INFINITI of the Palm Beaches

Excellent Service Raymond was very kind, knowledgeable, and professional- He kept me informed of my vehicle status- and took care of any concerns I had- Its very hard Raymond was very kind, knowledgeable, and professional- He kept me informed of my vehicle status- and took care of any concerns I had- Its very hard to come across excellent customer service these days and Raymond surpassed my expectations. Highly recommended! More

Carrie McCarty, Service Advisor, is AMAZING Carrie is an absolute GEM. I bought my 2013 G37 new from this dealership several years ago and Carrie has been my service advisor since she began with Carrie is an absolute GEM. I bought my 2013 G37 new from this dealership several years ago and Carrie has been my service advisor since she began with Infiniti. She is so good that I will schedule my services around her schedule (which is available online on the very user-friendly service scheduler). From the get-go, Carrie has been friendly, courteous, clear and transparent, no-BS, professional, warm, delightful, and CHARMING. I honestly never knew dealing with car service could be such an amazing experience. My car is now approaching 100K miles and runs beautifully. I'm a single mom on a budget, and Carrie always prioritizes what needs to be done to my car and helps me make smart decisions about keeping my vehicle running well as long as possible. Sometimes all I need is all oil-change. Other times, there is a laundry list, but I always feel Carrie guides me honestly about what is essential and what can wait until a future date, if necessary. Carrie made sure I knew about the "buy 3 get 1 free" tire specials each time so that I could plan buying new tires strategically. She arranged for me to have a beautiful loaner vehicle each time I requested one when my vehicle needed to be in the shop for any length of time. She keeps me informed through text and calls and I've never felt "out of sight, out of mind". I've never felt rushed or hurried and she always takes the time to chat and share a laugh. She is truly Infiniti of the Palm Beaches most valuable asset. There have been times over the lifetime of my car when I have briefly considered going to a mechanic who is closer and perhaps more inexpensive. I always dismiss this thought when I consider my experience with Carrie's excellent care and the shape my car is still in after being serviced exclusively by Infiniti for all 100K miles. When buying a new battery a few months ago, I priced purchasing a new battery myself from an autoparts store. The price was very comparable to what Infiniti charged me for a new battery and installation. Carrie has always been cognizant of budget and applies coupons diligently when they are available and also informed me about my customer loyalty points, which add up quickly! Please go and see this wonderful individual. She is simple amazing and you will be in the best, most capable hands. More

Excellent Customer Service I purchased a Q50 from Ira Kaskel at Infiniti of the Palm Beaches. It was the best dealership customer service I have ever had. His technical train I purchased a Q50 from Ira Kaskel at Infiniti of the Palm Beaches. It was the best dealership customer service I have ever had. His technical training on my vehicle was outstanding. Sheila Cedeno and Terry Wong made the contract/financial process an enjoyable experience. The entire staff was friendly and the dealership environment was professional. I love my new Infiniti! More

Very professional! The team at this dealership are wonderful! Everything from choosing the vehicle I wanted to working out the financial part of it was great! Easy to w The team at this dealership are wonderful! Everything from choosing the vehicle I wanted to working out the financial part of it was great! Easy to work with. Honest salesman. Would always go back! More

GREAT SERVICE MY AIR CONDITIONER WAS NOT WORKING PROPERLY, RAY, MY SERVICE REP TOOK ME ON TIME, HAD A LOANER READY FOR ME . MY CAR WAS REPAIRED ON TIME AND TO MY AIR CONDITIONER WAS NOT WORKING PROPERLY, RAY, MY SERVICE REP TOOK ME ON TIME, HAD A LOANER READY FOR ME . MY CAR WAS REPAIRED ON TIME AND TO MY SATISFACTION . GREAT SERVICE More

Great experience JP, Chris B, and Paul made this a very easy transaction. I spent zero time in the dealership and the deal was done in 40 minutes. I will definitel JP, Chris B, and Paul made this a very easy transaction. I spent zero time in the dealership and the deal was done in 40 minutes. I will definitely work with them again. I More

new car purchase The salesman Chris Bennett was excellent, he handles himself very professionally. I would highly recommend him to my friends and family. Unfortuna The salesman Chris Bennett was excellent, he handles himself very professionally. I would highly recommend him to my friends and family. Unfortunately Paul Stern in the finance department was not very honest with me. After I made the deal with Chris and agreed to everything Paul tried to invoice me for an additional $415.00, of items which were already included in the sales price. I found this to be very untrustworthy and almost walk out without buying the car. Otherwise I had a good experience with everyone else at the dealership. More

No pressure! Lots of information! We were Infiniti customers many years ago and weren't sure about our next car purchase. With the help of Chris Bennett, sales consultant, we decided We were Infiniti customers many years ago and weren't sure about our next car purchase. With the help of Chris Bennett, sales consultant, we decided to buy a Q50. His professional approach to car sales as well as that of the other staff with whom we had contact, resulted in a stress free experience. Thank you to Schumacher. It is not a surprise that Chris Bennett has been recognized by Schumacher as often as he has. Young, knowledgeable and talented! More

worst customer service ever.. Raisa was great to deal with had deal finalized all was perfect, till CORY the devil salesman killed the deal by being rude, very disrespectful to me Raisa was great to deal with had deal finalized all was perfect, till CORY the devil salesman killed the deal by being rude, very disrespectful to me and wife, very unprofessional wouldn't deal with that dealer ever again...……….. More