
Ide Honda
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Nick was very personable, knowledgeable, and genuine. More importantly, he was not high pressure, but provided information to help us better understand the vehicle we ultimately ended up purchasing. He More importantly, he was not high pressure, but provided information to help us better understand the vehicle we ultimately ended up purchasing. He was very good a follow up to ensure that everything went well with the financial transactions and also that we were completely satisfied with our vehicle after purchase. We have also been servicing our previous car at the dealership (we had purchased the vehicle in Virginia before moving here). We have been thoroughly impressed with teh service department and it one of teh main reasons we chose to walk in the door to actually purchase a new vehicle. Bottom line - servce sells. More
All of the staff was friendly, informative and helpful. Made buying my new Honda a great experience. Looking forward to seeing them again when I need service. Great organization, good follow-up and terrifi Made buying my new Honda a great experience. Looking forward to seeing them again when I need service. Great organization, good follow-up and terrific people to do business with. Who says good customer service is gone? Well anyway not at Dick Ide! Sincerely, Cheryl Seiler More
Brad was very professional and patient throughout the entire process. He worked tirelessly to match us up with the honda model that best met our needs. I'm a very demanding buyer and Brad spent a lot of entire process. He worked tirelessly to match us up with the honda model that best met our needs. I'm a very demanding buyer and Brad spent a lot of quality time with us. I am very satisfied with our new Honda Accord. More
I have been bringing my Hondas to Dick Ide for over 15 years because I like their Service Department. I started with Mark Frey as a Service Rep and moved to Jim Milella when Mark became Manager. I am ve years because I like their Service Department. I started with Mark Frey as a Service Rep and moved to Jim Milella when Mark became Manager. I am very pleased with the way this Service Department is run and with the way Jim Milella handles my account. I trust him to give me good advice on my cars and to help me keep them in good condition so they last well. My 98 Accord has 150,000 miles and my daughter's 03 Civic has about 70,000 miles. We love both cars, and my next car purchase will be another Accord from Dick Ide especially because I want to stay with this Service Department. I especially like that Jim takes the time to explain my car's repairs to me and gives me the information I need to make any decisions about service. I never feel like I am being over-serviced or patronized, common complaints I hear from other women about their car experiences (not at Dick Ide!). Jim is so friendly and knowledgable and patient, and he always makes sure I have the advantage of my coupons or discounts. If there is a rating you have for Service Providers Jim Milella should have the highest rating! One other thing I love about this Service Department is that I can arrange to get a free loaner car when I book my service in advance. This is a great service! Thank you. More
This is the second Honda I have purchased from Dick Ide and Alex Piterman has helped us both times. We were extremely pleased once again with the experience. Alex was attentive, but not pushy. He answere and Alex Piterman has helped us both times. We were extremely pleased once again with the experience. Alex was attentive, but not pushy. He answered all of our questions and concerns promptly and made the transaction a pleasure. We would recommend both Alex and Dick Ide wholeheartedly. More
I have worked with Jim Millela for over 10 years. I find him to be honest, trustworthy and very knowledgeable. He provides great service advice every time I bring my car in. I have recommended Jim to othe him to be honest, trustworthy and very knowledgeable. He provides great service advice every time I bring my car in. I have recommended Jim to other family memebers and they too have been equally impressed with him as I am. More
I had not purchased a new car since 2002, and have never purchased a new car on my own. So needless to say I was extremely nervous about the whole process. Leigh Quackenbush was not only super nice but h purchased a new car on my own. So needless to say I was extremely nervous about the whole process. Leigh Quackenbush was not only super nice but helped to make my experience as stress free as possible and really shared in my excitement with the purchase of my new vehicle. I LOVE my new CRV and have recommended Dick Ide to many of my friends. Even though I plan on enjoying my vehicle for many years to come, when the time does comes to buy a new vehicle once again I will definetly come back to Dick Ide and will hopefully be able to work with Leigh Quackenbush. More
This was the best car purchasing experience I ever had. I got a Honda 4 wheeldrive Crosstour-simply a great car. Rick Damico, my salesman, was friendly, wonderful to work with and very professional. He liste got a Honda 4 wheeldrive Crosstour-simply a great car. Rick Damico, my salesman, was friendly, wonderful to work with and very professional. He listened to what I needed and was able to put together a deal that made even my husband happy. I was also introduced to the service team and Rick spent plenty of time going over all the features of my car with me. They also sponsor a new car clinic (which I unfortunately missed) to make sure you understand all the neat things your car can do. Additionally, I had some minor body work done on my car for about $90. and when I picked up the car, they had washed it and it was spotless. I spent thosands of dollars on service for my Volvo and Best Volvo never washed my car. This is the perfect dealership for cynics and burn-outs who think no one gives great service anymore.I think that says it all. More
I believe Ken was very thorough in explaining about the car that I leased from him. He gave some good information about the Honda product. I have owned a few other Honda vehicles in the past and have alw car that I leased from him. He gave some good information about the Honda product. I have owned a few other Honda vehicles in the past and have always had great success with them. Ken was very helpful in explaining the leasing forms as well as other financing options that were available to me. More
We had all the information that we needed before going to the dealership to lease a new 2011 Honda Civic. The offer that was presented in both newspaper and website advertising was accurate and upheld at th the dealership to lease a new 2011 Honda Civic. The offer that was presented in both newspaper and website advertising was accurate and upheld at the time of purchase. Ken was very personable and professional throughout the entire process. More