Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Indy Auto Man
Indianapolis, IN
1,352 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 1,352 reviews
February 11, 2015
Great experience! My boyfriend and I came in to look at cars and fell in love with the first one we looked at. It was in great condition for being from 2003 and we are My boyfriend and I came in to look at cars and fell in love with the first one we looked at. It was in great condition for being from 2003 and we are very happy with it! All of the staff was very friendly, especially Mike who worked with us, and I would highly recommend this dealer. We appreciated that we felt completely comfortable buying a car during our first visit without it feeling forced. More
by smithahandhorse
Employees Worked With
Mike Lawson
February 10, 2015
Recommended through USAA Very friendly and helpful staff. I knew the car I wanted before I arrived and they made it a very smooth and efficient transaction. It was the easie Very friendly and helpful staff. I knew the car I wanted before I arrived and they made it a very smooth and efficient transaction. It was the easiest used car buying experience I have ever had. Wide variety of cars to choose from at reasonable prices had I not known what I wanted before I arrived. More
by SSHelterbrand
February 04, 2015
Great Customer service Finally found a used car dealer that I can trust. Treated me very good, no xx about price and add-on fees. Will definitely get my next car from them Finally found a used car dealer that I can trust. Treated me very good, no xx about price and add-on fees. Will definitely get my next car from them More
by famirante
Employees Worked With
Jeff Hunter
February 03, 2015
Don't judge a book by it's cover Thanks to Consumer Reports for showing me to Indy Auto Man. Brady called me the next morning and was very professional. Upon arriving they had sever Thanks to Consumer Reports for showing me to Indy Auto Man. Brady called me the next morning and was very professional. Upon arriving they had several quality luxury cars in the lot. I drove six different cars and a couple of them twice. Brady just kept feeding me the keys and sent me on my way to test drive. Brady wasn't the pushy salesman and had my interest at heart. He would have let me drive every car on the lot if it came to that. Brady is there to build the relationship and to provide top quality customer satisfaction. I was trading in my Audi S5 and Eugene provided a great trade in value that no other dealer could provide. Eugene has an extensive knowledge of every vehicle in inventory and is able to recommend cars to your interests. Eugene has his cars priced very competitively and you will not find a better deal. Victor was great in getting an awesome interest rate that was lower than my credit union. Victor had all of the paperwork ready to go and I was done in less than 10 minutes. Victor has the perfect contacts to benefit his customers. I would recommend Indy Auto Man as this has been a great experience. More
by 46112
Employees Worked With
Eugene G., Victor F.
January 23, 2015
Great car and easy purchase I just bought my second car from Indy Auto Man. That should say something. The first was a few years ago ant I came back again. The people are frie I just bought my second car from Indy Auto Man. That should say something. The first was a few years ago ant I came back again. The people are friendly, easy to deal with and straight forward. I like their selection. It seems they always have cars that interest me. I am a "car nut" so I have purchased many cars in my life. I decided to look for a newer SUV. I looked at other dealers for the car I wanted, but saved the best for last. Indy Auto Man had the best vehicle and the best price. Indy Auto Man is tops. More
by one-all
Employees Worked With
Victor F.
