INFINITI of West Chester

While our initial experience appeared positive, the situation has since deteriorated into an unacceptable ordeal. They have made a mistake in the calculation of our monthly payments, and since then, th situation has since deteriorated into an unacceptable ordeal. They have made a mistake in the calculation of our monthly payments, and since then, they are attempting to brush aside a legitimate mistake rather than resolve it appropriately. We feel disrespected and undervalued as customers. They are charging higher monthly payments than what it should be. They also acknowledge the mistake, however, they do not want to correct it. It is unbelievable. It is shocking that a reputable organization like this would handle such a straightforward issue with avoidance tactics and inadequate solutions. More

They are good just takes too long. I will always go to the dealer with this car. I will always go to the dealer with this car. More

The Service Department at Infiniti of West Chester is unmatched. We have purchased Mercedes, Volvo, Acura and BMW from the other local dealerships and honestly wouldn't even consider another brand after unmatched. We have purchased Mercedes, Volvo, Acura and BMW from the other local dealerships and honestly wouldn't even consider another brand after the level of service we receive from Amanda at the Infiniti dealership. Who thought that taking your car in for service could be such a pleasure and feel like you are popping in to see a friend who happens to be able to fix your car. It's an amazing feeling, so if you are looking for a Service Team that out shines it's local competitors, then you need to stop in and check this place out! More

Not helpful; not knowledgeable; not customer-service oriented. Jay didn’t seem to have any interest in selling a car. When I asked questions he was unhelpful. The text conversation was anonymous oriented. Jay didn’t seem to have any interest in selling a car. When I asked questions he was unhelpful. The text conversation was anonymous and between several different people without me having clarity on who I was speaking to. The service is curt and rude at times. Over the phone I thought that I was quoted 6% APR; I requested it in writing. When I came to purchase the car that I wanted the APR was 7.84%. I have tier 1 credit and would have considered 0% and 5.99% offers with more weight had I known that the offer was over 7%. I plan to pay it off quickly to avoid the interest, but I just felt like something was off. I think that the dealership added a significant amount of their own percentage points. I liked the pre-owned car that they had for sale better than some others on the market , so I purchased it, but I would never consider buying from them again primarily because of Jay and Mark. They seemed to have no respect or appreciation for their customers. More

First class all the way. The service people and experience is terrific every time. I've purchased my last two vehicles here primarily due to the excellent service. The service people and experience is terrific every time. I've purchased my last two vehicles here primarily due to the excellent service. More

Service Department is efficient and keeps you informed. Appreciate the tech upgrades to make processing fast & easy. Appreciate the tech upgrades to make processing fast & easy. More

The staff in the dealership are knowledge and pleasant to work with. I enjoyed the experience of getting a new car. work with. I enjoyed the experience of getting a new car. More

I have always had my vehicle serviced at this dealership but It needs to be able to do minor bodywork. but It needs to be able to do minor bodywork. More

The service department (especially Amanda) are the best! They always make me feel special. They are professional and experienced! They always make me feel special. They are professional and experienced! More