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Indy Auto Man

Indianapolis, IN

4.4
1,352 Reviews

4031 S East St

Indianapolis, IN

46227

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Showing 1,352 reviews

September 29, 2020

Got a very good deal on a '19 Mustang GT convertible. Transport was arranged for shipping 250 miles south and car arrived 72 hours after purchase. Runs great, a well-mannered beast. Many thanks to Alex More

by heaney47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Hankins
Sep 29, 2020 -

Indy Auto Man responded

Thank you for the kind review. WE appreciate you. ~ Amy Bannor Sales Director

September 29, 2020

I drove my car for 2 weeks and it has been in the shop for 3 weeks now unhappy lucky it’s under warranty threw Volkswagen More

by DREWBEST6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Val Y.
Oct 08, 2020 -

Indy Auto Man responded

Hello Drew. Thank you for brining this vehicle issue to our attention. I have reached out to my service director, Will, to have him get a hold of you to answer any questions that you may have. Please feel free to contact me as well 317.576.4427 is my direct line. Amy Bannor Sales Director

September 29, 2020

I did recommend this dealer. One thing that did sit well with me. The way I was treated when my check was mistakenly stop payment. You totally disrespected me. More

by mvp745
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Tim M
Oct 01, 2020 -

Indy Auto Man responded

Thank you for this feedback. I am going to look into the communication about this to see where I can work on coaching my team to be respectful of the customers. I am the communication was hurried and pressure filled because a stop payment check is not a situation that is typically accidental and we have to move very quickly to avoid getting legal departments involved. I never want a customer to feel that they are disrespected under any circumstance and I apologize for that. I do not know the details of how this happened accidentally and I am sure that was frustrating for you. I would be frustrated too if my bank did something like that. Please contact me directly to discuss this, I would love to understand this more from your perspective. 317.576.4427 ~ Amy Bannor Sales Director

September 29, 2020

Everything went great with trade in and purchase. However the cleaning of the car before we received was not great when we asked for a better wash they told us they are not a professional detailer but did wa More

by JAKE43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noe G.
Sep 29, 2020 -

Indy Auto Man responded

Hello Jake! Thank you for sharing this experience. Would you be willing to chat with me about this? I am very sorry for the frustration you dealt with about the cleaning of your vehicle. I would like to better understand your view on the part about my team informing you that you are wrong. This is not something that aligns with our core values so would very much like to understand what coaching I can do to correct this. Please reach out to me at 317.576.4427 ~ Amy Bannor Sales Director

September 25, 2020

A good experience from checking in to the final process of financing. Noe was a tremendous, very helpful sales person. Great to work with. Appreciated all the help. More

by decheshier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noe G.
Sep 29, 2020 -

Indy Auto Man responded

Thank you so much for the kind review. WE appreciate you and are thankful that you trusted us with your purchase. Please let us know if there is anything that we can do in the future to help you or any of your friends/family. ~ Amy Bannor Sales Director

September 12, 2020

Great group to work with from Jamie to the finance team I found the car I wanted online flew in from Cleveland they picked me up at the airport took me to the car and I was on my home in my new car in no tim More

by Melissarowan713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie , Sam W, William S., Amy B
Oct 05, 2020 -

Indy Auto Man responded

Thank you for the kind review and for the honest feedback. We hope to earn a full 5 stars on your next experience with us! Please let us know if any of your friends/family are in the market because we would love to assist them as well. ~ Amy Bannor Sales Director

August 28, 2020

The worst dealer I have ever worked with. They lied throughout the entire process. Lied about fee's and cost of items. When it came down to the finance numbers and there were items on there that was no More

by Austin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam W
Aug 28, 2020 -

Indy Auto Man responded

Hi Austin. I see that you contacted us and were not happy about the fees that are charged on the purchase of a car. We have all fees posted online with every vehicle we sell and I would gladly go over each of them with you and why the state and the dealership have to charge them. I see that my finance manager did talk with you about optional products that we offer as well. Please feel free to reach out to me regarding any questions that you have about the cost of purchasing our vehicles. 317-576-4427 Amy Bannor

August 11, 2020

Noe, was very helpful and took good care of us on the new car purchase. He explained everything well and that was appreciated so much. More

by Harvey.Mover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noe G.
Aug 20, 2020 -

Indy Auto Man responded

Hello Harvey! Thank you for the kind review. We appreciate that you trusted your vehicle purchasing process to us at Indy Auto Man. If you ever have any feedback for how to make it an even better experience for you please feel free to reach out. 317.576.4427 ~ Amy Bannor Sales Director

August 01, 2020

Very nice and friendly service. I liked it I definetely recommend it. Look for Devin he’s a nice guy to work with it hhh More

by Luizemejia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin
Aug 08, 2020 -

Indy Auto Man responded

Thank you so much for the kind review! We appreciate you and look forward to working with you for many years to come. Please let your friends and family know that we are here to help them as well. ~ Amy Bannor Sales Director

July 02, 2020

Uriel was very professional and responsive. I would recommend him to anyone looking for a clean, good value used car. I found Uriel to be very professional in all ways. More

by JLS
Recommend Dealer
Yes
Employees Worked With
Uriel Reyes
Jul 06, 2020 -

Indy Auto Man responded

Thank you for taking the time to share your experience with us at Indy Auto Man. We appreciate you. ~ Amy Bannor Sales Director

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