Ideal Hyundai Buick GMC - Service Center

Oil change The customer service was knowledgeable and pleasant. The price was good and wasn't pushed in other items. Thanks for the military discount glad to see The customer service was knowledgeable and pleasant. The price was good and wasn't pushed in other items. Thanks for the military discount glad to see the support More

oil change and inspection Got me in and out quickly with suggestions on needed future repair. Everyone was pleasant to work with. The mechanic that was doing my oil change and Got me in and out quickly with suggestions on needed future repair. Everyone was pleasant to work with. The mechanic that was doing my oil change and air bag recall repair, showed me needed repair for the near future. More

fast and great Worked with John, as I have many times before. He was, and always has been, very nice and cooperative. He listens to me and does what I ask him to d Worked with John, as I have many times before. He was, and always has been, very nice and cooperative. He listens to me and does what I ask him to do for my car. He is probably one of your best employees ion the service department. More

Thanks for the great service on my veloster These guys are very accommodating and attentive. I got a discount on my turbo and I got updates everyday on the progress. It was delivered on schedge These guys are very accommodating and attentive. I got a discount on my turbo and I got updates everyday on the progress. It was delivered on schedge and under budget and Steve gave me a bag of Doritos when I was hungry! More

Transmission service The team at the Ideal service department did a great job in diagnosing my problem and getting it fixed quickly. Service with a smile, you gotta love i The team at the Ideal service department did a great job in diagnosing my problem and getting it fixed quickly. Service with a smile, you gotta love it! More

Good Service Really good costumer service when making appointment, good option and always trying yoto work it out around your schedule and reasonably prices, not a Really good costumer service when making appointment, good option and always trying yoto work it out around your schedule and reasonably prices, not a leg and arm like other places! More

Misleading We came in this time for a replacement of the USB port in our Sonata. We were told 3 different times that the part was covered under the warranty!! We came in this time for a replacement of the USB port in our Sonata. We were told 3 different times that the part was covered under the warranty!! Then after we left the shop with the new installed part, we received a phone call telling us the part was NOT covered under warranty! Jim told us we would need to come in and pay for the part or the cost would be taken from his paycheck. After being told 3 times it was a warranty item, we were very upset to now have to pay for it. where was the confusion?? Anyway, we didn’t want Jim to have to pay for the mistake so we came in and paid for the part. More

efficient and fast did a fine job all that I expected I am happy. i had thought there would be a car wash and vacuum of interior which did not happen did a fine job all that I expected I am happy. i had thought there would be a car wash and vacuum of interior which did not happen More

Conscientious check of transmission behavior.. Comprehensive test or dual-clutch transmission performed to prove that the anomaly of "overheat" did no permanent damage -- very satisfied with result Comprehensive test or dual-clutch transmission performed to prove that the anomaly of "overheat" did no permanent damage -- very satisfied with results and communications, inclusive of reviewing with me proper use of the dual-clutch device.. More

Frustrating experience It was the first oil change for the car. When we purchased the car, we purchased a maintenance plan which includes free oil changes and tire rotations It was the first oil change for the car. When we purchased the car, we purchased a maintenance plan which includes free oil changes and tire rotations. They informed me that the first oil change is on the dealership. When I picked up the car they did not rotate the tires which is recommended every 5,000 miles same as the oil change. I said I have the maintenace plan and they said that it was not included in the free oil change. Why would you give me a free oil change and not include a tire rotation and force me to pay for a tire rotation when I have a maintenace plan that covers that. We went back and forth and they finally agreed to throw in the tire rotation, had to wait another 30 plus minutes after waiting 45 minutes for the oil change. In addition, when I turned in the car for service I asked if I could have the car run through the car wash and the service person advised yes that would be done. So after waiting for my oil change and then again for my tire rotation, they did not run the car through the car wash. I had to go back and ask them to do that. Not a great first impression for our first service appointment. More