INFINITI of Van Nuys - Service Center

I'm from The Bay Area and was traveling in L.A. when my FX45 decided it wanted to blow its coolant going over the 405, I nursed it over to Infiniti of Van Nuys to have it checked out and have them work my FX45 decided it wanted to blow its coolant going over the 405, I nursed it over to Infiniti of Van Nuys to have it checked out and have them work on it. (big mistake) David was nice at first and got me in and told me it was going to be an hour before they can look at it. An hour and a half later they had racked up a $5,000 bill with everything that was wrong with the car like old plugs, old motor mount, Worn control arm bushings, parking light bulbs and the thermostat needed replacing along with a coolant flush and new cap. Having my hands tied I had to get the cooling system done so I could head home. They said they pressure tested my system and the total was going to be $700 and the mechanic said this would fix my issues so I said do it. I asked David if I could get a loaner so I could go get some lunch because it was going to take them 3 hours to do everything, at first he was reluctant saying I didn't have an appointment but then said ok. I came back to the dealer and the car was done and I was on my way home to the Bay. 70 miles later on top of the GrapeVine it blow again. I immediately called david and he didn't offer me any resolution accept for me to pay and have it towed back. I let it cool down and nursed it back to the dealer getting there at 6:45 and they close at 7:00. I explained to David what happened and he said leave it and they will look at it in the morning. I asked him for a loner so I can go to a hotel and he said he could only offer me a ride in the area. I explained to him that hotels are twice as much and would rater stay in Woodland HIlls where its a bit cheaper. His reply was the guy that gives out the loaners is already gone and I was lucky he even stuck around. Before blowing my gasket I got in my car and drove off to come back in the morning to get it taken care of. 8:00am the next morning I got to the dealer and David came out and said he wanted me to talk to the Service Manager, perfect! Kennet Frakes was the rudest manager I have ever met. I sat down and he started to tell me "you know your car has 250k miles and we have to replace the head gasket". Wait nothing was ever said the day before when they tested my system and diagnosed the issue to be a $700 thermostat job. I tried to explain to him that because I have 268k miles doesn't mean I need a head gasket. the mechanic didn't say anything the day before, in fact the mechanic and David couldn't believe how well of condition my car was in and how it ran so good. So now Kenneth is pretty much telling me there is nothing they will do for me and have a good day they fixed what they were paid to fix and thats that. I told him I wanted my $700 back and I would go somewhere else, he denied and said they wouldn't be doing anything for me. I was able to make it home after 12 hours of stopping every hour to let the system cool. The repair that needed to be done.... The Engine Temperature Control Sensor, a $40 part and the car runs perfect. More

I came in with a tire keep issue...Melvin Zelaya took care of it quickly and free of charge. I really appreciated it and will continue to bring my car to Infiniti of Van Nuys for all my service needs.. care of it quickly and free of charge. I really appreciated it and will continue to bring my car to Infiniti of Van Nuys for all my service needs.. Ann Manners More

This is my second visit to the Infiniti Service Dept since we purchased our G37 infinity. The service dept is really wonderful. They are efficient, respectful, and extremely nice. I was in and out in ex since we purchased our G37 infinity. The service dept is really wonderful. They are efficient, respectful, and extremely nice. I was in and out in exactly 1 hour...car washed...and on my way. It was great. While I was waiting, i went into the Infinity store to look around. Melvin Zelaya is the nicest and most helpful guy ever. He is genuinely sweet. I left the service department with a smile on my face.....and your good will in my heart. I am grateful enough to be writing this review which I generally avoid. Sincerely, Mrs. Jan Schlossberg More

1st time at infiniti, was a great experience. will come back again soon. excellent customer service to make to customers feel at home. All prices were reasonable and affodrable. was very satisfied with tha back again soon. excellent customer service to make to customers feel at home. All prices were reasonable and affodrable. was very satisfied with that. beautiful cars on display with incredible style. More

I didn't buy my car at this dealership, but needed my key fob fixed. Michael Escalera fixed my fob within 2 minutes of my walking in the door, and did it with a smile and a great helpful attitude. Next key fob fixed. Michael Escalera fixed my fob within 2 minutes of my walking in the door, and did it with a smile and a great helpful attitude. Next time I need my Infinity serviced, I'm going to think of Michael's helpfulness and want to come back to Infinity of Van Nuys. More