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Ide Honda
Rochester, NY
1,553 Reviews
Ide Honda is a family owned and operated Honda Dealership in Penfield, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in Penfield, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,553 reviews
July 20, 2012
I came in to Dick Ide Honda the other day to look at view vehicles, and I purchased a 2012 Honda CR-V! Everyone was fantastic, from my salesperson Paul to Adam in finance! Everyone was so understanding an vehicles, and I purchased a 2012 Honda CR-V! Everyone was fantastic, from my salesperson Paul to Adam in finance! Everyone was so understanding and so happy that I was getting a new vehicle that I loved! What I find that makes Dick Ide different than other dealerships is that everyone has a smile on their face here. I swear, I walked in and everyone knew I was coming to pick up my new vehicle from the receptionist, to the salespeople, to the managers; they all came up to me and were so happy for me. I was talking to a friend of mine about my new Honda CR-V because she was ready to buy a new car and was actually speaking with another dealership. I told her that she has to come in to Dick Ide Honda, because they will take care of you there. Thanks Cindy More
by cindyloohoo
Employees Worked With
Paul Infantino
July 15, 2012
My 18-year-old daughter damaged her tire and had to bring the car in. She was treated with respect (and warmth), we were given a series of well-described options for replacement, and we had the car fixed du the car in. She was treated with respect (and warmth), we were given a series of well-described options for replacement, and we had the car fixed during our first visit. Linda was a pleasure to work with. Nice job! More
by C Alexander
Employees Worked With
Linda Freeman
July 12, 2012
A few weeks ago I purchased my new 2012 Honda Accord from Dick Ide Honda. I cannot say enough good things about my experience at the dealership. Everyone was extremely friendly and my salesman Alex was very Dick Ide Honda. I cannot say enough good things about my experience at the dealership. Everyone was extremely friendly and my salesman Alex was very informative and professional. Not once did I feel pressured, they made me feel like they really wanted to earn my business and not just get another vehicle off of their lot. I will continue to purchase all of my cars at Dick Ide Honda and will recommend this place to anyone who is looking for a new car. If you want a fair and honest experience then Dick Ide is the place to go. More
by ctf1234
Employees Worked With
Alex Piterman
July 09, 2012
My wife and I picked up our 2012 Honda CR-V this weekend, and we love it! We were very specific as far as the color and features we wanted, and our Saleswoman, Melinda went above and beyond to find it for us and we love it! We were very specific as far as the color and features we wanted, and our Saleswoman, Melinda went above and beyond to find it for us. She was very helpful, professional, and knowledgeable. I have, and will refer my friends and family to Dick Ide Honda as well as my saleswoman, Melinda. Very happy customers, and will be going back for all of our free oil changes in the future. Keep up the good work Dick Ide Honda! More
by john369
July 08, 2012
I picked up my New Accord yesterday from Dick Ide Honda! I love it. The experience was easy. I shopped around... and Dick Ide was by far the best. They weren't pushy, got me all the info I wanted, and wh I love it. The experience was easy. I shopped around... and Dick Ide was by far the best. They weren't pushy, got me all the info I wanted, and when I was ready they sold me the car. I will certainly be going back for service and I will be telling my friends to go to Dick Ide too! More
by kryszi
July 07, 2012
Where to begin.... When I purchased my 2006 Honda Civic, my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was looking for. Adam offered us the only remaining Civic they had. It had navigation that we didn't want but he took it off the price so we bought it. Since that time, I have had a number of horrid encounters with Linda in the service department. She is very rude and unprofessional as soon as you say you don't want the work done that she recommends. She is clearly a sales person at heart and seems that she would be happier on the sales floor then in the service department. Clearly she has no understanding of what Customer Service is. My husband and I are again looking at a new car. My mother-in-law recently purchased a CRV at another dealership so we thought we would look at it. The salesman we encountered was James Brodsky, he was not trained in the same sales school as Adam. My husband & I were very upfront and said we were just looking to get information and possibly test drive the car, but we were not looking to buy for at least a few months. He gave us a brochure and let us take a CVR for a drive. The car it self was nice, but not exactly a front runner. Perhaps my opinion was tainted by the terrible experiences I have had with the service department. When we returned from our test drive, James asked us to sit at his desk to get us a brochure and business card and we were appalled when he came back with his sales manager in tow. We were given the typical dealer sales pitch