Infiniti of the Palm Beaches - Service Center
West Palm Beach, FL
513 Reviews of Infiniti of the Palm Beaches - Service Center
Ray Graham - Service Manager Extraordinaire There is no one better than Ray Graham for top quality service. I have had 3 different Infiniti's over the last several years, and each one has been There is no one better than Ray Graham for top quality service. I have had 3 different Infiniti's over the last several years, and each one has been kept in top notch shape due in large part to Ray's commitment to complete, comprehensive, professional, courteous service. From the first moment my service appointment is made until the last moment that Ray's thank-you note is left on my dash - he anticipates every need, inspects what he expects and delivers exceptional results. Kudos Ray - you ARE the BEST of the BEST! More
Professional Service Everytime I go in for an oil change or any type of service I am in & out as promised! I am kept informed of any and everything that is going on with Everytime I go in for an oil change or any type of service I am in & out as promised! I am kept informed of any and everything that is going on with my Q50. I recommend taking your vehicle to Schumacher in West Palm Beach. It's not only a professional atmosphere it's also clean & spacious. I absolutely love it! Although Chris Tyson was being verbally assaulted by some woman, he maintained his professionalism. More
Great customer service Chris Tyson is the best very honest friendly and professional i appreciate that be a woman only come there because of Chris thank you very much Chris Tyson is the best very honest friendly and professional i appreciate that be a woman only come there because of Chris thank you very much More
AMAZING - Customer Service This was my first visit to the service department. I was assigned to Carrie, she was fantastic! Professional, knowledgeable, her communication while This was my first visit to the service department. I was assigned to Carrie, she was fantastic! Professional, knowledgeable, her communication while my vehicle was being inspected was top notch. You can tell she truly cares. I had to take a shuttle to my office, they were quick and friendly. The work performed was done quickly. The service department is top notch. Ask for Carrie when you make an appointment, you won't be disappointed! She rocks! More
Awful service I had really bad experience with their service. The technician guy told me that I have to replace the active cruise control sonar for 3000$ to fix par I had really bad experience with their service. The technician guy told me that I have to replace the active cruise control sonar for 3000$ to fix parking cameras. Me: "Okay, but what if it would not help to fix the issue with cameras". Him: "Then we replace something else." I would strongly recommend Infiniti to replace this guy instead of my sonar and refund me $350. BTW Danny was really nice, he is a great service manager and this review is not about him! More
First time experience; all great!! I come from up North where I bought my Infiniti and have it serviced. Now I'm "snowbirding down in Palm Beach so I needed a dealership which could se I come from up North where I bought my Infiniti and have it serviced. Now I'm "snowbirding down in Palm Beach so I needed a dealership which could service my car here. INFINITI of the Palm Beaches was the obvious choice, so hoping for the best that's where I went. I was not disappointed. Had a great service consultant (Justin) who discussed alternatives, made suggestions, offered advice, and most importantly listened to me. In general it was a pleasure to do business with him, and he is now "my guy" for any future work I need on my M37x.. More
Danny in Service is always on top of his game. This is my second owned Infinity and I think I’ll probably stick with Infiniity for 2 reasons. One-Love the cars reliability and comfort and Two-the This is my second owned Infinity and I think I’ll probably stick with Infiniity for 2 reasons. One-Love the cars reliability and comfort and Two-the service dept is top notch. Service Advisor Daddy is extremely knowledgeable and valuable resource. More
Never Disappointed I have been a customer of INFINITI of the Palm Beaches for over 15 years. Their service department is the best I have ever encountered at a dealershi I have been a customer of INFINITI of the Palm Beaches for over 15 years. Their service department is the best I have ever encountered at a dealership. They say what they will do, then they do what they say. There are no surprises when I pick up my car. Chris Tyson is my service advisor. He has never steered me wrong. More
Very modern clean facilities. Scheduled on time Carrie was a pleasant and very helpful,and I’ll do it again. Great waiting room nice amenities. My schedule time was for 9:30 AM, Scheduled on time Carrie was a pleasant and very helpful,and I’ll do it again. Great waiting room nice amenities. My schedule time was for 9:30 AM, hour and 15 minutes later they were done. More
Service Department Ray in the service department is wonderful to work with, prompt and reliable. He always keeps me informed about any necessary maintenance. Repairs ar Ray in the service department is wonderful to work with, prompt and reliable. He always keeps me informed about any necessary maintenance. Repairs are done quickly More