January 03, 2015
Excellent car and even BETTER customer service I recently purchased my very first car after graduating college. I had a budget in mind, but didn't know what would really be a good fit for me so I s I recently purchased my very first car after graduating college. I had a budget in mind, but didn't know what would really be a good fit for me so I started looking online and found a few options at Indy Auto Man in Carmel. I have a brand new job, and some hefty student loans, and thought that I might have troubled getting financing, however, Scott Strong at Indy Auto Man was able to get me approved the same day I applied. Not only did I get approved, my interest rate is lower than I expected...blew me away! After getting approved for a loan I worked with Mike Lawson who is a manager at the dealership. Mike helped me find an awesome Scion TC that has been a perfect fit for me! I was a little nervous purchasing my first car, however, after comparing prices at dealerships all over the Indianapolis area, it was pretty obvious that Indy Auto Man had not only the best selection, but far and away the best price. Mike spent several hours over two days working with me. Mike answered all my questions, and explained the pros and cons of several different vehicles so that I could make the best possible decision when buying my new Scion. I never thought about buying a warranty on a car, honestly, I didn't know warranties were available after the new car warranty expired. Mike explained that Indy Auto Man works with a national warranty company that offers many options for extended warranties on pre-owned cars. After reviewing the warranty cost and the warranty duration and coverage, I bought a 48 month 48,000 mile extended warranty that covers just about every potential repair issue my car could have. The warranty even includes a rental car on repairs that would take more than 4 hours to fix. What really got my attention with this coverage is that the warranty offered by Indy Auto Man allows me to get my car fixed ANYWHERE if I have a problem. Mike told me I could even take my car to a dealer or to any other mechanic I want. My extended coverage also includes road side assistance, key lock out service, and gas delivery if I ever run out on the road. I couldn't believe that here I was buying a used car but getting a new car like warranty for 4 YEARS! Better yet, the whole warranty cost me like $30 a month on my payment. Every time I look at my warranty coverage I see something I didn't notice before, I gotta tell you, this added protection really does keep me driving without worrying about some unplanned issue that could occur with any used car. I have never written a review good or bad about any business before now, but in this case, I wanted to say "thank you" to Mike Lawson and Indy Auto Man and let others know that there are really good people in the used car business and I would STRONGLY RECOMMEND Indy Auto Man to anyone looking for a great car and an awesome dealership! More
by Jjvogt91
Employees Worked With
Michael Lawson
December 30, 2014
VERY UNSATISFIED AND POOR CUSTOMER SERVICE I purchased a 2008 Mazda in late October 2014. When taking the car in for a headlight replacement and regular inspection a month after purchasing, se I purchased a 2008 Mazda in late October 2014. When taking the car in for a headlight replacement and regular inspection a month after purchasing, several problems were found. Engine mount #3 is completely busted and needs replaced, the timing chain (a very expensive repair) is loose and needs replaced within the next few thousand miles, the engine and cabin filters are destroyed, the CD player has never worked (dealer never mentioned it not working), headlights were missing actual sockets which made the car unsafe to drive at night, and finally the battery died soon after purchasing. None of these issues were listed on the Indy Auto Man service inspection report. After many phone calls to Indy Auto Man and nothing being settled over the phone, my father and I made a trip to the dealership. Mike, the service manager reviewed my file and reminded me I signed an "as-is" agreement many times. He also suggested that if I had bought a warranty that I would not be having any issues getting the needed repairs. I looked into the warranty and found the above issues would not be covered under warranty anyway because they are all pre-existing issues. DO NOT PURCHASE A WARRANTY DIRECTLY FROM INDY AUTO MAN. They just want more money from you. After being talked down to because the service manager thinks I've never bought a car before, he finally offered to replace the CD player. He said he would contact me within the next week to set-up an appointment to repair the CD player. Well, it's been 4 weeks and I have never received a call from Indy Auto Man even after following up about the CD player repair. I was actually told by Jake, the office manager, that Mike the service manager did not want any of my calls sent thru to him. WORST CUSTOMER SERVICE EVER! They definitely piece their cars together with silly putty and gum just to get them sold then never want to talk to you again. More
by kljones4
Employees Worked With
Mike-Service Manager
December 22, 2014
Best Car Buying Experience Ever These guys know the value of building relationships and respecting the buyer, very knowledgeable about purchasing on the web, work with USAA and gave These guys know the value of building relationships and respecting the buyer, very knowledgeable about purchasing on the web, work with USAA and gave me more that I expected for my broken down car and helped me get into an awesome automobile! More
by proverbs2121
Employees Worked With
Victor F.
December 20, 2014
great deal with great service I have purchased many cars over the years and worked with all types of dealerships. Indy Auto Man is one of the best. My salesman, Jeff, was ve I have purchased many cars over the years and worked with all types of dealerships. Indy Auto Man is one of the best. My salesman, Jeff, was very patient and knowledgeable. We spent some time test driving several vehicles before buying a 2007 Volve S60. I got a great deal with old school service. See Jeff for your next vehicle. More
by donbobis
Employees Worked With
Jeff Hunter
December 11, 2014
Great service experience I took my car in to get worked on, and Victor assured me he'd be able to take care of it. Not only were all my car issues were resolved, but also quic I took my car in to get worked on, and Victor assured me he'd be able to take care of it. Not only were all my car issues were resolved, but also quickly and for a very good price. They have relationships with a lot of the parts suppliers and service stores nearby, which saved me quite a bit of money. Highly recommend! More
by neildgoradia
Employees Worked With
Victor F.
