Ide Honda - Service Center

Oil change and tire repair I am very happy with my service today. Linda Freeman was my advisor and she did an excellent job taking care of my concerns in an extremely professio I am very happy with my service today. Linda Freeman was my advisor and she did an excellent job taking care of my concerns in an extremely professional and friendly way. She got me in and out in no time and went the extra mile to share a few personal words with me which always makes the customer feel cared for. I have never had a bad encounter with anyone at Dick Ide and highly recommend the service there. More

3hrs. of sevice took 5 days I had collision work done on my sliding door at Dick Ide. Well my door handle and window stopped working. I brought the car to service and explain I had collision work done on my sliding door at Dick Ide. Well my door handle and window stopped working. I brought the car to service and explained all this . They replaced two clips @ $10.24 PLUS $115.00 labor. I told Jim twice that the collision work and door problem had to be related and he should run it by the service manager, he refused and said the parts wore out. IT'S A 2012 with electric doors, How can the handle wear out? I also had my heated seat fixed $230.00 labor / $61.31 parts. ***Mark the service manager contacted me the next day , he found out about my unhappy service experience with Jim and made things right*** Always insist on talking to the service manager. I was given a loaner car but never was told it would take 5 days to fix. More

Excellent service ! Friendly down to earth staff !! I've bought a few cars from Brad Constantino over the years. He has always helped me buy a car that I could afford, never pressuring me to spend more I've bought a few cars from Brad Constantino over the years. He has always helped me buy a car that I could afford, never pressuring me to spend more than I was comfortable doing. Lately I have worked with Russ in service , he lets me me know what needs to be done now and what can wait. The whole experience at Ide is great every time. The level of service that I experience when I go to Ide speaks highly of the caliber of people that work for the dealership . More

Service/Parts Terribly Performance Dick Ide sent me messages and mail card that my air bag parts were available - Took time off from work to get repair done but upon arrival was told pa Dick Ide sent me messages and mail card that my air bag parts were available - Took time off from work to get repair done but upon arrival was told parts were not there.....probably used for another airbag replacement. Please note, I called to confirm this appointment with parts notification! Said they replaced the passenger side but hard to believe looking at dash. Nothing was accomplished since I have to wait for parts and reschedule another 1.5 hour appt. Your parts/ service systems are not aligned and reliable and cost me time and money...fix your internal issues for the next customer(not me). I also had a $600 estimate to schedule my timing belt and water pump replacement but this will not be done by you after this experience. More

service advisor just had my s2000 in for service today. Service Advisor ( Russ Vandewall) was outstanding. He was professional, knowledgeable, courteous and kept me u just had my s2000 in for service today. Service Advisor ( Russ Vandewall) was outstanding. He was professional, knowledgeable, courteous and kept me up to date on the status of my car. He recommended service based on what was best for my car not the dealer. This is how service should be done. I've been buying Honda products for years and it's this type of service managment , along with quality repair that builds the trust and confidence I have in Honda and Ide. Russ, thank you, well done. Dave O'Leary More

Mike Monachino/Mark Frey excellent customer svc I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3 I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3rd and was advised that there was a communication problem concerning the service I needed, after Mike recognized my disappointment, without my knowledge consulted with Mark Frey, your service manager and they came up with a solution to my disappointment. (thanks to both) I have been in the Honda family for several years, i.e. 1989 Accord, 1995 Accord, 2009 CRV, my wife has a 2002 Civic and my son purchased a 2009 Civic SI. Mike was thorough, knowledgeable, courteous, and a pleasure to work with. (ditto for Mark Frey) I would highly recommend Mike/Mark to anyone visiting IDE Honda. More

Linda!! Have worked with Linda many times. Bought this car at Ide in 2006 and they have fixed it definitively each time. Has 200K on it now and has been left Have worked with Linda many times. Bought this car at Ide in 2006 and they have fixed it definitively each time. Has 200K on it now and has been left there after tow x2 but their Saturday hours are lifesavers. Frequently have loaners. Linda is to the point, professional, and gives customer confidence job will get done. More

Best Service Department I Have Found Anywhere The Dick Ide Honda Service Department has been excellent ever since I bought my first Dick Ide Honda Civic in 1991 (which my son now owns...). I now The Dick Ide Honda Service Department has been excellent ever since I bought my first Dick Ide Honda Civic in 1991 (which my son now owns...). I now also have a 2002 Civic and a 2011 Odyssey. All three return to Dick Ide for routine scheduled maintenance. It's always a pleasure interacting with Jim Milella and Mark Frey. More

Excellent Customer Service I took my van to get an oil change. While I was there, Jim's team noticed something wrong with the sway bar. They were able to replace it right then I took my van to get an oil change. While I was there, Jim's team noticed something wrong with the sway bar. They were able to replace it right then and there and it only added a few minutes to my service. Being able to take care of the repair in one appointment was a big value add for me. I must say I try to use Jim Milella exclusively. He has provided me with the best service at this dealership. More

Saved the day After being treated poorly at our previous dealer jim milella and Stephanie Ide came to our rescue. A simple battery problem had left me stranded twic After being treated poorly at our previous dealer jim milella and Stephanie Ide came to our rescue. A simple battery problem had left me stranded twice and I'd had enough. Jim was prompt concerned helpful and informative - he somehow managed to get us seen right away when clearly the dealership was busy. There is no doubt in my mind where our honda will be serviced from now on. Good customer service is hard to find so go to dick Ide you won't be disappointed More