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INFINITI of Van Nuys - Service Center

Sherman Oaks, CA

4.8
686 Reviews

686 Reviews of INFINITI of Van Nuys - Service Center

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May 12, 2025

Everybody at the dealer from the scheduler to the technicians who attended me were professional, efficient and kind. More

by cathia2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
May 12, 2025

Rudy was wonderful. My car is running beautifully. I'm very pleased with everything they have done to keep my car tip top. More

by Celeste Norford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

Santiago is knowledgeable and professional. I appreciate his assistance. My service was fast and efficient. More

by ILIANATAVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
May 11, 2025

All of my concerns were taken care of ! I had a great experience with Santiago and the dealership in general! More

by PARAPROFSANDI
Recommend Dealer
Yes
Employees Worked With
Santiago
May 10, 2025

Amazing service! 10/10 would recommend! They make you feel welcomed and take great care of you. More

by RLAZO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy
May 09, 2025

Santiago always takes care of me when I am there, and his backup, Rudy, makes the perfect Batman and Robin! They are the main reason I drive from LA to Van Nuys for 40 minutes, because I know my car will be More

by TREASUREOWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
May 08, 2025

Excellent customer service and outstanding performance by mechanical technician who performed the actual repair work. Price was competitive and reasonable. Appointment availability was excellent and was able More

by RRITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy - actually provided customer service.
May 07, 2025

Santiago always provides the Best customer service always on time I really recommend to do your service here More

by BUENOJJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
May 07, 2025

The best! Super friendly, answers all my questions. Customer service is above and beyond That's it More

by ESTRADAREVA
Recommend Dealer
Yes
Employees Worked With
Rudy
May 05, 2025

Santiago is top notch! The main reason I bring my car to Infiniti even for something as simple as an oil change. The service with Infiniti is by far exceeding my expectati More

by jeremiah.waylon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
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