INFINITI of Willow Grove

I have been bringing my car to Faulkner Infiniti for many years, and Infinit of Willow Grove prior to that. Over the past few years, the level of service has deteriorated in my opinion. Today, I brought my Q years, and Infinit of Willow Grove prior to that. Over the past few years, the level of service has deteriorated in my opinion. Today, I brought my Q70 in for maintenance (oil change and tire rotation). Although I had a loaner vehicle, I told Mark that I needed my car today. He said my car "would definitely" be ready today. Not only was it not ready today, but I received no communication whatsoever. When I called at 5:30, I was told that service is gone for the day. I only write this because this is the 3rd time this happened to me, and I am finished with Faulkner. Everyone is friendly, but they don't do what they say they will. More

Excellent service and thorough customer service with quality workmanship while my vehicle was being serviced on this particular day. quality workmanship while my vehicle was being serviced on this particular day. More

Bought a used QX60 here two months ago and sales were great as was the service. Had a malfunction light come on and they gave me a loaner to ensure they have covered everything. All good!! great as was the service. Had a malfunction light come on and they gave me a loaner to ensure they have covered everything. All good!! More

Car is great! Nicholas was a great Salesman he was thinking customer first he showed me the car I wanted with a great price and low miles. Why pay more if you can Nicholas was a great Salesman he was thinking customer first he showed me the car I wanted with a great price and low miles. Why pay more if you can pay less and get the same thing. He is great for customers and sales! More

Completed vehicle inspection within scheduled time. Everyone was polite and helpful. Gave me summary of work completed. Everyone was polite and helpful. Gave me summary of work completed. More

Great experience, we love the new car and it was a very simple process overall! simple process overall! More

Customer since 2018. Excellent service and reasonable wait times if staying with car. Convenient location, right off turnpike at Willowgrove exit. Recommend Excellent service and reasonable wait times if staying with car. Convenient location, right off turnpike at Willowgrove exit. Recommend More

GREAT EXPERIENCE at FAULKNER INFINITY at WILLOW GROVE I worked with Nick Arnott ,an exceptional sales person. He was attentive and personable with excellent communication skills. I asked many q GROVE I worked with Nick Arnott ,an exceptional sales person. He was attentive and personable with excellent communication skills. I asked many questions and he always answered them promptly both in person and online with good attention to detail. With the customer service attention of Nick, Joe and the management team I feel confident in recommending this Infinity dealership. J. OReilly More

Staff was very helpful, nice and welcoming. They worked quickly and the space was clean and aesthetically pleasing. They worked quickly and the space was clean and aesthetically pleasing. More

I have now worked with Nick Aarrot for a second time and both experiences have been exceptional! From start to finish, Nick heard what we wanted and worked with me to make it happen without any hassle! Bo both experiences have been exceptional! From start to finish, Nick heard what we wanted and worked with me to make it happen without any hassle! Both of my Faulker Infiniti experiences were outstanding and i attribute that to great service received from Nick! More