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Ideal Hyundai Buick GMC - Service Center
Frederick, MD
235 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Time
Service Communication
235 Reviews of Ideal Hyundai Buick GMC - Service Center
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May 14, 2025
Service department was rude and not helpful at all When we questioned the quote for repairs we questioned the quote for repairs More
by StaceyH0903
Employees Worked With
May 09, 2025
Jessica and the service team are awesome. We have a 2023 Ioniq 5 that we love, but we have been struggling with ICCU issues in the past year. That have been nothing but helpful, supportive, We have a 2023 Ioniq 5 that we love, but we have been struggling with ICCU issues in the past year. That have been nothing but helpful, supportive, and compassionate with our struggle and have accommodated our needs, going above and beyond at times. More
by Matt A.
Employees Worked With
March 21, 2025
I visited the dealership to identify the parts necessary to install a bike rack on my new Hyundai vehicle. Shawn provided excellent service - he identified what I needed and we discussed alternatives. In my to install a bike rack on my new Hyundai vehicle. Shawn provided excellent service - he identified what I needed and we discussed alternatives. In my experience, it is rare that you go anywhere and get excellent service, but that's exactly what I got from Shawn and the team at Ideal Hyundai. More
by brj1215
October 03, 2024
I am very satisfied with Ideal GMC. The ease of making appointments, the courteousness and professionalism of the staff is excellent, and the wait time is great. I would recommend them The ease of making appointments, the courteousness and professionalism of the staff is excellent, and the wait time is great. I would recommend them to anyone . More
by Marty
July 26, 2024
To be fair, I can’t give an honest review of the service because I came in to get service at 4:30 PM and I was told they don’t have any technicians working to do my oil change despite the fact that their se because I came in to get service at 4:30 PM and I was told they don’t have any technicians working to do my oil change despite the fact that their service hours are listed as being open until 6 PM on a Friday More
by Jmwright335
Employees Worked With
Didn’t get his name, don’t want to rate the wrong person
May 15, 2024
Dennis Love has got to be the most underutilized tech in the business. Extremely smart believes in Test Not Guess not one of these techs that throws parts at the problem and hopes he fixes issue . Alan Bost the business. Extremely smart believes in Test Not Guess not one of these techs that throws parts at the problem and hopes he fixes issue . Alan Bostic in Service Manager was another person that took time to explain what needed to be done and gave me the opportunity to say yes or no . Great People make Business’s Great and Ideal has Great Folks ! More
by Newsales
April 06, 2023
Replaced air filters when and were replaced less than 5000 mile and a year ago. So I paid out $300 unnecessarily. Only place I take my car so they should have known. 5000 mile and a year ago. So I paid out $300 unnecessarily. Only place I take my car so they should have known. More
by Wandag
Employees Worked With
David Goggin
April 03, 2023
I posted the view on March 20, 2023 about the steering wheel, but this site will not let me update the original post. Here is my update: The service manager Mike personally reached out to me and went wheel, but this site will not let me update the original post. Here is my update: The service manager Mike personally reached out to me and went above and beyond to make things right. He even had someone come to my house, pick up my car, replace the steering wheel, and bring it back to me so I would not be inconvenienced. The shop also took care of a recall at the same time which I greatly appreciated. Updated to 4 stars. More
by tmccaulla
Employees Worked With
Mike Bromwell
July 14, 2022
Worst Service Center Ever. I had a new car that was due for it's first oil change. After taking it in the engine completely seized up. At first was told nothing was eve I had a new car that was due for it's first oil change. After taking it in the engine completely seized up. At first was told nothing was even wrong with the car, but upon further inspection, they determined that the entire engine assembly needed to be replaced. Fast forward a few months and now I need to take my car in for the safety recall. They have cancelled 2 appointments on me. I finally received a voicemail, saying they won't service my vehicle for a SAFETY RECALL!!!! More
by MBINGHAM217
Employees Worked With
Mike B
April 21, 2021
Rose was great, very efficient and smiling. The visit went smoothly and quickly and Rose gave me a very detailed report verbally after. Could not have had a better service rep. went smoothly and quickly and Rose gave me a very detailed report verbally after. Could not have had a better service rep. More
by randy
Employees Worked With
Rose Cochran
