INFINITI of Van Nuys - Service Center

The morning of June 4th I was told to leave the keys in the vehicle and that my Infiniti QX80 would be safe and secure in the lot going forward. The next day I was told they couldn't find the keys. When I the vehicle and that my Infiniti QX80 would be safe and secure in the lot going forward. The next day I was told they couldn't find the keys. When I arrived to pick up my vehicle it was given back to me vandalized.by the homeless and lived in with trash and items stolen. Infiniti even admitted they are aware of the problem and still refused to care for my vehicle. I have been a customer of Infiniti for years and have always had a positive experience until now. Ronald Lazo said he would handle the situation and contact me but I have never heard back demonstrating the lack of professionalism and care for customers.. More

I have had many positive experiences with this dealership over the years! I am very pleased with the services I have received. over the years! I am very pleased with the services I have received. More

everything was on time Great job from Mr. Wilson Abrego.Waiting room can be remodel too old Wilson Abrego.Waiting room can be remodel too old More

It was all very good. Very good, I repeat. Okay, again it was all very good. Very good, I repeat. Okay, again it was all very good. More

Always there when I need service . Very courteous and helpful! Give star rating can’t say enough how happy I am for great service! Very courteous and helpful! Give star rating can’t say enough how happy I am for great service! More

Friendly and quick service. It’s always a pleasant experience getting my car serviced here. It’s always a pleasant experience getting my car serviced here. More

Rudy Ruiz has always been outstanding and I greatly appreciate the rides and loaners provided while my car is being serviced. I've been going to Infiniti Van Nuys for 6 years and will continue to do s appreciate the rides and loaners provided while my car is being serviced. I've been going to Infiniti Van Nuys for 6 years and will continue to do so! More

Even though car repair work is a hassle, it is become an enjoyable experience at Infiniti of Van Nuys. I am always greeted with a smile, a cup of coffee, and willingness to get things taken care of as fast enjoyable experience at Infiniti of Van Nuys. I am always greeted with a smile, a cup of coffee, and willingness to get things taken care of as fast and as economical as possible. More

service manager luis always goes above and beyond and makes every visit a great experience! makes every visit a great experience! More

They are always knowledgeable and helpful. I can get an appointment when I need it. I can get an appointment when I need it. More