I recommend Derrel Summers in the More

by Nathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrel Summers
Oct 30, 2020 -

Indy Auto Man responded

Hi Nathan. Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director

October 26, 2020

They ran my husbands credit instead of mine even without having his social (did not know that was possible). If it werent because I realized it I wouldnt have the vehicle right now. Vehicle was not serviced More

by lilibethsosa90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin, na, Sam W
October 23, 2020

The sales process was very slow, and they did incomplete work on some repairs we agreed upon as part of the sale. I wanted to give them a chance to earn a higher rating by correcting the work, but they now More

by Nope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam W
October 22, 2020

Since I have gotten this email 11 times I feel I can be candid. The vehicles are priced low for what I see as obvious reasons now. The cars or trucks have pretty serious issues. And we now see why they do More

by Silverls1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Val Y., Tim M
Oct 23, 2020 -

Indy Auto Man responded

We never like to hear about a customer being frustrated with his/her experience with us and I am very sorry for your frustration. I am would like to know more about why you were under the impression that we do not allow third party inspections. Would you be willing to contact me directly about that so I can look into the communication on our side? We have no issues with inspections, even delivering the vehicles for customers at times. We also have a form at the time of sale that every customer signs to ask if they did a third party inspection. This allows us to encourage anyone that is not comfortable purchasing a used vehicle to know that there are options for looking the vehicle over. We do have a very diverse staff and we pride ourselves in being able to communicate with all customers, he does have an accent but we do not have many complaints about anyone not understanding his fluent English. Please contact me directly at 317.576.4427 because I am always trying to learn more about the customer experience. Thank you. ~ Amy Bannor Sales Director

Oct 23, 2020 -

Silverls1 responded

The form was explained that 3rd party inspections are NOT allowed. His English was fine, I explained he did not understand my questions. I test drove the truck and the steering wheel is about 30 degrees off to the right. I asked why? No response. The salesman also told me oil is changed and truck is serviced when ran through the shop. This truck did not have an oil change, and the perform service light is on. I asked about that as well with no response. The fees to etch the windows is a joke. 3 of the 5 windows are not even legible and still had the blue tape on them. Remember I am not complaining about the price, I am making everyone aware why your vehicles are cheaper. Being an out of state buyer I trusted my salesman who said truck is excellent, is fully serviced and no problems which is why I moved forward to finance it before even looking. Future buyers beware is the reason for my feedback.

Oct 23, 2020 -

Indy Auto Man responded

I am sorry for your frustration and that the form was understood that way from you. We actually send many vehicles out for customers on third party inspections because we want a customer as comfortable as possible with the purchase. We do a visual safety inspection on all of our vehicles and our goal is to get reliable and safe vehicles on the road at the best price. You are right that you should have not had to remove any stickers from the windows, that is a poor example of customer service on our side and I appreciate that feedback. I am going to relook at our process as to how we are communicating the form that we have about the third party inspection to ensure that what is said is understood clearly. We have no problem with a customer taking for an inspection. Thank you for the feedback, we do appreciate you. ~ Amy Bannor Sales Director

Oct 23, 2020 -

Silverls1 responded

And also make sure that the sales folks are held accountable for speaking on behalf of the dealership regarding a diesel truck that is not serviced, a dealer fee of $514 for basically nothing as I live out of state, and window etching I was not able to opt out of. Bottom line is I bought a truck at a good deal that was not in the end because of after fees, service needed and a bit of hidden problems. So basically I bought a truck at retail. Reading some of the google reviews definitely shows I am not an anomalie on similar concerns.

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