Ideal Hyundai Buick GMC - Service Center

Great customer service Chris was very helpful and knowledgeable. He explain everything to me to the details in the way I understood. He has an excellent customer service. I Chris was very helpful and knowledgeable. He explain everything to me to the details in the way I understood. He has an excellent customer service. I was really satisfied with the service rendered. Also his boss that gave me a ride to and from home to pick up my car was very nice and friendly. Overall awesome customer service, keep it up guys. And thank you! More

Wonderful experience! Steve went above and beyond to make my service appointment as easy and stress free as possible! They drive you to work when you drop your vehicle off Steve went above and beyond to make my service appointment as easy and stress free as possible! They drive you to work when you drop your vehicle off which is so convenient. The car drives like brand new after the 30000 clean up and new tires! They even run the car through the car wash when you pick it up! Thank you Ideal! More

An Ideal Experience I had a MAJOR repair job on my GMC Terrain in my future. I walked into the service dept. of Ideal, was greeted right away. Upon telling John the probl I had a MAJOR repair job on my GMC Terrain in my future. I walked into the service dept. of Ideal, was greeted right away. Upon telling John the problem with my vehicle, we agreed that the car should be towed there for full diagnostic once over. We also agreed that it may well be a covered repair under my powertrain warranty. John got everything ok not the system, and from there I had to do nothing. John confirmed the warranty would cover the extensive repair. He called and updated me on the progress of the job, he arranged for a rental car for 3 days, and I couldn't be happier with the experience! Thanks! More

SERVICE ROCKS!!!! Had my vehicle in shop for repairs, was done in a very timely fashion and at a great price (I might add). I would never go anywhere else for service. Had my vehicle in shop for repairs, was done in a very timely fashion and at a great price (I might add). I would never go anywhere else for service. My service advisor was great. More

Service Great. Some Improvements Needed. My car had a remote started installed. It works great. Would like a better greeting when arriving to pick up my finished vehicle. Takes too long for s My car had a remote started installed. It works great. Would like a better greeting when arriving to pick up my finished vehicle. Takes too long for someone to wait on me. More

Always A Pleasure I have been taking my vehicles to Ideal Buick-Hyundai for several years because I like their Service Department and I like dealing with professionals, I have been taking my vehicles to Ideal Buick-Hyundai for several years because I like their Service Department and I like dealing with professionals, like John Michael. Considering I've also purchased two vehicles there, they must be doing something right. More

Great service on my Hyundai Accent. Service desk was courteous and helpful. My car was in the shop for a few days and John kept me updated on the status. The repair was complete and no Service desk was courteous and helpful. My car was in the shop for a few days and John kept me updated on the status. The repair was complete and no further problem. More

Wonderful service Appreciate the friendliness and prompt service when I visit. We have bought multiple cars here and will be back. Leon is a great sales person to work Appreciate the friendliness and prompt service when I visit. We have bought multiple cars here and will be back. Leon is a great sales person to work with More

Took 6 days to resolve the problem which was a dead battery I could' not start my 2013 Sonata which was in the my garage. Also the gear shift lever was locked so I could't start the car. A dead battery symbol n I could' not start my 2013 Sonata which was in the my garage. Also the gear shift lever was locked so I could't start the car. A dead battery symbol never lit up. Only a symbol indicating immovable key lock (?). I learned from the service manual that I had to unlock the locked key by pressing hard on the unlock button on the side of the gear shift. I then called Hyundai to set up a tow which cost me $100, I was advised there were 7 cars ahead of me for service. & I had to wait my turn. There was only one service technician qualified to work on my car which presented several potential problem. I was very frustrated. I have purchased 3 new Hyundai's .from your dealership & have serviced my Hyundai & Buick for 9 years. Doesn't my customer loyalty for 9 years count for something? What can you do for me? My service contact was Steve. More