Ilan's Auto Sales
Glenside, PA
Filter Reviews by Keyword
By Type
Showing 5 reviews
Disheartened by poor business practice I was very disheartened with my experience with this used car dealership.I needed a dependable car for my daughter. I found a 2011 Jeep Wrangler spor I was very disheartened with my experience with this used car dealership.I needed a dependable car for my daughter. I found a 2011 Jeep Wrangler sport soft-top which was for the most part in very good condition. There was rust on the external of the vehicle, which was a concern and prompted me to ask about rust on the undercarriage. There were some mechanical issues that needed attention (ie. check engine light kept going on, seatbelt sensor, and tire pressure sensor), I had questions about the amount of rust on the undercarriage, and I wanted to take the soft top off to make sure I understood how to do it correctly. The salesman Mike assured me things would be repaired and he would give me the name and phone number of the auto shop who had done the work. He would not take the top off stating how difficult it was to put back on, and even though I had brought up a video of someone doing it, he declined. Mike kept saying multiple times and stressing to me how "Hot" this car was and how he had kept getting inquiries about the car and could sell it in a heartbeat. Since the car was perfect for what I had wanted, I decided to put a deposit down. Unfortunately, that is where things stopped. I never heard back about the mechanical issues being corrected, I never received the carfax I had asked about, I was never sent the auto mechanic name and number so that I could ask about the underbody and rust, was never able to take the soft top off, and to make the situation worse, Mike sold the car out from under me even though he had a small deposit on the vehicle. I had gotten sick and was unable to contact them for a few weeks, however when I did, I spoke with the owner Ilan. He was very apologetic, but was unable to do anything about the situation. I wish things had ended differently, It could have been a nice vehicle for my daughter. It was just very poor business practice. More
Good experience This is my second car from Ilan ...the first was a 2007 Ford Focus and in 3 years all it needed was a battery... ran great until someone doored me and This is my second car from Ilan ...the first was a 2007 Ford Focus and in 3 years all it needed was a battery... ran great until someone doored me and totaled it. Geico paid up and I just got a Kia Optima ...love it!!! Ilan's prices are fair and his mechanic gets them squared away... highly recommended for such a small shop...pretty good selection too!! More