Infiniti of the Palm Beaches - Service Center

He is the. BEST!! Honest. I will not go back to Stuart location. He is an ASSET TO YOUR COMPANY!! BEST!! Honest. I will not go back to Stuart location. He is an ASSET TO YOUR COMPANY!! More

Danny at Infinity of the Palm Beaches has truly set the standard for what a great advisor should be! I couldn’t ask for a more trustworthy guide for my Q50. He is always thorough in explaining the work nee standard for what a great advisor should be! I couldn’t ask for a more trustworthy guide for my Q50. He is always thorough in explaining the work needed and takes the time to answer every question, making sure I feel confident and well taken care of. He’s honest, professional, patient, and has a way of making every experience stress-free and enjoyable. As a woman who values expertise and honesty, I couldn’t ask for a more trustworthy guide for my Q50! I trust him completely with my car, and I can confidently say he’s the best advisor in town. Thank you, Danny, for always going above and beyond! More

Best service ever from Danny Solorzano! I came in with a complicated issue on my older G37 & he stayed on it to perfection! The communication was outstanding, keeping me 100% advised. His I came in with a complicated issue on my older G37 & he stayed on it to perfection! The communication was outstanding, keeping me 100% advised. His willingness to answer all of my questions, explain everything so that I understood, was above and beyond what I’ve ever had anywhere else! So thankful to Danny to have my G37 like new again! New to the area, and so glad that I found him at Schumacher!! More

I would purchase a car from Eric Rafter any day! He made what can be a stressful experience fun informative and an absolute pleasure! This will be my 4th Infiniti and although I love being a part of He made what can be a stressful experience fun informative and an absolute pleasure! This will be my 4th Infiniti and although I love being a part of this family, it was Eric who was the cherry on top of me staying! I’m so grateful for his compassion, attention to detail and really getting to know my wants and needs, and kindness. He thoroughly helped me transfer items from my old car and double triple checked it finding a very important item I hold dear and reached out immediately. Thank you Eric for all that you do! You bring light into every room you walk in to and I’m grateful to have done business with you! More

Great experience with Infiniti of the Palm Beaches! Service Advisor Brian was amazing and great to work with. He even went above and beyond to assist with removing some inside stains. He made the expe Service Advisor Brian was amazing and great to work with. He even went above and beyond to assist with removing some inside stains. He made the experience quick and efficient! More

Consistently a positive and professional experience with the Schumacher team. While I do like to stay informed on the condition of my car and preventative maintenance needed this last visit it was a bit ex the Schumacher team. While I do like to stay informed on the condition of my car and preventative maintenance needed this last visit it was a bit extra on the list of things the advisor suggested I should do in addition to the work I had done. I opted to wait and get another opinion. More

Danny was wonderful to work with when I had a major repair that was needed. He kept me informed on the progress and did everything he could to ensure my satisfaction. I could not be more happy with my repair that was needed. He kept me informed on the progress and did everything he could to ensure my satisfaction. I could not be more happy with my experience with Danny. Would recommend him to anyone. More

Danny in service has been the best & has continued to provided excellent service! Thank you! provided excellent service! Thank you! More

I have been a loyal customer for 20 years. The reason is simple. They have ALWAYS treated me well, When they gave me a price of my service it was always fair and honest. The promised time The reason is simple. They have ALWAYS treated me well, When they gave me a price of my service it was always fair and honest. The promised time for the completion of the work was accurate. My car was returned cleaner than when I dropped it off. More

The Worst Experience with the Service Department. Avoid at All Costs! I recently had a nightmare experience with the service department while replacing tires on my Infiniti Q60RS. I specifically r Avoid at All Costs! I recently had a nightmare experience with the service department while replacing tires on my Infiniti Q60RS. I specifically requested tires with a manufacturing date of 2024 or at most late 2023. Instead, they installed old stock tires from mid-2022 meaning that the tires are already 2 years old while their lifespan (keeping proper traction) is only 4 years. The service advisor (and assistant manager) Anthony, was not only extremely rude but also blatantly dishonest. He had the nerve to tell me it was acceptable to install two-year-old tires on my car, claiming that new Infiniti cars often come with old tires from the factory. Seriously? Infiniti Consumer Affairs assured me that this was a lie as one would expect. Anthony gave me two ridiculous options: take the car with the old tires or leave it with them without any guarantee they'd get the correct tires. To top it off, they didn’t offer a loaner car until Infiniti Consumer Affairs forced their hand. Anthony’s condescending and unapologetic attitude was infuriating. He treated both me and the Consumer Affairs rep like we were beneath him. Like he doesn’t give a xxxx! To add insult to injury, they poorly installed the old tires, and one of them went flat before I even got home. I reached out to their COO, but unsurprisingly, nothing came of it. I expected top-notch service from an official Infiniti dealership, but what I got was worse than what you'd find at a shady discount tire outlet. Anthony acted more like a sleazy vendor at a bazaar than a professional service advisor. If you value your time, money, and sanity, stay far away from this dealership. I ended up buying brand new tires from another dealership at a better price. So, good luck trying to sell your old stock tires at full price. More