Ide Honda - Service Center

I found all of Dick Ide's personell to be courteous, and understanding of my service problems, which consisted of the battery losing it's charge. Mark the Service Manage explained that I was not driving my understanding of my service problems, which consisted of the battery losing it's charge. Mark the Service Manage explained that I was not driving my 2009 Honda Civic LX enough in Rochesters server winter weather that has been experienced this winter. The repair service was completed in a reasonable amount of time. The waiting,of this dealership, is pleasant and comfortable with convient use of a beaverage and snack. More

every time I go to Dick Ide Honda for maintenance on my Honda Civic, everyone is extremely friendly. It seems as though everyone goes out of their way to make sure you get what you need and in a timely man Honda Civic, everyone is extremely friendly. It seems as though everyone goes out of their way to make sure you get what you need and in a timely manner. I have come to expect the best in customer service from the Dick Ide Service Dept and I have yet to be dissapointed! More

I have been bringing my Hondas to Dick Ide for over 15 years because I like their Service Department. I started with Mark Frey as a Service Rep and moved to Jim Milella when Mark became Manager. I am ve years because I like their Service Department. I started with Mark Frey as a Service Rep and moved to Jim Milella when Mark became Manager. I am very pleased with the way this Service Department is run and with the way Jim Milella handles my account. I trust him to give me good advice on my cars and to help me keep them in good condition so they last well. My 98 Accord has 150,000 miles and my daughter's 03 Civic has about 70,000 miles. We love both cars, and my next car purchase will be another Accord from Dick Ide especially because I want to stay with this Service Department. I especially like that Jim takes the time to explain my car's repairs to me and gives me the information I need to make any decisions about service. I never feel like I am being over-serviced or patronized, common complaints I hear from other women about their car experiences (not at Dick Ide!). Jim is so friendly and knowledgable and patient, and he always makes sure I have the advantage of my coupons or discounts. If there is a rating you have for Service Providers Jim Milella should have the highest rating! One other thing I love about this Service Department is that I can arrange to get a free loaner car when I book my service in advance. This is a great service! Thank you. More

I have worked with Jim Millela for over 10 years. I find him to be honest, trustworthy and very knowledgeable. He provides great service advice every time I bring my car in. I have recommended Jim to othe him to be honest, trustworthy and very knowledgeable. He provides great service advice every time I bring my car in. I have recommended Jim to other family memebers and they too have been equally impressed with him as I am. More

I am a customer of Dick Ide for more then a decade, have purchased 3 cars there even though I live on the opposite side of town, based on service and customer satisfaction. Had transmission recently replace purchased 3 cars there even though I live on the opposite side of town, based on service and customer satisfaction. Had transmission recently replaced, had issues but Jim worked dilligently to get these resolved. Jim always takes care of me and my cars, which is why I keep coming back! Thanks Jim! More

Jim Millella is a true professional. He is very knowledgeable and always offers honest opinions. He is one of the main reasons I have my service done by Dick Ide Honda. Jim has made me feel very co knowledgeable and always offers honest opinions. He is one of the main reasons I have my service done by Dick Ide Honda. Jim has made me feel very comfortable in each and every situation since I have been dealing with him for the past ten years or more. He is always very descriptive and explains all options in a way I can fully understand. I am very happy with all the work Jim has done with me and consider him a true asset to Dick Ide Honda. More

I have been a Dick Ide Honda customer for 20 years, owning (still) a 1991 Civic Hatchback (now a restored showpiece) and a 2002 Civic Coupe. I now also bring my wife's 2000 Voyager (even though it's n owning (still) a 1991 Civic Hatchback (now a restored showpiece) and a 2002 Civic Coupe. I now also bring my wife's 2000 Voyager (even though it's not a Honda)to Dick Ide for routine maintenance. Over the course of these 20 years, I have predominately dealt with Mark Frey (back when he was a young Service Advisor) and now Jim Milella. Both Mark and Jim have always been honest and straight-forward in discussing any maintenance item on all three vehicles, whether preventative or corrective maintenance. Each has been fair in pricing any service or repair. Mark and Jim have always ensured that a 'loaner' was available and each has diligently kept me informed, by phone, on any maintenance progress. In my youth, I did much of my own car maintenance. Though I may not do that any longer, I still check all work that has been done to be sure it was done to my satisfaction. Don Stigler has performed all preventative and corrective maintenance on all three cars. I have never found a maintenance item incorrectly performed or incomplete. Don does an excellent job. Lastly... My wife was reluctant to bring her Voyager to a Honda dealer. The Voyager is 10 years old and it is starting to act like it's 10 years old. After a few visits to Dick Ide, I think there may be a Dick Ide Odyssey in her future... Many thanks to a great Service Department under the leadership of a great Service Manager, Mark Frey. And... Many thanks to Jim Milella and Don Stigler for always doing a great job. More

I have had a nightmare of an experience with DickIde. I leased a 2011 Honda Accord and the car has been the most unreliable car I have ever owned. The car blew a fuse the first week I had it. The second we leased a 2011 Honda Accord and the car has been the most unreliable car I have ever owned. The car blew a fuse the first week I had it. The second week the car would not start. The battery was than replaced with a brand new one. I went to start the car after leaving work and it was dead again. I had a 2008 Accord that I leased for three years. The new 2011 Accord has already been in the shop more times than the 2008. Not good DickIde. More

In the past I have worked with different agents at Dick Ide Service and have not always been happy with the customer service. But every time I've worked with Jim Milella I have been very pleased. Now I o Ide Service and have not always been happy with the customer service. But every time I've worked with Jim Milella I have been very pleased. Now I only ask for Jim and only wish to work with him. He is very knowledgeable, reasonable and fair. He takes time to explain my car issues with me and works with me on the price - which is extremely important to me. He also always stays in contact with me and returns my calls promptly. He keeps me informed in a very friendly manner. I appreciate the recent experience I had with Jim (between Dec 1-2) and thank him for his service. I have only had my van back for the evening but the slider door and the power steering fix seem to be working great. Julie Renica More