Illini Nissan

I called ahead and talked with Andy re the pre-owned cars we wanted to look at and he had them ready for us - even though we arrived quite a bit earlier than we told him. He gave us some info on each car o we wanted to look at and he had them ready for us - even though we arrived quite a bit earlier than we told him. He gave us some info on each car orally and then allowed us to "explore" the car and test drive it. When I told him what we needed in price he worked with us to negotiate a fair deal, since I was a long-time customer. After a deal was agreed upon he went to work to have the car detailed and ready for us within a few hours. Kim worked with me on loan rates and added protection for the vehicle. They were both extremely easy to communicate with and were good listeners, so that they understood my situation and worked with me. The whole experience was a good one from beginning to end! More

I traveled to Illini Nissan today to get my oil changed on my Mitsubishi Outlander. I walked into service and Mr. Hank Rappleyea helped me. He got me registered because I was a new customer. I asked Mr. Ra on my Mitsubishi Outlander. I walked into service and Mr. Hank Rappleyea helped me. He got me registered because I was a new customer. I asked Mr. Rappleyea how long it would take for an oil change. He said about an hour and 20 minutes. I said well, I'm on my lunch break. He said no problem.. we can shuttle you back to work and I said t...hat works perfect as long as someone could pick me up so I can get my car after I get off work at 4:15pm. He said not a problem. So, I was finished registering at 11:23 am. He told me that "Steve" would be the shuttle driver and he would be here in about 15-20 minutes. I said not a problem. I sat in your very nice waiting room until 11:50am. I went back and asked how much longer shuttle would be. Mr. Rappleyea called and "Steve" would be an additional 15 minutes or so. I said well, I really have to get back to work. I have to be back at noon. He said well, I'm sorry.. let me get your keys and we can try another day. I explained it wasn't a problem but that I ended up wasting my entire lunch break waiting. It really was an inconvenince and a waste of my time. Then, as I was walking out, Mr. Rappleyea commented "We aren't a Jiffy Lube - you can't expect to get your oil changed in 15 minutes" This really made me mad. That was NOT what I was expecting... I was expecting for a Shuttle to come get me within 15 minutes and take me back to work so I could enjoy AT LEAST part of my lunch break. But no, I walked out of your facility irritated and I will NEVER return for an Oil Change or to EVER LOOK AT PURCHASING A CAR from your facility... Your Service Department Employees LACK Customer Service.. and My 1st Impression is Definately my LAST and it wasn't a good one at that!! More

I purchased the car elsewhere so I cant comment on the Sales department. But the service and service department is a piece of work. Im sure the service workers have a difficult enough job, but getting t Sales department. But the service and service department is a piece of work. Im sure the service workers have a difficult enough job, but getting things fixed efficiently and with any sort of quality will not happen here. Wish they could get it together. I will never work with Worden Martin again because of the previous two experiences here. I even have a full fledged gold preferred warranty (the best you can purchase through nissan)and cant get a rental car paid for or have of my things paid for because they are arguing fault all the time. More

I went to this dealership as part of a promotional radio special for single moms on July 9th, 2011 where they were giving car washes and oil changes to single mom's who submitted a registration. They listed special for single moms on July 9th, 2011 where they were giving car washes and oil changes to single mom's who submitted a registration. They listed the area dealerships that were involved and as I am a second time Nissan owner I chose the one in Savoy. One of the services they were doing was checking and adding air to the tires. Upon examination of my front tires they determined them unsafe for driving and they placed 2 new tires on the front of my vehicle at no cost to me. I was very surprised at this and words cannot express my gratitude. I have had nothing but good experiences with my Nissan's and the dealerships that I have went to but I am really impressed with the dealership in Savoy. I am in the market for a new vehicle and of course I am considering a Nissan, and while this dealership is an hour away it would be worth the drive for the kind of service they provide. While I know that they cannot be in business long if you do not charge your customers, it was refreshing that at least in this instance their concern was for my safety rather than losing any money on their part. I rated them based on the professionalism and care that they provided me and my car as a customer. You just don't see a lot of that these days. Thank you! More

Due to a brake line failure I pulled my truck into the closest repair shop instead of risking damage or injury to someone else. This dealership quoted me a price of over $300 to replace just the front lin closest repair shop instead of risking damage or injury to someone else. This dealership quoted me a price of over $300 to replace just the front lines. Sounds a little high to me but worth it because i won't have to get my vehicle towed. After a few hours they called me to tell me the brake block was cracked. This part was not leaking when I took it to service nor were they able to show me a crack when I asked to see the part. They then insisted that the part could not be put back on the vehicle and that had to order the part. Unfortunately I agreed before talking to a different mecanic. The next day I was told the part would not be in for a few days because it was coming from Canada. I called 3 parts dealers in the area and all if them had the part on hand. The dealership refused to let the part come from anyone else. The charges for the additional parts and labor jumped the price to well over $500. Three separate mechanics have now told me that any damage to the brake block was most likely caused by the person doing the work or a heavy accident. My vehicle has never been wrecked or even put in a ditch. Therefore not caused by me. They had my vehicle for four days before they notified me it was fixed, but now the front brakes are dragging, a problem that did not exist before the service and they want to fix it jumping the total price to $900. I have of course refused any further service as my minor problem has become a huge headache. I don't care that the cost is higher here than at a brake specialist. My frustration stems from the length of time taken so solve a relatively simple problem. Since my original post Illini Nissan has fixed all new problems with my brake system at no additional charge to me. The quality of work is good and there are no problems that I could find. Hank and the service manager ensured the vehicle was repaired in a reasonable amount of time. My original scores for this dealership were very low but they have performed well in fixing their mistakes. I have adjusted the scores to reflect this better performance and anticipate they will continue to perform well for their customers. More

Excellent service. Pearl White 2011 Nissan Quest SL, took delivery and drove vehicle straight for over 10.5 hours. Purchased for family out of state and you can imagine all the paperwork involved. Flawless h delivery and drove vehicle straight for over 10.5 hours. Purchased for family out of state and you can imagine all the paperwork involved. Flawless handling and unbelievable ride. Awesome experience which is rare when purchasing a vehicle. They have definitely earned our return business. Service department staff is amazing also and always friendly when you drive up. Always take the time to answer questions or concerns about our vehicles. Greatly appreciate that since the most important people in my life ride in them everyday. More

I have been to this dealer three times for service and every time my typically very high expectations have been not only met but exceeded by Gary and his technical staff. The staff is very friendly going every time my typically very high expectations have been not only met but exceeded by Gary and his technical staff. The staff is very friendly going above and beyond to check things out for me, at times not even charging me for their time or knowledge. I will always return to this dealer for service dealing with Gary specifically. I would also recommend this dealer to anyone that needs good old-fashioned honest service that is completed in a timely manner. More

The staff was very friendly. They went above and beyond what was needed of them... I will return to them for all my car servicing needs... I was in and out in no time... Yet they still made sure I hadn't w what was needed of them... I will return to them for all my car servicing needs... I was in and out in no time... Yet they still made sure I hadn't waited to long. Gary is very personable and really knows what he is talking about.. I will recommend Worden Martin service department to everyone I know.... More