Infiniti of the Palm Beaches - Service Center

very good!! Very professional and very well organized staff. Ray explained every question I asked and he was very knowledgeable and very helpful. I was able to us Very professional and very well organized staff. Ray explained every question I asked and he was very knowledgeable and very helpful. I was able to use some of my coupons too that I received by email. More

Service Bill Di Edwardo is the reason I return for service. Bill is a true professional, very knowledgeable of maintenance issues on my Infinity. I will r Bill Di Edwardo is the reason I return for service. Bill is a true professional, very knowledgeable of maintenance issues on my Infinity. I will remain a loyal Infinity customer because of the quality of service I have received over the years. More

The Meaning of Exceptional Service It was time for service on my new Q70L Infinity and I made my appointment two weeks in advance.Due to hurricane Matthew closing, service was a challen It was time for service on my new Q70L Infinity and I made my appointment two weeks in advance.Due to hurricane Matthew closing, service was a challenge. Danny Solorzano, our Service Consultant, ignored his lunch hour to assist; had the car ready in exactly the time promised; went beyond the call of duty to reprogram my garage door electronics; gave me valuable information on changes coming to the car's wireless communication system; and explained clearly all the service performed. Mr. Solorzano won the National Infinity Service Consultant award twice because he personifies the Schumacher service commitment to excellence. I have had luxury vehicles most of my life and some brands were a dud on service. We are a two Infinity couple now close to riding into the sunset--grateful to Mr. Solorzano and all who make Infinity of the Palm Beaches exceptional. Dr. Stoppe More

Tamiko Reed I have been in and out of car dealerships all of my life, which is not a very short time. I purchased a used Infiniti at a Toyota dealership that was I have been in and out of car dealerships all of my life, which is not a very short time. I purchased a used Infiniti at a Toyota dealership that was still under warranty. I had a small issue so I visited Schumacher Infiniti. There I was greeted by Tamiko Reed, a very pleasant young lady, who inquired if she could help. As I was just looking for info re: a part, she did her best and then sent me to parts, who in turn sent me to the body shop, where my question was answered and determined I had a warranty issue. I returned to service where I was greeted by Tamiko Reed again. Tamiko worked extremely hard on my behalf to solve my problem immediately. Although she was not successful as the part was on backorder, the service that she gave me was extraordinary. The part is now on order. Thank you Tamiko Reed. More

Great professional and friendly service Quality dealership in all areas. Both purchased and serviced the car here. Quick and efficient and fair. Highly recommend. Leased a 2015 Q50S. Quality dealership in all areas. Both purchased and serviced the car here. Quick and efficient and fair. Highly recommend. Leased a 2015 Q50S. Thank you!! More

Recall of M35 Everything went fine with the recall work done . I was treated 100% and will have all my service donethere. Bill was top notch and very help full Everything went fine with the recall work done . I was treated 100% and will have all my service donethere. Bill was top notch and very help full More

Good communication Friendly service, good communication and follow through. Experience with enterprise loaner car was not great because it took a long time for both pick Friendly service, good communication and follow through. Experience with enterprise loaner car was not great because it took a long time for both pickup and drop off. More

Great Service Advisor Bill is the best service adviser I have ever used. He is very professional and is always concerned that you maintain your car for best performance and Bill is the best service adviser I have ever used. He is very professional and is always concerned that you maintain your car for best performance and safety. More

Extraordinary Service My Infiniti of the Palm Beaches service adviser, Bill Di Edwardo, delivers truly outstanding service. A former master mechanic, Bill knows his stuff a My Infiniti of the Palm Beaches service adviser, Bill Di Edwardo, delivers truly outstanding service. A former master mechanic, Bill knows his stuff and obviously genuinely cares about his customers. Bill is by far, the best service adviser I've had in 45 years of driving. More

My vehicle was damaged during the service I highly recommend avoiding Infiniti of Palm Beaches Service department. When I got my car back from service, which took nearly 4 hours, I noticed scu I highly recommend avoiding Infiniti of Palm Beaches Service department. When I got my car back from service, which took nearly 4 hours, I noticed scuff marks on passenger side front and rear rims and an inch size dent in the rear bumper. My car was in showroom condition prior to the service. After 2 hours of additional waiting, one of the technicians at Infiniti of Palm Beaches was honest enough to admit, that he hit the curb on passenger side. Infiniti of Palm Beaches only agreed to pay for rear rim repairs. Regarding front rim, Service Advisor Danny Solorzano analyzed pictures he took prior to the service of my car and because there was a light reflection from the rim somehow similar to the damage, the front rim repair was denied. Although I don’t think the scuff marks were there before the service, I paid myself for the front rim repairs. On top of that my rear bumper dent repair was denied, even though the pictures Danny took prior to the service of my car don’t show any pre-existing dents. Even Danny initially agreed to fix my rear bumper dent, but then after speaking with Service Manager Robert Scheiner, I was told that this needs to be analyzed further and it was denied later on. Service Manager Robert Scheiner sent me an email that because I signed authorization of work document, Infiniti of Palm Beaches will not be participating in any expenses related to the damage of my vehicle. This is the worst service experience I have ever had. They treat customer as liars and with no respect. It is definitely not the ‘Schumacher family’. I will have to go to court to recover my loss. More