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Indy Auto Man

Indianapolis, IN

4.4
1,352 Reviews

4031 S East St

Indianapolis, IN

46227

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Showing 1,352 reviews

April 07, 2016

Even my husbans was impressed High end cars with great price. Lisa was our salesman and she was patient. I took several test drives before finding the right one. They where able to More

by Trouble.91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa G., Mike L.
Apr 10, 2016 -

Indy Auto Man responded

Thank you for the glowing review and your business.

April 04, 2016

No Hassle Devon was excellent in customer service, he was good as far as experience, seemed newer in position but was very helpful and genuine. There was no neg More

by 040416
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon C.
April 04, 2016

Excellent price and service! Went to look at a 2005 Volvo S60R and fell in love with it as soon as I saw it. Jeff was the salesman that I spoke with about it. He was very patient More

by Andrewk10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hunter
April 02, 2016

Great experience Drove from 4 hours away because this was the best deal in 300 miles on our GL. The vehicle was ready to go and Devon was extremely helpful every step More

by Patrick Morris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene G., Devon C.
March 31, 2016

I fanally got my acura A Great dealership, friendly, and low prices, iLl definitely recommend these dealership to anyone willing to cruise in a luxury vehicle. Low Miles Low More

by Freddy Lazaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon C.
Mar 31, 2016 -

Indy Auto Man responded

Freddy, thank you for your business! Enjoy your new Acura.

March 31, 2016

Unpaid Unsolicited REAL REVIEW! I went to see IndyAutoMan this afternoon to look at several vehicles on their lot. I had responded to one of their listings through Geico's car replac More

by bdc2671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew M.
Apr 14, 2016 -

Indy Auto Man responded

Dear Bryan, Thank you for looking at a car at our dealership. Indy Auto Man regrets that you did not have a favorable experience on your visit. At the time of your visit, the salesperson you talked with, Matt, was working with another customer. Matt states that it likely did take him longer than he would have liked to find another salesperson to help you and Indy Auto Man sincerely apologizes for that delay. It is always our intent to help all customers courteously and promptly. We make every effort to be mindful of others time constraints. Indy Auto Man does not have "jr. associates"as you stated in your review. Matt asked another sales associate to assist you while he continued working with his original customers. The other associate did retrieve the car you came to see in a timely manner. Indy Auto Man always welcomes customers to stop in unannounced to look at our inventory. However, appointments are recommended so that each customer can be treated with the individual attention you deserve. Matt was simply continuing to work with the folks who had arrived prior to you as they had a scheduled appointment. The vehicle you came to see is at the lowest price point in our inventory. As such, the car is not in excellent but rather fair condition. We use a Kelley Blue Book grading system to rate our vehicles to help manage expectations for our customers. While this particular car admittedly is not perfect, at the price point it is a good value. The mechanical issues with the car are not exactly what you stated. We are aware that the fuel sensor is not working and we informed you of that prior to your test drive. We have a fuel sensor on order and will install it when it arrives. The check engine light is due to the fuel sensor malfunction. This is not a complicated issue. We have not been made aware of any turbo issue with this car upon earlier inspections but are sending it through a mechanical inspection again to be sure. The car is absolutely not a "mechanical nightmare" as you asserted, and are left to wonder what qualifications you have to make a statement like that. You readily admit in your review that you "have no way of knowing..." which leads one to assume you have no mechanical expertise. The key fob case is taped together and a new one has been ordered. Unfortunately this was the condition of the fob when the car was traded in to us and it does take some time to get new parts from the manufacturer. Indy Auto Man is always willing to work with customers by replacing parts if the customer wishes, or negotiating the price and allowing the customer to purchase the car at a savings. After you test drove this one car and returned the keys you did leave abruptly. We have over 280 cars on our lot but apparently you did not think it was worth your time to look at anything else, instead assuming that none of the cars would be up to your standards. When you assert certain things such as "Jr. sales associates" "mechanical nightmare" or "paying off someone on the judging committee" after we have won numerous awards and accolades for excellent customer service and inventory quality, it at best reduces your credibility and at worst would cause some to think that maybe your review should be read with a heavy dose of skepticism.

March 30, 2016

Professional and Helpful Before I want to buy a used car, several colleagues told me the Indy Auto Man is the most professional dealer in Indy. Mr. Victor Gonzalez was very More

by Qinggang Su
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor G.
March 30, 2016

Great place with great people Great people. We came in and looked at a car and ended up buying it. Devon was fantastic everyone was great. We love the car More

by MReynolds89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon C.
Mar 31, 2016 -

Indy Auto Man responded

Thank you for complimenting Indy Auto Man on a caliber of people serving our customers and cars on our lot.

March 28, 2016

New Van Devin was very helpful from beginning to end. Car was in good condition and priced right. Everyone was very helpful in getting the deal done. Devi More

by Kasey2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon C.
March 28, 2016

Honest and helpful I had previously gone to a dealership before Indy Auto Man, and the salesman there failed to let me know the vehicle I had bought had been in two acci More

by skybaird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew M.
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