Ilderton Chrysler Dodge Jeep Ram

Terrible customer service Purchased new Jeep Commander...great on sales, but will not return my calls regarding the warranty. I have called multiple times and left messages. Purchased new Jeep Commander...great on sales, but will not return my calls regarding the warranty. I have called multiple times and left messages. I would not recommend purchasing here if you want any type of service after the sale. More

Sales and Service When I purchased my vehicle in 08/13/2018...that was an experience I'll never forget...they offered me two awful vehicles. The first vehicle...I coul When I purchased my vehicle in 08/13/2018...that was an experience I'll never forget...they offered me two awful vehicles. The first vehicle...I couldn't see the physical damage (it was late/dark/salesperson never mentioned or showed me the damage). I took pictures of the vehicle before I left the dealership, and saw physical damage...looked like it had been in a accident...So the next visit I told them I was not taking it like that for them to tell me it had water damage based on the CarFax Report...So, they showed me another vehicle, SUV...it smelled bad and was full of animal hair, just nasty...I figured if the owners couldn't keep it clean, then I did not trust they took care of it, not to mention that the dealership showed it to me in that condition. I would have left and never went back if it were not that I was Pre-Qualified by Capital One which required that I use that dealership. Then, they screwed up my credit report making all those credit checks when I only agreed to have it checked once. To add icing, they stated they did a pre-sale inspection, yet my oil was dirty, I needed anti-freeze, and I had NO windshield wiper fluid in the vehicle. So, they are a piece of work. I can tell you some other things, and this review will turn into a BOOK. I'll never buy anything else from them again, that's for sure. Nor, will I recommend them.... More

The place is a joke at best. If they had negative stars they would sure get it. There must be a ton of fake reviews on this place. I had terrible service in 2008 and terr at best. If they had negative stars they would sure get it. There must be a ton of fake reviews on this place. I had terrible service in 2008 and terrible service in 2019 so things don’t change. We made a 7:30am Monday appointment over the telephone which they stated you are pretty much going to be in and out the door on the same day. I had quite a few things to check out under warranty and they noted them on the work order. They stated that my vehicle would go directly back and have it’s oil changed and inspection done right away before they check everything. I told them I understand that some things are intermittent and I understand that if they can’t get to everything but complete the oil change and inspection and if they can’t get to the rest by Thursday I will bring it back. Two full days go by, they call at 3pm to ask me what I would like done by Thursday. I ask what has been done over the past two days. He tells me nothing has been done, it hasn’t even been pulled into the service area. What a joke. What’s the point of an appointment I asked. He stated that they don’t have a service manager right now like somehow that justifies doing nothing at all. I will never go to this dealer again for anything. I’ll Make sure to let everyone I know how much lack of service they have and will also call Chrysler customer care and tell them about my bad experience and lack of service. If they can’t fit you in on the day you make an appointment they should let you know that day. It would save people the hassle of juggling cars and tasks. Save yourself the trouble and make a trip to north point Chrysler in Winston. At least I picked my vehicle up so I would not have to deal with potentially inferior work done on the vehicle as well. More

I Don't Recommend! I made appointments twice for this dealership to service my suv that I purchased from them on 11/10/18. When I took it there, they said they were ver I made appointments twice for this dealership to service my suv that I purchased from them on 11/10/18. When I took it there, they said they were very busy, but gave me a card to contact them the Wednesday after Christmas. I called several times throughout the day but got no answer. So, I rescheduled my appointment online. The day before the appointment, I made several attempts throughout the day to contact them, left messages--nothing! I don't know about other Ilderton locations, but I would definitely not recommend the High Point, NC location. I have an extended warranty purchased from that dealership, and when I took the vehicle in the first time, they said they couldn't find any evidence of it. That's when they told me to come back the following Wednesday. Several days after purchase, the vehicle started making a loud knocking noise at the right front wheel well, which is the reason for the visit. I knew I would have to leave the vehicle, which wasn't a problem, but having them not answer my calls or contact me after I left numerous messages... I don't know! BUT... they've called me nearly every week since my purchase to ask me if I'm still in the market for a car. Go figure! More

Awesome Service Department! I purchased my vehicle in Prince George, Virginia and we live in Asheboro, NC so commuting for service there would be pretty much pointless. I started I purchased my vehicle in Prince George, Virginia and we live in Asheboro, NC so commuting for service there would be pretty much pointless. I started going to Asheboro Dodge and was very disappointed. I switched to Ilderton Dodge was immediately impressed. I had a couple issues with my vehicle and Al Claus the service manager at Ilderton worked and worked until he helped resolve the issues my Durango was having. I will never switch back to Asheboro as long as I have a dodge and Al is at Ilderton! Happy customer :) More

do not recommend Like all deals it starts out good, but folks always show your their true nature- . I wouldn't have even wrote a review but b/c the receptionist was s Like all deals it starts out good, but folks always show your their true nature- . I wouldn't have even wrote a review but b/c the receptionist was short & so d*mn non-chalant, I had just to. Make sure you ask and get what you want b/c they will act like can't remember or have time for you. When we got the car it was raining that night, so a lot of things I didn't notice like: car had scratches on the passenger door, car was infested with ants, cracked in front window, no spare tire, front tire are bald ,and they act like they didnt know to mail my tag out and was rude about it when I inquired about it. They also ran my credit with other multiple creditors even though I requested them not to and had my own financer. Based on my experience I suggest to go somewhere else. More

Excellent service The service department is always happy to assist. Sales rep very eager and helpful in getting car issues fixed. Would definitely recommend this dealer The service department is always happy to assist. Sales rep very eager and helpful in getting car issues fixed. Would definitely recommend this dealership to my friends. More

Great Express Lane Service Always good experience at Ilderton.. Have used them for service for several years. Very satisfied with their service and their service advisors. Wou Always good experience at Ilderton.. Have used them for service for several years. Very satisfied with their service and their service advisors. Would recommend them. More

Very easy to deal with. Great experience in the purchase and availability of the vehicle I was looking for. Vehicle was delivered to my office with all of the paperwork requi Great experience in the purchase and availability of the vehicle I was looking for. Vehicle was delivered to my office with all of the paperwork required for the purchase of the vehicle. More

Oil change Every one is so friendly! Justin is my favorite advisor. And I love the way everyone says Hey Ms. Hayes, how are you doing. A family experience. Keep Every one is so friendly! Justin is my favorite advisor. And I love the way everyone says Hey Ms. Hayes, how are you doing. A family experience. Keep up the great job More