INFINITI of Van Nuys - Service Center

New to area; great experience We recently moved to the area and Infiniti of Van Nuys was the closest dealer. I scheduled an online appointment for my 2013 M37. I was greeted pr We recently moved to the area and Infiniti of Van Nuys was the closest dealer. I scheduled an online appointment for my 2013 M37. I was greeted promptly after pulling into the service drive. My order was written up, and I had a pleasant wait in the customer lounge. My service advisor was Rick Robinson, and he was great throughout the entire experience. Will definitely be returning to Infiniti of Van Nuys for future service needs. More

It is always a wonderful experience I like the facilities,coffee/snacks. The service is always done in a timely manner. I specifically would like to acknowledge Jonathan Ong and David Go I like the facilities,coffee/snacks. The service is always done in a timely manner. I specifically would like to acknowledge Jonathan Ong and David Gonzales. More

Excellent It is always so nice to come into the VanNuys dealer and be greated by my Rep: Rick. He is always so prompt, pleasent and gets me in and out of there. It is always so nice to come into the VanNuys dealer and be greated by my Rep: Rick. He is always so prompt, pleasent and gets me in and out of there. More

Four Infiniti Cars Have always been treated fairly and professionally at this Infiniti dealership. Great service department. The cars are exceptional. I highly recommend Have always been treated fairly and professionally at this Infiniti dealership. Great service department. The cars are exceptional. I highly recommend both the dealership and the car for both sales and service providers. More

Best of the best! Infiniti of Van Nuys has the best service department! Steven Chen is the most professional, courteous and accommodating representative I've dealt with Infiniti of Van Nuys has the best service department! Steven Chen is the most professional, courteous and accommodating representative I've dealt with at any dealership. He is knowledgeable and easy to deal with... ask for him! More

The round around after the sale After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in the " service department". New cars dealers don't make a ton of money on new retail car purchases, it's the parts and service department that is the blood of the organization. This place needs to be taken off life support. I'd take my new car to Pep Boys for service at least I would get some respect, there. More

Excellent customer service Executive customer service was prevaded Steven Chan . He was very courteous and knowledgeable in to recommendations to the car service. Overall the de Executive customer service was prevaded Steven Chan . He was very courteous and knowledgeable in to recommendations to the car service. Overall the dealership thriving to path of excellent customer service. Thank you Stive for amazing customer service. This dealership will be always #1 choise for us now and in future. More

Excellent service They performed a thorough inspection of my vehicle and found items I wasn't aware of that were fixed under warranty. Customer service and satisfact They performed a thorough inspection of my vehicle and found items I wasn't aware of that were fixed under warranty. Customer service and satisfaction were at the top of the list. Rick Robinson our senior service professional was exceptional. He continually kept us apprised of the current status of our vehicle and made sure all our needs were met including giving me a sporty coupe to drive as a loaner. Rick is a valuable asset to the organization not only in customer service but his knowledge of the vehicles through his prior work as a master mechanic. Everyone at Infiniti was thorough in their work and showed what customer service is all about. Thank you Van Nuys Infiniti! More

Steve Chen is excellent!! Yes, my experience was very very exceptional. Steve was very thorough in all repairs and necessities for servicing my vehicle. He was very attentive a Yes, my experience was very very exceptional. Steve was very thorough in all repairs and necessities for servicing my vehicle. He was very attentive and accommodating and never let me feel forgotten or neglected. I notice other clients that he was handling were surprised at his quick and thorough service. More

Friendly Great custimer service. Good effort creating a relationship with customers. Take the time to explain the diagnosis of the vehicle. Warm welcoming envi Great custimer service. Good effort creating a relationship with customers. Take the time to explain the diagnosis of the vehicle. Warm welcoming environment. Took the time to make sure my needs were met while I wait for repairs to be completed. More