Imperial Chrysler Dodge Jeep Ram

I wanted to tell you what a great experience I had when dealing with Karyn Ingram, in the finance department. She was amazing and was able to get us a lower rate on my loan. The day I bought the car, Imper dealing with Karyn Ingram, in the finance department. She was amazing and was able to get us a lower rate on my loan. The day I bought the car, Imperial closed at 6, I left there at 10:30, and she stayed with us the whole way. You have a great team. She is the best finance person I have ever dealt with. My husband and I have bought many cars from Imperial,either the ford or Dodge dealership. We have even brought family members to by cars from Imperial. If it was not for there great dealership, we would have gone elsewhere, but we have not. We will continue to buy cars from Imperial. They have a great group of people to work with at the Imperial Dodge, and they made it a stress free deal. Thanks Donna Gill More

Just wanted to take this opportunity to thank Mr. Edward Kelley, Esq. for making our car buying experience at Imperial Chrysler the best it could be. We worked with Eddie because he made us feel very comfor Kelley, Esq. for making our car buying experience at Imperial Chrysler the best it could be. We worked with Eddie because he made us feel very comfortable not only on a personal level but as consumers. His approach was not the stereotypical, cheesy "car salesman" approach we have all grown to disgust as car-buyers; we felt safe in Ed's hands and appreciated his honesty. At no point did he pressure us or show us anything that did not meet the exact criteria we used to make our purchase. I can honestly say that I looked forward to meeting with Ed each and every time, as we always shared more than one laugh. It is a fact that Edward Kelley is the hardest working sales rep I have ever had the pleasure of working with. With a great attitude and strong focus, Eddie is the kind of guy that can, "make it happen". Once we found the vehicle we wanted the process was quick and easy, and we genuinely believe that the price agreed upon was not just fair; it was the best price we could find anywhere in the country! Because we chose to finance the greater portion of the cost, we had the pleasure of meeting Ms. Karyn Ingram, the "Queen of Finance" as she was referred to by her peers. Karyn is the greatest finance specialist I have ever worked with. The information she shared was clearly communicated as much as it was intuitive. Again, just as Eddie, Karyn made us feel extremely comfortable. My wife and I were very impressed by her knowledge and felt as though she had our best interest in mind. She flipped our thought process from simply buying a car to understanding that we were making an investment. When we receive our loan book we plan to go back and consult with her on the best method for meeting the obligation of our loan balance. Myself, as well as many family members and friends have been buying cars from Kevin and Imperial for many years and hope to continue doing so for many years to come. Thank you, Kevin, for building a great team of people... I actually look forward to buying my next automobile! Gratefully yours, Jason Julian More

Terrible experience, first saleman Ed kelley was too busy playing with his phone so he sent us to a young man who has worked there for 3 weeks. Inital offer from them was insulting then when we got up to lea playing with his phone so he sent us to a young man who has worked there for 3 weeks. Inital offer from them was insulting then when we got up to leave, the sales manager Mello was ready to cut his price by $ 100/month. Then upped the price by $ 10/month with some fast talking. Avoid this dealer at all costs, as what you see is not what you get.... More

We went to this dealership to purchase a beautiful low mileage Chrysler 300C. We were coming from over 3 hours away, and had called the dealership prior to our visit to get an accurate description of the mileage Chrysler 300C. We were coming from over 3 hours away, and had called the dealership prior to our visit to get an accurate description of the car. They were right on the money with their description, and did not hide anything. Discussed price of the vehicle we were purchasing as well as the value of our trade in. They did not play any games. They were very professional, upfront and courteous. Al was great to deal with. The car was missing the owner's manual, floor mats, and another small trim part. They promised to take care of all of those items and mailed them to my doorstep within a week. Highly recommended, would buy from them again. Certainly better than any of the dealers I have been to in the Long Island, New York area where we live. As a bonus, this had to be one of the coolest dealerships we had ever been in with the way it was decorated. We loved hanging out in there while they detailed our car. More

I have been to imperial chrysler twice the first time I worked with Joel and the second time with John and Karyn in finance. Joel and John know their cars inside and out and were the friendliest salesmen I worked with Joel and the second time with John and Karyn in finance. Joel and John know their cars inside and out and were the friendliest salesmen I have ever dealt with. Karyn in financing is amazing and really knows what she is doing. I did wind up buying a used vehile and everything went so smooth I couldnt believe it. I would recomend this dealership to anyone and anyone who leaves a negative coment either dosent know there cars or is the type of person that no matter what you do your not going to please them. Thank you Imperial Chysler. More

Found a car online, called Mark and discussed price, got the price went there the next day, only to get a different price, then they try to scam you on the trade by giving you less then Blue Book and adding the price went there the next day, only to get a different price, then they try to scam you on the trade by giving you less then Blue Book and adding the 1000.00 for the 2004 or newer trade in, Everything is an excuse, Then the salesman(Rich) calls you and when you call him back he doesnt even know who you are. I wouldnt send my worst enemy there!!!! More

I worked with J.P. throughout the negotiation process. He was fair, and honest throughout. I was impressed with Imperial for many reasons, but one of the main reasons was the eagerness of everyone to He was fair, and honest throughout. I was impressed with Imperial for many reasons, but one of the main reasons was the eagerness of everyone to help. Of course, one would expect that from a dealership, but believe it or not, I went to others where no one walked up to answer any questions! I was pleased to work with J.P., and his professionlism, persistence, and patience won my business. I look forward to more great eperiences with him in the future, and will readily recommend others pay Imperial (and J.P.) a visit! -James L. More

We are repeat customers and very happy again with the service provided to us from Imperial. JP carlo is absolutely the best saleperson to work with. He is very knowlegable and dowwn to earth. The fina service provided to us from Imperial. JP carlo is absolutely the best saleperson to work with. He is very knowlegable and dowwn to earth. The financing manager Karyn was very sweet and the process was very fast. We will continue to use Imperial for all of our vehicle needs! More

I gave Imperial as high a rating as possible because this is the third car that I've purchased from them in the past 10 or 11 years having a good experience each and every time. The entire team that I've be is the third car that I've purchased from them in the past 10 or 11 years having a good experience each and every time. The entire team that I've been exposed to as part of this transaction and the subsequent scheduled maintenance has been as positive as you can hope for. This dealership truely understands what the term "customer service" and "courtesy" means. Should there be vehicle purchases in the future, Imperial is where I'll continue to do business. More

Imperial Cars is by far the nicest dealership that I have ever had the experience to deal with . We had stopped by to compare truck prices and to get a coffee (Mendon Diner's coffee is better than Dunkin's) ever had the experience to deal with . We had stopped by to compare truck prices and to get a coffee (Mendon Diner's coffee is better than Dunkin's) . A week later I came home with the prettiest Dodge Ram 1500 around . The staff was extremely helpful, with JP and Al Thibeault finding the right truck and the best deal ,to Karyn and Mike making the fiance and registration process less painful. This is my 7th Dodge vehicle . Only one has had any major problem and the service dept at Imperial took care of it quickly and professionally . To JP,Al,Karyn,Mike,Don, and Kooch , Thank You More