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Imperial Highline of Manassas

Manassas, VA

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3 Reviews
We would like to thank you for visiting our website and considering our dealership for the purchase of your new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience.
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7508 Centreville Rd

Manassas, VA

20111

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July 15, 2025

I walked away from a 2013 Chevy Silverado at Imperial Highline due to what I believe were unethical business practices. The truck was listed with leather seats (it had cloth) and had auction-reported More

by jarren.menke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bo
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March 19, 2025

3 hours of driving after purchase and engine goes. Requested their help, they wanted me to tow it to another mechanic for a second opinion. I said I would only if they were willing to help as I did no More

by janicechap
Recommend Dealer
No
Employees Worked With
Jay and Yosuf
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May 15, 2025 -

Imperial Highline of Manassas responded

We are shocked to receive this email from you since it has been some time. As you recall, you test drove the $13,000.00 vehicle for a full hour, confirmed it was the one you wanted with no pressure, and proceeded with the purchase after we offered a discount. You then drove the older vehicle with over 100k miles home to Charlottesville without any issues which was much longer than three hours. Then a few weeks you reach out to us. We understand your concern about the engine, but it’s important to note that the vehicle was in great condition when you purchased it. We also offered an extended warranty that you declined because of the vehicle's condition. We offered to help by suggesting a second opinion because we understand that some mechanics are more experienced with certain issues than others, and we wanted to ensure you received the most accurate assessment. Unfortunately, you declined that offer. I also wanted to note that the issue didn’t arise until a few weeks after when you replaced the water pump. I would definitely recommend you reach out to your mechanic for possible faults they may have created from doing work to the vehicle instead of bashing us. That is why a second opinion is crucial. Because your mechanic will not admit their own fault. We’re here to help where we can, but we encourage you to reach out if you'd like to explore any further options. If you have any other questions please reach out to sales@imperialhighline.com

August 28, 2022

I received my answer to a question in minimum time. Since I asked that question I received several more Email's asking if they could help me any further. Not pushy, just want to help me get what I'm lo More

by cscop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yosuf
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