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Ideal Hyundai Buick GMC - Service Center

Frederick, MD

4.0
235 Reviews

235 Reviews of Ideal Hyundai Buick GMC - Service Center

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January 08, 2019

Professional, timely, pleasant! I had a routine oil change and tire rotation - completed sooner than I expected! People were helpful and informative, and everyone was pleasant. Gre More

by LJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know there names
January 07, 2019

Good customer Service Everyone was very helpful and service was preformed quickly, I would certainly return for service or any other needs on my car, I was very pleased. More

by debdav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
January 07, 2019

Excellent I had to take my vehicle in for a quick fix on a Friday and Chris Diaz kept me updated every step of the way and made sure I was back on the road that More

by BJ4N3S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diaz
January 05, 2019

Perfect Sales Team, Not So Perfect Service Team I would like to start by saying the sales team is absolutely perfect! I bought my car from them about 1 1/2 years ago and the friendliness/helpfulness More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Jan 21, 2019 -

Ideal Hyundai Buick GMC responded

Thank You for your feedback and we apologize that you are less than satisfied with your recent visit with our service department. We did perform a multi-point inspection which is standard with all oil change and tire rotation services. That is when the technician noticed that your rear brake pads needed to be replaced. Unfortunately, due to the time of your visit, the service department was closing, and we were not able to perform the repairs on that day. If you would like to schedule an appointment to have your rear brakes replaced, we would be more than happy to accommodate you. We are also sorry to hear that you are still experiencing issues with your tire pressure monitoring sensors. In most cases when a technician addresses and corrects the tire pressures to the level recommended by the manufacturer it takes the sensors a few miles to recognize the correction and they will reset. However, there are rare instances when there are issues with the TPMS sensors being faulty and may need to be replaced. If you would like to schedule an appointment, we would be more than happy to assist you further.

January 03, 2019

Loyal Customer Having purchased a new and a used vehicle in the past 2 years, I have come to know that , within every department, the staff is knowledgeable, persona More

by Pam Ciliberti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lubel , Eric Cook, Leon Johnson, Ken Cooper
January 02, 2019

Very professional Technician Steve Neville went above and beyond with his helpwork was done ahead of time and done right will take any further work their thank you More

by JARRINJACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve neville
January 01, 2019

Service I also worked with Dave but I don’t see his name listed. Dave helped me in my service appointment. He and the service team opened the garage for me wh More

by PYORK.LAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Johnson
December 28, 2018

Excellent I made an appointment for 10:30 and I was waited on by Mr Diaz very quickly. The oil change and filter replacement was accomplished in a very timely More

by cycleaddict54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Diaz
December 24, 2018

the Ideal personnel took good care of my service request. I called a day earlier for an appointment to bring my car in for some minor attention. I was detained and late in getting there but it alls as handled More

by GDELAPLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Michael
December 14, 2018

Fast service The assistant was very polite and he explained everything in detail. The car was ready within the time range. I would come back for service again. More

by kajal_gh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure
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