Infiniti of the Palm Beaches - Service Center

Great service Raymond graham Was very professional. I took my vehicle with a problem and Raymond gave me a loner and in two days had my car back. And is working gre Raymond graham Was very professional. I took my vehicle with a problem and Raymond gave me a loner and in two days had my car back. And is working great More

Gas door problem Took car in and was given nice loaner car.Car was ready the next day.Gotta take my hat off to Car came back clean.Really good experience. Took car in and was given nice loaner car.Car was ready the next day.Gotta take my hat off to Car came back clean.Really good experience. More

Simple and profesional. They do an excellent job of scheduling the maintenance work for my wife’s Q 50. It doesn’t matter if I schedule online or call on the phone. They alwa They do an excellent job of scheduling the maintenance work for my wife’s Q 50. It doesn’t matter if I schedule online or call on the phone. They always have a loaner car available should I need it. This time I came in for an oil change and a new battery. It took just over an hour so I was able to make some calls and do a little research from the customer service waiting area. Carrie McCarty was profesional and knowledgeable. More

Excellent Service Raymond was very kind, knowledgeable, and professional- He kept me informed of my vehicle status- and took care of any concerns I had- Its very hard Raymond was very kind, knowledgeable, and professional- He kept me informed of my vehicle status- and took care of any concerns I had- Its very hard to come across excellent customer service these days and Raymond surpassed my expectations. Highly recommended! More

Carrie McCarty, Service Advisor, is AMAZING Carrie is an absolute GEM. I bought my 2013 G37 new from this dealership several years ago and Carrie has been my service advisor since she began with Carrie is an absolute GEM. I bought my 2013 G37 new from this dealership several years ago and Carrie has been my service advisor since she began with Infiniti. She is so good that I will schedule my services around her schedule (which is available online on the very user-friendly service scheduler). From the get-go, Carrie has been friendly, courteous, clear and transparent, no-BS, professional, warm, delightful, and CHARMING. I honestly never knew dealing with car service could be such an amazing experience. My car is now approaching 100K miles and runs beautifully. I'm a single mom on a budget, and Carrie always prioritizes what needs to be done to my car and helps me make smart decisions about keeping my vehicle running well as long as possible. Sometimes all I need is all oil-change. Other times, there is a laundry list, but I always feel Carrie guides me honestly about what is essential and what can wait until a future date, if necessary. Carrie made sure I knew about the "buy 3 get 1 free" tire specials each time so that I could plan buying new tires strategically. She arranged for me to have a beautiful loaner vehicle each time I requested one when my vehicle needed to be in the shop for any length of time. She keeps me informed through text and calls and I've never felt "out of sight, out of mind". I've never felt rushed or hurried and she always takes the time to chat and share a laugh. She is truly Infiniti of the Palm Beaches most valuable asset. There have been times over the lifetime of my car when I have briefly considered going to a mechanic who is closer and perhaps more inexpensive. I always dismiss this thought when I consider my experience with Carrie's excellent care and the shape my car is still in after being serviced exclusively by Infiniti for all 100K miles. When buying a new battery a few months ago, I priced purchasing a new battery myself from an autoparts store. The price was very comparable to what Infiniti charged me for a new battery and installation. Carrie has always been cognizant of budget and applies coupons diligently when they are available and also informed me about my customer loyalty points, which add up quickly! Please go and see this wonderful individual. She is simple amazing and you will be in the best, most capable hands. More

GREAT SERVICE MY AIR CONDITIONER WAS NOT WORKING PROPERLY, RAY, MY SERVICE REP TOOK ME ON TIME, HAD A LOANER READY FOR ME . MY CAR WAS REPAIRED ON TIME AND TO MY AIR CONDITIONER WAS NOT WORKING PROPERLY, RAY, MY SERVICE REP TOOK ME ON TIME, HAD A LOANER READY FOR ME . MY CAR WAS REPAIRED ON TIME AND TO MY SATISFACTION . GREAT SERVICE More

Raymond gave me prompt attention and got my car serviced Oustanding service, was prompt in greeting me and took care of my needs immediately, has always been an awesome experience with him,as far as Im conc Oustanding service, was prompt in greeting me and took care of my needs immediately, has always been an awesome experience with him,as far as Im concerened hes the best you have and it wasnt any problem to get my car serviced More

Infiniti service Danny has been my service manager for about 6 years now(2 vehicles). He is always very helpful and accommodating. He is Knowledgeable about my vehicle Danny has been my service manager for about 6 years now(2 vehicles). He is always very helpful and accommodating. He is Knowledgeable about my vehicle and takes his time in explaining the services performed. My vehicle is always ready at or before the time he quotes me. I would recommend Danny highly. More

Service is amazing Danny Solozano the service consultant really takes great care of servicing my car and properly sets my expectations. He is thorough and really stands Danny Solozano the service consultant really takes great care of servicing my car and properly sets my expectations. He is thorough and really stands out from other consultants. He explains what I need and don't need along with probably future maintenance. My car always comes out perfectly humming! He really takes great pride in providing excellent service! More

Greatest Service Dept in FL! I've always had great service at Schumacher, they work around my schedule, they always give me a beautiful loaner. And my car always looks great when I've always had great service at Schumacher, they work around my schedule, they always give me a beautiful loaner. And my car always looks great when I pick it up. Danny Solozano is a great asset to your department, and I always look forward to working with him. The new Lounge is beautiful, I almost wish I could wait for my car one day. More