Ideal Hyundai Buick GMC - Service Center

Satisfied I just had a oil change and tire rotation. I did not have alot of interaction with any particular employee. I was satisfied with what was done. I just had a oil change and tire rotation. I did not have alot of interaction with any particular employee. I was satisfied with what was done. More

Great friendly service The service professional (Dave O'Connell) was very helpful and friendly. He let me know estimated costs on everything I wanted done on my vehicle. W The service professional (Dave O'Connell) was very helpful and friendly. He let me know estimated costs on everything I wanted done on my vehicle. While doing the service, they discovered that I needed rear brakes. He promptly called me to inform of this and gave me an estimated before I gave permission for the service. I appreciated this because many service departments don't always do that. More

Re-call service Rose, our service advisor was very professional and curious. I would not hesitate to come back for service at your facility in the future based on my Rose, our service advisor was very professional and curious. I would not hesitate to come back for service at your facility in the future based on my experience. More

Customer Care Ideal Hyundai has always went to bat for me on any service issues that I've had with my vehicle. That is one of the reasons that I have used Ideal ONL Ideal Hyundai has always went to bat for me on any service issues that I've had with my vehicle. That is one of the reasons that I have used Ideal ONLY for service work for my vehicle. This is why I recommend Ideal to anyone that I talk to and the place that I will go to when I purchase my next vehicle. Your level of quality and customer care is commendable. More

Great service. Service was performed quickly and in a very professional manner. The service advisor kept me up to date on the status of the service while I was waiti Service was performed quickly and in a very professional manner. The service advisor kept me up to date on the status of the service while I was waiting and of course the free car wash is a very much appreciated touch. More

Service individual was rude Did not address the issue I came in for which was my vehicle tire pressure monitor system just put air in my car tire nothing else Did not address the issue I came in for which was my vehicle tire pressure monitor system just put air in my car tire nothing else More

Easy buying experience. Helpful service department. I purchased a new GMC Canyon from Ideal and the buying experience was easy and painless. Ken Cooper was easy to deal with and not pushy at all when it I purchased a new GMC Canyon from Ideal and the buying experience was easy and painless. Ken Cooper was easy to deal with and not pushy at all when it came to making the sale. I highly recommend him. The only reason for 4 stars rather than 5 stars was due to the truck only coming with one set of keys since it was transferred from another dealership. Ideal ordered a new key and FOB free of charge, however, after spending two hours at the service department they advised me the FOB was the wrong FOB and they needed to order a new one. After third trip down and another two hours spent in the service department, the new FOB was again, unable to be programed. The service department was very apologetic and did not want to waste anymore of my time so they tracked down a third FOB and had success. This was no fault of Ideal's and they were very helpful throughout the entire ordeal, just bad luck on my part. Overall the experience at Ideal was great. More

Best Customer Service around If customer service is your priority, you need to visit Ideal. They consistently go above and beyond to ensure the customer is happy. They are very If customer service is your priority, you need to visit Ideal. They consistently go above and beyond to ensure the customer is happy. They are very clear about their pricing, which also very important. Their customer service manager Marty is truly an asset to their team. More

Wonderful service Very quick, thorough, and helpful. They offered a full explanation which i always appreciate, and they are never too rushed to listen and pay attentio Very quick, thorough, and helpful. They offered a full explanation which i always appreciate, and they are never too rushed to listen and pay attention. More

Not customer service I cannot get good service at this dealership. Have had 4 negative experiences with a former service technician. He left and so I tried again told the I cannot get good service at this dealership. Have had 4 negative experiences with a former service technician. He left and so I tried again told the technician I want my oil changed and not my tires rotated this time. When I get my car and the bill, the tires have been rotated. Very frustrated and wish there was a closer dealership. More