Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Indy Auto Man
Indianapolis, IN
1,352 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 1,352 reviews
May 07, 2020
I will start with this is the worst experience one person could have trying to purchase a vehicle, as well as being a complete waste of time, not to mention the complete breach of my personal data! I will fi could have trying to purchase a vehicle, as well as being a complete waste of time, not to mention the complete breach of my personal data! I will file with the BBB after this- I first contacted the sales department via email Thursday morning letting them know I was interested in a vehicle- Thursday morning they replied for scheduling- I explained that I was an out of town customer and wanted to take advantage of the purchase online and delivery- From that point the conversation went south, the manager on duty explained fees, tried to detour me from delivery and the abruptly replied that he would return my call. I filled out the application, received the customary “your approved” letter and thought surely a call back any minute would happen, No- I emailed with the application number, nothing, emailed again, nothing, called, nothing, called again, a text, asking me to do the entire process over? I text back and give my submission application numbers, nothing- I call they transfer me to Alex? Nothing called again, Alex? Nothing- so I emailed and simply asked what is the best way to communicate? Monday, rolls around I am able to get a person however they divert me to Alex H. voicemail, 2 messages later, I receive a warm email stating they would be with me promptly- then a text asking me for specifics of the car I was interested in, I, for the 15th time gave the stock number, make, model and year of the vehicle- reply-no, nothing all day! Tuesday I gave it one more chance, called, diversion Alex H, voicemail- so I wrote an email explaining I would be taking my business elsewhere - Indy man autos, responded with being short handed excuses nothing but disregard for the fact that I am trying to do business, have limited time to accommodate the lack of response, the over reaching services they claim to have but not enough personnel as well as the fact that they are now in control of my personal/ financial information. At the end of business on Thursday of the next week they chose to text me and inform me that the car I was inquiring about was sold? Thanking me for my interest? The interesting fact of the situation is we all know some one, my some one referred me to this place, which couldn’t have been a thought to the sales force of Indy man auto group. Please if you value your time, information and dignity, buyer beware if the upfront service is this bad, disrespectful, disregarding and uninterested with a motivated buyer how will they treat another, a potential customer or perhaps a bad vehicle purchase? More
by Ellessonmd
Employees Worked With
3 undisclosed sales people 1 manager Alex H?
May 06, 2020
Updating my ratings Because my overall experience was wonderful!! Indy Auto Nan was guest to respond to my inquiry and going in person and not judging how the vehicle viewed on Line I would have missed wonderful!! Indy Auto Nan was guest to respond to my inquiry and going in person and not judging how the vehicle viewed on Line I would have missed out on fully loaded Durango Citadel that I am so happy with!! Thank you Victor G. More
by mslove17
Employees Worked With
Victor G.
March 27, 2020
Good atmosphere from the moment I walked in the door. Noe was very helpful and provided great customer service. I would definitely recommend Noe and Indy Auto Man to anyone else looking for a vehicle! was very helpful and provided great customer service. I would definitely recommend Noe and Indy Auto Man to anyone else looking for a vehicle! More
by Samgillum
Employees Worked With
Noe G.
March 21, 2020
Xander has been helping me. I haven’t made a purchase yet, but he has been reliable and diligent in his efforts in guiding me and answering all of my questions when the right car becomes available. I rec yet, but he has been reliable and diligent in his efforts in guiding me and answering all of my questions when the right car becomes available. I recommend him and Indy Auto Man! More
by Rdm3412
Employees Worked With
Xander Krasutsky
March 20, 2020
Attentiveness and Service I've had new cars since 1965.Kevin Dunn took what I was looking for in an SUV which looked like new. I was very pleased with his customer service , an I've had new cars since 1965.Kevin Dunn took what I was looking for in an SUV which looked like new. I was very pleased with his customer service , and am recommending anyone I know looking for a car to see him. More
by maxxmcdonald
Employees Worked With
Kevin Dunn
March 19, 2020
I was pleased to have the pleasure to speak with your receptionist (Tempest) over the phone the other day who could articulate very well, and was very knowledgeable in giving me directions to your locat receptionist (Tempest) over the phone the other day who could articulate very well, and was very knowledgeable in giving me directions to your location. I look for to coming and visiting your auto lot soon. The Tee! More
by teelipsey
Employees Worked With
Tempest Archie 5*plus
February 29, 2020
This dealership was very easy to work with. Victor was straight forward which I appreciated. I would come back or recommend it to others. I was for the most part pleased with the dealership. straight forward which I appreciated. I would come back or recommend it to others. I was for the most part pleased with the dealership. More
by wingmatt.9464
Employees Worked With
Victor G.
February 16, 2020
Great experience and service. I’m very pleased with the car I selected, the price, and customer service. I would buy a car from them again. car I selected, the price, and customer service. I would buy a car from them again. More
by Sybil Reeves
Employees Worked With
Tim who was a manager. 5 stars, Noe G.
January 17, 2020
Kevin Dunn I have dealt with many dealerships over the years. I have always been given false information or have been pressured. I contacted Indy Auto Man by w I have dealt with many dealerships over the years. I have always been given false information or have been pressured. I contacted Indy Auto Man by website on a vehicle I was interested in that seemed to good of a deal to be true. Immediately Brittney contacted me and gave me all the information I needed. I texted her that night reminding them that I would be in the next day. She contacted me first thing in the morning and shortly after Kevin texted me that he would be helping me that day. He was waiting for me when I arrived. He was very up front regarding the vehicle and had everything ready for me to go for a 3rd party inspection. I remained in contact with him all day and he was very quick to answer all of my texts and phone calls. As promised, there were no hidden issues with the vehicle and I proceeded directly to my bank. Kevin had everything faxed over and waiting for me to purchase the vehicle. Kevin was waiting for me when I returned to the dealership and had everything ready to go. He even got my new vehicle detailed after normal hours. Kevin and Indy Auto Man made this the best buying experience that I have ever had. I will definitely be contacting them again and asking for Kevin if I am ever in need of a vehicle. Kevin went out of his way in many areas to make sure this was the best buying experience that I have ever had. More
by Turner
Employees Worked With
Dunn, Kevin
