INFINITI of the Palm Beaches

The Meaning of Exceptional Service It was time for service on my new Q70L Infinity and I made my appointment two weeks in advance.Due to hurricane Matthew closing, service was a challen It was time for service on my new Q70L Infinity and I made my appointment two weeks in advance.Due to hurricane Matthew closing, service was a challenge. Danny Solorzano, our Service Consultant, ignored his lunch hour to assist; had the car ready in exactly the time promised; went beyond the call of duty to reprogram my garage door electronics; gave me valuable information on changes coming to the car's wireless communication system; and explained clearly all the service performed. Mr. Solorzano won the National Infinity Service Consultant award twice because he personifies the Schumacher service commitment to excellence. I have had luxury vehicles most of my life and some brands were a dud on service. We are a two Infinity couple now close to riding into the sunset--grateful to Mr. Solorzano and all who make Infinity of the Palm Beaches exceptional. Dr. Stoppe More

Tamiko Reed I have been in and out of car dealerships all of my life, which is not a very short time. I purchased a used Infiniti at a Toyota dealership that was I have been in and out of car dealerships all of my life, which is not a very short time. I purchased a used Infiniti at a Toyota dealership that was still under warranty. I had a small issue so I visited Schumacher Infiniti. There I was greeted by Tamiko Reed, a very pleasant young lady, who inquired if she could help. As I was just looking for info re: a part, she did her best and then sent me to parts, who in turn sent me to the body shop, where my question was answered and determined I had a warranty issue. I returned to service where I was greeted by Tamiko Reed again. Tamiko worked extremely hard on my behalf to solve my problem immediately. Although she was not successful as the part was on backorder, the service that she gave me was extraordinary. The part is now on order. Thank you Tamiko Reed. More

KNOCKED THE SOCKS (PANTS) OFF ME! :) My husband and I walked into the dealership just "to check out" the Infiniti Q60 that my husband has been researching and dreaming about for the last My husband and I walked into the dealership just "to check out" the Infiniti Q60 that my husband has been researching and dreaming about for the last 5 months. Chris was assigned to be our Client Advisor. Chris is a very young man with high expectations for his future. He is well versed and full of knowledge of the auto industry, well mannered and resourceful. He listened carefully of what we wanted and not needed out of a car. Chris showed us all the vehicles that were available and pointed out the positives and negatives of the vehicles. He took us on a test drive. Although Chris is a young man, he drove very carefully with us. He made sure we all had our seatbelts on. He showed us how the vehicle maneuvered in different roads. Next, we went back to the office and discussed price. We traded in our car and we got a reasonable price for the trade in. We haggled a little bit on the price of the Infiniti and the trade. Chris came back from the manager's office and he gave us the lowest possible price that he could give us. He walked the extra mile for us to conclude the deal. We were happy with Chris with how he sold the car without giving us pressure. We concluded that it was a very fair price for the car and the trade in. We concluded the deal on the same day and drove away with the car. HE REALLY KNOCKED OUR PANTS AND SOCKS OFF! We were happy with the deal, especially when we said to ourselves before entering the dealership that we were just looking and pricing an Infiniti. He made my husband's dream come true. Chris Bennet has set high goals for his future that we are sure he will accomplish. YOURS TRULY, Nellie and Henry Brand More

Great professional and friendly service Quality dealership in all areas. Both purchased and serviced the car here. Quick and efficient and fair. Highly recommend. Leased a 2015 Q50S. Quality dealership in all areas. Both purchased and serviced the car here. Quick and efficient and fair. Highly recommend. Leased a 2015 Q50S. Thank you!! More

amazing experience I have lived in Florida since 1992ND have purchASED or leased 12 vehicles, never have I had a better experience than my lease of a Q60 last week, my s I have lived in Florida since 1992ND have purchASED or leased 12 vehicles, never have I had a better experience than my lease of a Q60 last week, my salesman Chris went to xxxx and high warter, bringing the car to my home for a test drive even though I had not made any commitments of leasing or buying a car, he came to my home at 9 pm and demonstrated the car and explained all the benefits and features this car has and as I had checked with another infiniti dealer, whose service was terrible as they did not seem to be interested in making a deal, I have to give this young man the highest mark possible for the ease of getting this deal done. more car salesman should be like him and his eagerness to please the prospective client, a thumbs up for this young salesman and I know he will be very successful in his career whereever he goes but I think Schumacher is very lucky to have a person like him working there, and he can certainly tell or show some salespeople how to deal with prospective clients jphannes C. demooy 5671 927-7773 178305-4 boca club blvd boca raton fl 33487 More

Recall of M35 Everything went fine with the recall work done . I was treated 100% and will have all my service donethere. Bill was top notch and very help full Everything went fine with the recall work done . I was treated 100% and will have all my service donethere. Bill was top notch and very help full More

My Mom's Amazing Experience My mom, who by the way is 76 years old, told me she was planning to get an oil change tomorrow on her Mercedes. Great, who would have thought it but w My mom, who by the way is 76 years old, told me she was planning to get an oil change tomorrow on her Mercedes. Great, who would have thought it but when I called mom on My way home from work that she told me she's working on purchasing a Q50 and was raving more about how her salesman Chris Bennett treated her then about her new car! It was later in the day and she needed to rest and her dog that she brought with her was hungry and needed to be walked. Chris even took the time to take all paperwork to my mom's house and do the delivery at her house. I couldn't believe his service... Not like other car salesmen. Needless to say, Chris even set up an appointment to stop back by her house on Sunday morning to go over all features that she had questions on. I had the opportunity to see moms car. Stunning. Over the last few days mom was unsure of some of the features and Chris was in constant contact. Thank you for your service and for making my mom and I comfortable with the purchase. More

Good communication Friendly service, good communication and follow through. Experience with enterprise loaner car was not great because it took a long time for both pick Friendly service, good communication and follow through. Experience with enterprise loaner car was not great because it took a long time for both pickup and drop off. More

Could not have been a better experience, I never expected to actually buy a car when I walked in the showroom, was just looking, thankfully Chris Bennett walked over & suggested taking a ri I never expected to actually buy a car when I walked in the showroom, was just looking, thankfully Chris Bennett walked over & suggested taking a ride so I could see what Infiniti had to offer. That was after talking about all the great features the car had, after my test drive I was sold. His patience & understanding working with me went above & beyond any other salesperson ever had.with me When he delivered the car. He spent such a long time explaining to make sure that I woul be able to navigate By myself.I truly feel greatful to have met him, the dealership is very lucky to have him, I love my car just as he Said I would. More

Chris Bennett made miracles happen Chris helped me tremendously in finding the right vehicle for my family. He is the most honest and professional salesperson I have dealt with. Would Chris helped me tremendously in finding the right vehicle for my family. He is the most honest and professional salesperson I have dealt with. Would recommend him to anyone reading this review. THANKS CHRIS! More