INFINITI of Warwick

This is a first class dealer I always get treated the best they do there best to service all my needs in the service department best they do there best to service all my needs in the service department More

Great Service - Yomer Ruiz I sent the following email to Yomer Ruiz, but thought I should post it here, so others looking for a great person to work with know who to ask for: I I sent the following email to Yomer Ruiz, but thought I should post it here, so others looking for a great person to work with know who to ask for: I wanted to thank you for professionalism and awesome customer service on my newly purchased 2019 QX50. You really worked with me to surprise Stacy with her new car, despite the challenges the holiday brought with limited finance staff available. I appreciated you going above and beyond to make the deal happen! Your knowledge of the car and patience in explaining the features was also great. Inskip Infiniti is lucky to have you. I am sure I will receive a survey (usually do, but haven’t yet), but wanted to personally thank you for providing us with an amazing customer experience. Thanks again! More

Was greeted with a warm welcome! Steve Rumjoe was very helpful and informative. He made sure I was 100% comfortable from start to finish and before I left the lot he took his time sho Steve Rumjoe was very helpful and informative. He made sure I was 100% comfortable from start to finish and before I left the lot he took his time showing me the ends and outs of the vehicle. I would highly recommend Infiniti; Ask of Steve!! :) More

Absolutely Satisfied 😍 After i was turned away from other Car Dealers due to poor credit i Gave INFINITI of Warwick a try and Luckily Steve Romjue took my call and made maji After i was turned away from other Car Dealers due to poor credit i Gave INFINITI of Warwick a try and Luckily Steve Romjue took my call and made majic happen? now im in a Beautiful very Modern car and paying low monthly payments 😊 Absolutely Satisfied 💓 Exelent Customer Service 💯 Thank you INFINITI OF WARWICK and very special Thanks to Steve Romjue for you Exelent work 💓 Happy New year ? More

Glad I moved to Infiniti of Warwick for my lease! Very happy to say that I moved from Infiniti of Norwood to Infiniti of Warwick after 10 yrs of leasing at Norwood. Never felt a connection with manage Very happy to say that I moved from Infiniti of Norwood to Infiniti of Warwick after 10 yrs of leasing at Norwood. Never felt a connection with management at Norwood and never felt like they valued me as a customer. All I can say is that I was more than pleased with my decision to move to Warwick. Sam, the general manager and Sal, one of the sales staff at Warwick were very professional, respectful and worked with me to get me into a car that was right for me. I can"t thank them enough! Brenda, their business manager was an absolute joy to deal with and didn't pressure me into buying anything I didn't want and respected my wishes. They had all the paperwork ready for me and my car ready to go in no time. I highly recommend buying or leasing from Infiniti of Warwick and will continue to lease or buy with them in the future. Give them a call. You won't be disappointed. More

Best Car Buying Experience We walked in with the need to buy a used car for our son and walked away with a terrific experience that made us confident we will be a repeat custome We walked in with the need to buy a used car for our son and walked away with a terrific experience that made us confident we will be a repeat customer. Our sales professional, Steve Romjue, was outstanding! He helped us decide on the right car and he and his team went out of their way to make my son's delivery day memorable. Quality dealer, quality product, quality people providing outstanding service!! Thank you. More

Fantastic low pressure My entire experience was great. My salesman Sal was phenomenal always put me first. Not to mention i love my car. Will definitely be back for my next My entire experience was great. My salesman Sal was phenomenal always put me first. Not to mention i love my car. Will definitely be back for my next car More

Great Quick Quality Service with a smile. Explained everything going on with the car and repairs needed for a 15,000 mile check up. Waiting room fully equip Quick Quality Service with a smile. Explained everything going on with the car and repairs needed for a 15,000 mile check up. Waiting room fully equipped with everything one would need. More

Buyer Beware Here’s my experience with this dealership from a recent used car purchase. The salesman was very nice and did not put on the high pressure sales pitc Here’s my experience with this dealership from a recent used car purchase. The salesman was very nice and did not put on the high pressure sales pitch during the interaction. I was buying a used car from them, which was not an INFINITI, so the salesman did not have much knowledge about the car I was interested in. The test drive was fine, and we got back to the dealership to begin negotiations. I looked around the car and it appeared to be in very good condition. I gave it my non-professional inspection and poked around as much as I really could. I was told the car was in great shape, and was given a copy of a clean Carfax report to show it was good. I was told the car went through a thorough inspection and that the dealership would be transparent regarding any issues with the car. I knew what I wanted to pay, and what I wanted for my trade, and the conversations went fine, without much pushing on either side. At the closing of the deal, the salesman kind of sprung on me that they only had one key for the car. I was disappointed that this was not disclosed earlier in the conversation, as the keys for the car cost around $400. I let them know I wasn’t really happy about it and we agreed that they would reimburse me once I ordered the new key. Subsequently, as I went to get the new key, I asked the dealer for my make of car to do an inspection. It would cost me a few bucks, but it would give me peace of mind knowing it was independently inspected. The technician called me in to show me that the car had been involved in some sort of accident, likely a curb jump which damaged the undercarriage and wheels on the right side of the car. I could see the dent in the under-part of the car and the damage as described. This type of accident would not likely be reported on an insurance claim, thus the clean Carfax, but if the car were thoroughly inspected, the INFINITI dealership would have known about it. This is a buyer beware kind of story. The INFINIT folks honored their word and sent me a check for the key, but when I mentioned the accident that was identified, they made no offer to compensate me for the work to fix it. So be it. I’m responsible for the car now that I own it, but I would not buy from these folks again, and would caution anyone about trusting them. More