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Indy Auto Man

Indianapolis, IN

4.5
1,356 Reviews

4031 S East St

Indianapolis, IN

46227

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Showing 1,356 reviews

May 26, 2020

Great car, great price, great staff! Jarrett Hill was very helpful and got us a great deal on a great car. We will certainly go to him again when we need another vehicle. He has patient, More

by ecsegar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Hill
Jul 06, 2020 -

Indy Auto Man responded

Thank you for the kind review! We appreciate you. ~ Amy Bannor

May 23, 2020

Went car shopping for an SUV. Noe was very patient and helpful. He answered all our questions and was upfront and honest. Had the best deals around. We found the perfect vehicle for our family at a super More

by Jamiemarie05
Recommend Dealer
Yes
Employees Worked With
Noe G.
May 25, 2020 -

Indy Auto Man responded

Thank you for the kind review. We appreciate that you took the time to share your experience! Please let your friends and family know that we are here to assist them with their vehicle needs as well. ~ Amy Bannor Sales Director

May 21, 2020

Worked with Jaime Walsh and he was so helpful!! Dealt with my crazy back and forth emails with grace! Bought the car I wanted at a great deal! No hesitation, would buy from them again!! More

by Pipersrus
Recommend Dealer
Yes
Employees Worked With
Jaime Walsh
May 22, 2020 -

Indy Auto Man responded

Thank you for the kind review. We appreciate that you took the time to share your experience with us. Please let your friends and family know that we are here to assist them with their vehicle needs as well. ~ Amy Bannor Sales Director

May 12, 2020

2013 GL 500 I worked with Noe and he was great. Transaction was easy and I very pleased with the car. I took the car to the local Mercedes dealership and had th More

by Ben B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noe G.
May 22, 2020 -

Indy Auto Man responded

Hi Ben! Thank you for taking the time to share your experience. We appreciate you. Please let your friends and family know that we are here to assist them with their vehicle needs as well. ~ Amy Bannor Sales Director

May 07, 2020

I will start with this is the worst experience one person could have trying to purchase a vehicle, as well as being a complete waste of time, not to mention the complete breach of my personal data! I will fi More

by Ellessonmd
Recommend Dealer
No
Employees Worked With
3 undisclosed sales people 1 manager Alex H?
May 07, 2020 -

Indy Auto Man responded

Hi. Thank you for the feedback. We are working through a lay off (because of COVID) and all of the changes that we are going through during this time. I see that you contacted us and our "no negotiation" caused a delay in communication. We are ok with not all customers understanding out policy on that. Our goal is respect and kindness and if we aren't the place for your purchase we understand. The pricing on the vehicle was so low that we received multiple customers on it. I am sorry that you missed out on it. I assure that Indy Auto Man will do nothing with any information that you sent us. I do appreciate your feedback, it always helps me to look at our processes. I am grateful for the information. I hope that you have a great day and that you are staying safe through this. You are welcome to contact me directly at 317-576-4427. ~ Amy Bannor Indy Auto Man Director

May 09, 2020 -

Ellessonmd responded

Really? Did you not read my review? This has nothing to do with negotiations, the price of the car or your policy! This has everything to do with the disregard for my time, I inquired about the vehicle a week before your sales associate informed me that it was sold? At what point is it ethical to inform a potential buyer that a car is no longer for sale? Why is a receptionist dolling out misinformation? As a leader for this team, your placating the occurrence of bad customer service, lack of communication as well as blaming me for your failure to forecast employees. If you (personally) or your place of business has a policy of non-negotiation advertise that as well, in full transparency as a good business practice. Amy, are you one of the great people trained?You, took a private message, public, you disclosed my name after you said you would not, you belittle the facts. I did miss out on the vehicle you supposedly had for sale at the “great price”, I also missed out on another vehicle while I hung on your word. My time, what is my time to you?

May 09, 2020 -

Indy Auto Man responded

I did not realize that I was posting something you wrote publicly with your contact info. If I did I will change that (I will do some research). My response above will go public when yours does (from what it says on my side). To answer your question, I believe it is ethical to inform someone that a vehicle is sold as soon as it and that is what I train my team to do. I do appreciate all of the feedback. ~ Amy Bannor

May 06, 2020

Updating my ratings Because my overall experience was wonderful!! Indy Auto Nan was guest to respond to my inquiry and going in person and not judging how the vehicle viewed on Line I would have missed More

by mslove17
Recommend Dealer
Yes
Employees Worked With
Victor G.
May 22, 2020 -

Indy Auto Man responded

Thank you for the kind review. We appreciate that you took the time to share your experience with us. Please let your friends and family know that we are here to assist them with their vehicle needs as well. ~ Amy Bannor Sales Director

April 16, 2020

Noe made the process very easy and was extremely patient with us. Overall a great visit to the dealership and I'm very pleased with my new car! More

by Gabriella Sutton
Recommend Dealer
Yes
Employees Worked With
Noe G.
May 22, 2020 -

Indy Auto Man responded

Hi Gabriella! Thank you for the kind review. We appreciate that you took the time to share your experience with us. Please let your friends and family know that we are here to assist them with any of their vehicle needs as well. ~ Amy Bannor Sales Director

March 27, 2020

Good atmosphere from the moment I walked in the door. Noe was very helpful and provided great customer service. I would definitely recommend Noe and Indy Auto Man to anyone else looking for a vehicle! More

by Samgillum
Recommend Dealer
Yes
Employees Worked With
Noe G.
Mar 28, 2020 -

Indy Auto Man responded

Thank you for the kind review! We appreciate you. Please let your friends and family know that we are here to assist them as well. ~ Amy Bannor Sales Director

March 21, 2020

Xander has been helping me. I haven’t made a purchase yet, but he has been reliable and diligent in his efforts in guiding me and answering all of my questions when the right car becomes available. I rec More

by Rdm3412
Recommend Dealer
Yes
Employees Worked With
Xander Krasutsky
March 20, 2020

Attentiveness and Service I've had new cars since 1965.Kevin Dunn took what I was looking for in an SUV which looked like new. I was very pleased with his customer service , an More

by maxxmcdonald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
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