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Ideal Hyundai Buick GMC - Service Center

Frederick, MD

4.0
235 Reviews

235 Reviews of Ideal Hyundai Buick GMC - Service Center

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April 01, 2019

Car in for routine maintenance. I am always notified of anything extra needed for correction, they do not just do it and then tell me, this makes me comfortable with leaving the car More

by KELJLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Retired
April 01, 2019

BAD DEALING I LEFT A REVIEW, I SUPPOSE IT WAS SO BAD YOU REFUSED TO POST. NEEDED ATTENTION ON HEADLIGHTS. PLANS TO CKECH MY PROBLEM WENT IGNORED BY MARTY. More

by CANNONCRZY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

Ideal Hyundai Buick GMC responded

Thank You for your feedback and we apologize that you are less than satisfied with your recent visits to our service department. At your request, we did investigate the issue you were experiencing with your headlights. After a thorough check, it was determined that the lenses and candle power were within Hyundai specifications for the design of your vehicle. Unfortunately, were unable to fix something that is working as it is designed. You brought your vehicle to another Hyundai dealership and they came to the same conclusion that there was no issue with the headlights. We apologize that you feel that your issue has not been resolved. However, our Service Manager has been in contact with you to address your concerns. Unfortunately, we are not able to modify or repair something that is working as designed. We do appreciate you sharing your experience and hope to have the opportunity to assist you in the future.

March 27, 2019

Fuel pipe inspection & repl Strict respect if appointment: The day I went to make appointment, we agreed that I should drop the car at 9:30 pm and pick it at 2:00 pm. The appo More

by NGOZO2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Cooper, Brett LaBonte, Doug Wagner
March 26, 2019

Small job but well done! Made an appointment to fix my broken wheel stud and pick up some additional wheel studs for my Pontiac Solstice in and out in less than an hour. More

by ETBOYEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy in Service
March 25, 2019

Having updated software installed. I was finished faster than expected. Surprised that all my fluids, battery and tires were checked as a courtesy. Chris Diaz was very patient and cou More

by TOSENEEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diaz, Eric Cook
March 25, 2019

Excellence It's already great no need for improvement. I am happy and satisfied with the service as well as the coupon was applied that cost me less. Thanks More

by MEYERML1560
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve at the service desk
March 25, 2019

Two recalls required for 2013 Hyundai Sonata Unfortunately I could not make an appointment so assumed worst case of the 4 hour window. I arrived at 7:50am and the service technician took my infor More

by Patrick, Blue Ridge Summit, PA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug Wagner
March 23, 2019

Great service Fantastic customer service, honest and great mechanics and service writers... easy to get an appointment and timely service. Shuttle service was pol More

by MARIELLEGOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve from service, Roberto (Rob) Ocasio
March 23, 2019

Excellent Customer Service!! Steve Lubel was the Service Rep. who assisted me during this visit for the recall on my car. Steve is also the Service Rep. who has assisted me on mu More

by evedrifter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lubel (C46)
March 22, 2019

Best experience ever From the first call to set up my service appointment to picking up my repaired car I couldn't say enough about Ideal Hyundai service department. Chris More

by romizok1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Diaz
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