to get us to buy today. They pushed all the great things about Dick Ide and their great referral program. My response, funny my mother and father just bought a Civic a few months ago from Dick Ide, I never saw my referral bonus for that. He proceeded to assure me that if we bought our new car from Dick Ide, we would receive credit for their patronage. After that I vowed to never again buy a Honda at Dick Ide. Today we brought our car in for service. I sent an email about the dissatisfaction with the service department a few months back and was assured by the service manager that my poor experience was addressed with the staff and they would do what they could to make me a happier customer in the future. This was clearly never done. I again had Linda as my service advisor. She contacted us once the car was looked at giving me a laundry list of things that needed to be replaced/repaired. I listened to her and discussed that list with my husband along with the almost $1000.00 quote she gave me. When i told her we would have only 1 item fixed and get the others addressed elsewhere for a much more reasonable price, she began her sales pitch about the importance of getting the repairs done there with quality Honda parts. My response, if the parts are of such high quality, I would not have to replace my whole exhaust system on a car that was barely 6 years old. In conclusion, I would highly recommend looking elsewhere to purchase or service your vehicle. Clearly Dick Ide does not care about earning your business as they claim in their ads. I apologize for my very long winded statement, but you requested I give as much detail as possible. More
by mlschroeder80
Employees Worked With
Linda Freeman
June 09, 2012
This was my third car purchased in fours years form Dick Ide we were always treated with respect. It has a family feel when you are there.I have never been rushed into making a judgement or felt like I was Ide we were always treated with respect. It has a family feel when you are there.I have never been rushed into making a judgement or felt like I was waisting there time. If you are thinking of buying or leasing a car do your self and favor and check out Dick Ide. My salesman was Paul Infantino he was great to work with. This dealer does make buying a car or in my case a Ridgeline easy.Service department is great they always keep coming out to let you know what is going on with your car so you are not left hanging until your service is done.Dick Ide has made me a customer for life. Thanks for a great experience in buying my Ridgeline Alice DiMarco More
by Alice DiMarco
Employees Worked With
Paul Infantino
May 29, 2012
From the moment Carol and I met Rick Damico at Dick Ide Honda we were convinced that we were getting a salesman who would do whatever it was possible to give us a fair deal on a new Honda Civic. There was Honda we were convinced that we were getting a salesman who would do whatever it was possible to give us a fair deal on a new Honda Civic. There was never a moment when we didn't trust him to do that. We had done our homework and were pretty sure we knew what a fair negotiation window would be and were quite happy when we arrived at a deal that was not only fair but also allowed us to save a few hundred dollars. Ken was equally easy to work with. Both men went about the business in a friendly and even humorous way. We have bought quite a few Civics from Dick Ide and this was as much fun as it gets. Thanks guys! Tom Tuzzeo More
by tomtuzzeo
Employees Worked With
Ken Neufeglise
May 04, 2012
I had my oil changed and tires rotated at another dealer. They commented on how poorly the tires had worn. My Pilot is only 6 months old and has 15k miles. They suggested taking it back to the dealer wher They commented on how poorly the tires had worn. My Pilot is only 6 months old and has 15k miles. They suggested taking it back to the dealer where I bought it - Dick Ide. I've purchased both of my current vehicles from Dick Ide. One Accord and one Pilot. I got a run-around from the service department. First, they suggested that they couldn't help me because I had my vehicle serviced away from their dealership. Then, I got the "it looks fine to us" story - It's just normal wear and tear. It is only 6 months old. So, I called the manufatcturer. They believe it is an issue. They said they would call Dick Ide for me and set up another appointment - probably within 24 to 48 hrs. After one week, still waiting for a call back from Dick Ide. After purchasing two new vehicles there. Thanks a lot. More
by sdeverell
Employees Worked With
Don't remember
April 20, 2012
From the time I walked in and was greeted by Brad,I was From the time I walked in and was greeted by Brad,I was impressed by the friendliness and professionalism of the staff at Dick Ide. The whole From the time I walked in and was greeted by Brad,I was impressed by the friendliness and professionalism of the staff at Dick Ide. The whole process of purchasing my new Honda CRV went smooth and without any pressure.I picked up the vehicle in two days and Brad explained to me how everything worked before I left. He even set up the bluetooth for me. It's been many years since I purchased a new car and I would highly recommend this dealer to all my friends. More
by Haggs27
Employees Worked With
