Infiniti of the Palm Beaches - Service Center

All well but one thing I usually get my car serviced at that particular dealership but this time I had a different experience. Every accommodation was up to par except for t I usually get my car serviced at that particular dealership but this time I had a different experience. Every accommodation was up to par except for the fact that I have to drive back to the dealership to have my warning messages for maintenance reset, not particularly happy about that. More

99% Satisfication I bought my car at Palm Beach Infiniti and had an excellent experience. My service history has been excellent. I have worked with Nick S. whenever t I bought my car at Palm Beach Infiniti and had an excellent experience. My service history has been excellent. I have worked with Nick S. whenever the car is in need of service. He is excellent. His customer service is exceptional. He goes above and beyond keeping me informed, having the car completed on time, inspecting and reviewing the service with me, and following up with me days later to confirm everything is still OK. This service included a challenge with the Transmission which was completed over two days. Nick kept me informed calling me concerning the issue and the correction. He is the guy I will wait to talk to and handle my wife's car when it needs a service or has a problem. Nick was out the day I picked it up. I was able to compare how good I have it with Nick. Nick told me over the phone to see his partner Chris N. and he would take care of it. WHen I knocked on Chris's door and entered, his face and demeanor said I was bothering him. I explained to him the situation and Nick had asked me to see him. He got up and walked out without saying anything. I didn't want to stay in his office so I went out to overhang to wait for him. He got back in 3 minutes and pointed to Okeechobee Blvd and said, You car is ready, it s over there. I couldnt see it and when I looked at him and said I dont see it, He said Its there pointing again. He shoved the service sheet into my hand and walked away. Forget about asking questions or explaining what happened at the service. When I found the car, It had all the plastic and paper in the car to protect during the service still in the car. I sat and reviewed the Service sheet. I thought it would be a waste to ask Chris so I decided that I should call Nick the following day. I dont write reviews. In this case I was sshown how excellent the service I get from Nick and what lousy service is from Chris. I m going to buy my next car from Palm Beach Infiniti due to the sales team for my wife's present car and continual discussions with Nick during my Service appointments. I will continually work with Nick since I know what excellent is from Him. More

Lost Key and oil change and service Your service writer Danny was teriffic. My wife lost a key under the passanger seat and to make sure the key was in the car ,he started the car withou Your service writer Danny was teriffic. My wife lost a key under the passanger seat and to make sure the key was in the car ,he started the car without the other key . He than knew the key was hidden somewhere in the car. He and another employee ,don't remember his name found the hidden key under the floor rug. He saved us from having to purchase another key for the cost of $400 plus ,both of these gentlemen are an asset to Infiniti of Palm Beach ., please acknowledge them as employees of the month Sincerely S. .Arky More

Great Experience I have owned an Infinity for about 8 years. I can't even tell you how many service reps that I have had. Anyway the one that I have now is Danny Solor I have owned an Infinity for about 8 years. I can't even tell you how many service reps that I have had. Anyway the one that I have now is Danny Solorzano. He is the best ,he goes above and beyond to take care of me. He makes it a very pleasant experience. More

Best Customer Service from Danny Being frank.... Danny Solorzano is the only reason I come back to the dealership! He is curtious, extremely knowledgable and genuine. His professional Being frank.... Danny Solorzano is the only reason I come back to the dealership! He is curtious, extremely knowledgable and genuine. His professionalism and ability to be flexible to accomodate my schedule is unsupassed in another higher end dealership I have visited over the years. More

Awesome Danny always makes sure the car is ready and done when promised,keeps you updated on the progress so that there are no surprises when picking up Danny always makes sure the car is ready and done when promised,keeps you updated on the progress so that there are no surprises when picking up More

Service Excellent service. Danny explained the problem and what was needed to fix it very well. I will recommend and come again. Very professional, courteous, Excellent service. Danny explained the problem and what was needed to fix it very well. I will recommend and come again. Very professional, courteous, and caring. More

excellent car service very satisfactory. only minor complaint is that the pasted label of next visit date is illegible. didn't notice until after i pulled away. Danny very satisfactory. only minor complaint is that the pasted label of next visit date is illegible. didn't notice until after i pulled away. Danny is an excellent service provider I appreciate washing of the vehicle More

Palm Beach Infiniti It is always a great experience and pleasure to work with Bill Di Edwardo when I bring in my vehicle for service. If I request a loaner Bill will it It is always a great experience and pleasure to work with Bill Di Edwardo when I bring in my vehicle for service. If I request a loaner Bill will it ready to go when I arrive so there no long wait. Thanks Palm Beach Infiniti and I will continue to bring my business back yo you! More

Truly exceptional all around sevice I totally recommend , I encountered the most friendly,helpful and knowlegable personnel. Danny was beyond understanding of my situation. Truly exce I totally recommend , I encountered the most friendly,helpful and knowlegable personnel. Danny was beyond understanding of my situation. Truly exceptional service!! I will definitely return!! More