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Ilderton Chrysler Dodge Jeep Ram
High Point, NC
95 Reviews
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Showing 95 reviews
September 12, 2024
Have bought several vehicles from this dealership, which is one of the many reasons I’m SO perplexed as to why we’re being treated this way by this dealership…. Bought a brand new Dodge Ram Rocky Ridge t is one of the many reasons I’m SO perplexed as to why we’re being treated this way by this dealership…. Bought a brand new Dodge Ram Rocky Ridge that is a LEMON! It’s been at the dealership EIGHT TIMES for the same issue that never gets fixed and no one cares. Almost missed my husbands grandmothers funeral because the truck broke down, yet again. Call the dealership to speak to Sabrina in service, who started out strong but quickly reverted to being zero help and basically just telling us to call Stellantis for a free battery jump or tow from our warranty. Stellantis didnt know what the heck Sabrina was talking about, and promptly charged us for the jump and tow. Since my husband was about to miss being a pallbearer in his grandmothers funeral, we had to do what we had to do. Upon our return, we obviously call the dealership to schedule a time to bring the truck in for the NINTH time for the same issue, mind you this truck has 18,000 miles on it, and we’re told we’ll have to wait because they have no truck rentals currently. We need a truck due to the fact that our LEMON of a truck Ilderton sold us will be out of commission for the forseeable future. Weeks later we’re contacted to bring the truck in and an appropriate rental is available. My husband takes the truck to Ilderton, for them to NOT have a truck for us to use but a Jeep Grand Cherokee. When my husband questioned this, Jessica thought it would be appropriate to be rude, unprofessional, and scoff at my husband but loud enough to where he and others could hear it. Jessica wasn’t expecting someone to hear her unprofessionalism I guess. Ilderton takes ZERO responsibility for a vehicle they shouldnt have sold, have the WORST customer service, and have put my family through the xxxx, not to mention they’ve put our safety at risk, all just so they could make a sale. DO NOT do business with this dealership! We’ve even desperately tried to get Ilderton to put us in something else comparable but they refuse to make any accommodation to remedy their own mistake. Maybe it wasn’t a mistake and they just knew they were going to have to get that LEMON off the lot and quick! Here’s a pic of us on the side of the road, missing a funeral. I have full video coverage of phone calls and us having to have the Fire Marshall and sheriff assist and will be happy to email it to anyone who would like to see first hand how Ilderton handles customer service! It won’t let me upload the video here. More
by erinbduff
Employees Worked With
Sabrina, Jessica (the worst)
December 10, 2022
Several years ago my dad showed us to purchase his chrysler van. This can had been great and taken us great places. Unfortunately the transmission failed. We had the van towed to Ilderton Dodge in chrysler van. This can had been great and taken us great places. Unfortunately the transmission failed. We had the van towed to Ilderton Dodge in High Point. Oh my this was such a mistake! Well over $7000 later and a cylinder head repair of $2500 and almost a month of them keeping the van we do not yet have it back. First excuse: we thought we had a gallery in stock but do not. 2nd excuse: we put it back together improperly and have an exhaust leak. 3rd excuse: something else put back together improperly( sorry do not remnant what as I was seeing red at this time) and leaks transmission fluid. 4th: accidently spilled transmission fluid. I requested one thing from them. One thing. A loaner car for 1 day. 1 day. xxxx not even a whole day. I truly think they could care less about the customer and it is all about the bottom line. More
by BethLong
Employees Worked With
Adam
October 22, 2022
I wanted to thank God for sending me to the Ilderton highpoint location. I didn't expect to receive the love n companionship from Ron, Edgar, and everyone that helped in my car buying process. Just expe highpoint location. I didn't expect to receive the love n companionship from Ron, Edgar, and everyone that helped in my car buying process. Just expect a great deal friendly people the best service ever, thank God for the people at Ilderton dodge high point I pray they keep blessing people. More
by bobbyIII
Employees Worked With
Edgar Padilla, Ronald Owens
April 18, 2022
Thanks to Ron Owens and Orlando on the purchase of our 2022 RAM 3500. Ron was awesome to deal with and so helpful with the entire process. Thanks to Ron, Orlando and Cori with our purchase! Dennis & Ter 2022 RAM 3500. Ron was awesome to deal with and so helpful with the entire process. Thanks to Ron, Orlando and Cori with our purchase! Dennis & Teresa Robinson More
by Drobinson
Employees Worked With
Ron, Orlando, Cori
February 17, 2022
My experience at Ilderton Dodge dealership was wonderful. Everyone was very professional starting with sales professional Patience Chia she was very profesional took time to listen to what I was looking for Everyone was very professional starting with sales professional Patience Chia she was very profesional took time to listen to what I was looking for in a vehicle. Did not pressure me, answered all my questions a couple of hours later I drove out with my new vehicle. I am very, very happy with my purchase. I highly recommend Ilderton Dodge in High Point. More
by Albertoj1963
Employees Worked With
PATIENCE CHIA
November 05, 2021
There labor rates are way too high and I purchased A There labor rates are way too high and I purchased A vehicle from them Just over a year ago and It's xxxxed up and they say that I gotta pay There labor rates are way too high and I purchased A vehicle from them Just over a year ago and It's xxxxed up and they say that I gotta pay More
by mack196864
Employees Worked With
Not know
September 18, 2021
Excelente service and customer attention.Good experience Excelente service and customer attention. Good experience to be a customer. Good knowledge on their job. Good guidance on solving customers mechani Excelente service and customer attention. Good experience to be a customer. Good knowledge on their job. Good guidance on solving customers mechanical problems. Thank you Mr Ilderton. More
by rodriguezmoha
Employees Worked With
All the guys in parts and service
