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Indy Auto Man
Indianapolis, IN
1,352 Reviews
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Showing 1,352 reviews
April 23, 2022
Good experience, Steve Garwood was professional and knowledgeable of the business, had minor problem Matt Scott took care of it right away, will use there service department for future service. knowledgeable of the business, had minor problem Matt Scott took care of it right away, will use there service department for future service. More
by bugh.bill
Employees Worked With
Matt Scott at repair very nice and helpful, Steve G
March 18, 2022
We had a great experience today with Victor. He was not pushy, courteous, and explained us everything. We were not able to buy a vehicle today, but we will be back as soon as we can. He was not pushy, courteous, and explained us everything. We were not able to buy a vehicle today, but we will be back as soon as we can. More
by Gene Williams
Employees Worked With
Victor G., Jake McCracken
March 18, 2022
Boy, trying to find a way to get a review posted about this company has been nearly as challenging as working with them! We bought a 2012 Honda Pilot from them in 2019, and I probably should have expected this company has been nearly as challenging as working with them! We bought a 2012 Honda Pilot from them in 2019, and I probably should have expected the problems we have had based on how unpleasant our interaction with the manager was at that time. I don’t know his name or I would share it. We bought a warranty with our car which has been included in every payment we have made since then. When we called to use our warranty recently on broken struts, Jake told my husband that the warranty company had folded but that they would cover the struts as a good faith thing. This at first seemed good, but when I realized we had been paying for a warranty all along that was not in effect, it seemed like it was just the right thing for them to do. Jake said he would get back to my husband about whether they were finding a new warranty company. This was months ago. Meanwhile, our car payment has remained the same, with the extra $50/month going towards the non existent warranty. About 5 weeks ago my husband reached out again about another thing that has broken that we need assistance fixing. I believe he was directed to email Curtis. I don’t have the exact details there, but suffice to say 5 weeks have gone by and all we have heard is that Curtis suggested we should contact Jake. Jake has not responded to my husbands emails or his phone call. I called today and asked to speak to Jake’s supervisor but they said Jake is everyone’s supervisor. I HATE to write a bad review, but I just feel obligated to warn people that you will be on your own after your purchase. We had an issue 2 years ago that took several months to get anyone to call us back about. I know people are working hard, I’m sure Jake is too, but past customers who are still paying you for a warranty that doesn’t exist should be responded to without having to resort to writing a review. If I had had any idea we would have had to spend this much time on calls and emails I absolutely would never have purchased from Indy Auto Man. I feel compelled to warn you all. More
by Dara
Employees Worked With
Jake and Curtis
March 01, 2022
Steve G. .. Thank you for your professionalism and personal touch throughout the entire process. Thank you for honest approach, I never felt any pressure. The .. Thank you for your professionalism and personal touch throughout the entire process. Thank you for honest approach, I never felt any pressure. The entire team was awesome! More
by Theresa R
Employees Worked With
Steve G
February 19, 2022
I'd recommend everyone that's in the market for a car check out Tex at Indy Auto Man. Everyone is super nice and our salesman Tex was knowledgeable and never pushy. He found us exactly the car we wanted check out Tex at Indy Auto Man. Everyone is super nice and our salesman Tex was knowledgeable and never pushy. He found us exactly the car we wanted and needed More
by The.real.leo1975
Employees Worked With
Victor F., Victor G., Val Y., Steve G, Jake McCracken
February 14, 2022
Happy with the Escalade I bought for myself to drive on the roads of Evansville. Thank you for being upfront about its condition and showing me it before I came to the dealership. the roads of Evansville. Thank you for being upfront about its condition and showing me it before I came to the dealership. More
by allissa audrey
Employees Worked With
Sam W, Val Y.
February 07, 2022
Loved my test drive at Indy Auto Man so I bought a car today. I applaud you for outstanding service. Definitely my top pick for the Indianapolis car dealership. I will recommend you my Indy friends lookin today. I applaud you for outstanding service. Definitely my top pick for the Indianapolis car dealership. I will recommend you my Indy friends looking for a car. More
by Indy Crescend
Employees Worked With
Victor G., Sam W
November 17, 2021
I have purchased from this dealer before with no issues at all in the past. I decided to go back this past April and purchased an F-150 for $26,000. Sales rep was great and the truck drove fine when I left at all in the past. I decided to go back this past April and purchased an F-150 for $26,000. Sales rep was great and the truck drove fine when I left the lot. Within 7 daysI had misfires left and right. I called them and the manager responded via email, their service department attempted to call me once and upon returning their call I was never able to get a response. At this point I took the car to a local mechanic who was dumbfounded that the electrical connectors to my coils were being secured by coat hangers. It was pretty obvious that they didn’t inspect this truck to any extent. I don’t want to write a book here but 6 months later I have had to replace the following: All coils/plugs= $800 Timing chain= $3,400 Turbo= $1,400 All pinions= $800 Alternator and Serpentine belt= $1500 Brake vacuum hose= $550 I know there is a risk buying a used car but spending $26,000 and having this result is beyond the typical risk you face. I am sure that they will respond with the fact that they made an effort to communicate with me but most of that was negotiating what they would fix vs. what I would have to pay for after having it for 10 days which obviously did not give me confidence in their service integrity. The GM was apologetic and responsive but it is unfortunate that his level of care is not reflected amongst other divisions of this company. I have referred several people to them and I hope their experience was better than mine. I will also be happy to update this review with all my receipts and service records for further validation. More
by Cbo0425
Employees Worked With
Sam W
