Ide Volkswagen - Service Center

Let me tell you about my terrible experience at this sketchy dealer. I recently brought in my 2022 VW Toas with under 20,000 miles. I came in with a concern about my rear brakes wearing out, which is st sketchy dealer. I recently brought in my 2022 VW Toas with under 20,000 miles. I came in with a concern about my rear brakes wearing out, which is strange for such a young car. After not hearing from the service department for hours, I was told that my car would not pass inspection without replacing the front brakes. When I questioned this prognosis, I was met with very vague text messages and limited photos. As a college student, my father was assisting me with traversing these car repairs. After several tries calling the service department, we finally got through to them by calling their sales department. After speaking to an unknowledgeable representative, we noticed these photos showed damage that could only be seen with the tire on. As per NYS DMV requirements for an inspection to be complete, a tire must be completely removed in order to fulfill inspection requirements. After several back-and-forth, vague, and rude conversations with the service rep, we were put in touch with the service manager, Joe. Joe was downright rude and disrespectful to my father, over-explaining things to him and not listening to my father's concerns about the ignorance of my original problem, as well as the fact that they had not removed any tires. After this conversation, we made the decision to go elsewhere. Upon my arrival to pick up the car, I was cornered by Joe in his office, where he tried to play off the previous interaction with my father. Later, he stated that he should have dealt with me instead of my father. Finally, after he continuously tried to show me more details about my car after I had explicitly said the moment had passed, the mechanic pulling up my car almost hit not just my father's car but also floored it backwards into their garage. Overall, this was a pretty terrible experience, and I'm still trying to figure out where a magical hole in my brakes came from when they decided to finally show proof that the front brakes needed replacement. More

Have had some warranty work done recently on a new 2024 Tiguan on a few areas of exterior that was transport to dealership damage. A few scratches and some window trim replacement. Joe was great about reso Tiguan on a few areas of exterior that was transport to dealership damage. A few scratches and some window trim replacement. Joe was great about resolving these things with no hesitation to resolve. The communication and work completed all went very well. Joe is very customer oriented and his service advisor team along with the on site detail shop follows his lead on this approach. Not my first newly purchased VW but first from Ide. I would purchase my next VW at Ide. More

I am totally impressed with my first service visit at Ide VW East Rochester!! From my initial call to set up my appointment with Ty Shelton to my reception upon arrival. They got my car right in and estima VW East Rochester!! From my initial call to set up my appointment with Ty Shelton to my reception upon arrival. They got my car right in and estimated 1 1/2 hours for repairs which only took 1 hour. The customer waiting area was top notch (TV, Snacks, Private Office if needed to work during your visit, coffee, water). It was a perfect experience!! More

Took my Passat in for an oil change and NYS inspection. Was told my car failed inspection due to worn front bushings. They wanted $1,500 to replace the bushings. I took the car to a reputable repair sho Was told my car failed inspection due to worn front bushings. They wanted $1,500 to replace the bushings. I took the car to a reputable repair shop and they told me there was nothing wrong with the bushings and the car passed inspection with no problems. Up to that point the car had only been serviced by IDE. Not only did you not earn my business, IDE will not be getting my business in the future. More

My 2015 golf failed inspection March 1 due to a emissions problem covered by warranty. It's August and no response from dick ide on when the part will come in. They don't even call me back. VW no help eit problem covered by warranty. It's August and no response from dick ide on when the part will come in. They don't even call me back. VW no help either. Pathetic customer service to a once loyal vw customer, no more after this treatment l. After placing this review I did get a call from Joe F at the dealer. I do appreciate that but I still have no resolution to the issue. More

Above and Beyond I came in the day after a huge snow storm for a service appointment on my current VW. I had planned to test drive a couple of vehicles to begin planni I came in the day after a huge snow storm for a service appointment on my current VW. I had planned to test drive a couple of vehicles to begin planning an upcoming purchase later this year. Despite the piles of snow burying the parking lot and the fact that I am not buying immediately, David got two large vehicles ready for me in no time. My little one quickly picked her favorite and by the time we returned from a test drive David had info sheets ready to go and my vehicle was ready from service. In and out in no time, gracious help from everyone involved and a new dream vehicle to plan for. A quick and painless experience all around and I am thankful to have a leg up on planning as a result. More

Customer service Great dealership, the staff is friendly, and David is a man of his word, he honored my first free oil change after I purchased the car over a year ago Great dealership, the staff is friendly, and David is a man of his word, he honored my first free oil change after I purchased the car over a year ago. Sometimes people forget but he sure didn't and that made me very happy. Wait room is comfy, welcoming and makes you feel like you're at home. More

Will go out of their way to help you! I was having trouble with my car and the tires on it and they went out of their way to make sure I was satisfied and happy with the service solution t I was having trouble with my car and the tires on it and they went out of their way to make sure I was satisfied and happy with the service solution they provided! More

Ide Not Follow Through With My Word Ide Volkswagen's management truly lacks any integrity in their word. I took my car in for an oil change 2 months ago and while servicing my car, I was Ide Volkswagen's management truly lacks any integrity in their word. I took my car in for an oil change 2 months ago and while servicing my car, I was told by Zach that I needed my rear brakes replaced. According to my last service receipt, my brakes were ""Good", yet 5,000 miles later they needed to be replaced? I was hesitant to have the work done, but I do care for my car, so I did. A couple of weeks later I received a coupon for "15% off my brakes", as according to VW records, "my car didn't have the brakes serviced." This confused me profoundly, as the receipt that Zach gave me showed that the brakes were replaced!! I went back in IDE VW to talk to Mike about the incident; showed him my service records, the "15% off brake coupon", and made my case that the discrepancies in their work was cause for great concern. Mike reassured me that they had dropped the ball and that he would refund me 15% off the total of my bill and that a check would arrive at my address in a week. Today, almost 3 weeks later, I called Mike to follow up on the check I was to be refunded. He didn't know who I was, but looked up my account. He told me that he had to talk to accounting and that he'd get back to me. He followed up with me only a few minutes ago to tell me that he would only refund me 5% and that the other 10% was applied to my bill already. The hypocrisy!! This establishment is NOT to be trusted with your vehicle. Mike and his team truly lack any sort of integrity, both in their work and their word. More