INFINITI of Van Nuys - Service Center

The round around after the sale After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in the " service department". New cars dealers don't make a ton of money on new retail car purchases, it's the parts and service department that is the blood of the organization. This place needs to be taken off life support. I'd take my new car to Pep Boys for service at least I would get some respect, there. More

Excellent customer service Executive customer service was prevaded Steven Chan . He was very courteous and knowledgeable in to recommendations to the car service. Overall the de Executive customer service was prevaded Steven Chan . He was very courteous and knowledgeable in to recommendations to the car service. Overall the dealership thriving to path of excellent customer service. Thank you Stive for amazing customer service. This dealership will be always #1 choise for us now and in future. More

Excellent service They performed a thorough inspection of my vehicle and found items I wasn't aware of that were fixed under warranty. Customer service and satisfact They performed a thorough inspection of my vehicle and found items I wasn't aware of that were fixed under warranty. Customer service and satisfaction were at the top of the list. Rick Robinson our senior service professional was exceptional. He continually kept us apprised of the current status of our vehicle and made sure all our needs were met including giving me a sporty coupe to drive as a loaner. Rick is a valuable asset to the organization not only in customer service but his knowledge of the vehicles through his prior work as a master mechanic. Everyone at Infiniti was thorough in their work and showed what customer service is all about. Thank you Van Nuys Infiniti! More

Steve Chen is excellent!! Yes, my experience was very very exceptional. Steve was very thorough in all repairs and necessities for servicing my vehicle. He was very attentive a Yes, my experience was very very exceptional. Steve was very thorough in all repairs and necessities for servicing my vehicle. He was very attentive and accommodating and never let me feel forgotten or neglected. I notice other clients that he was handling were surprised at his quick and thorough service. More

Friendly Great custimer service. Good effort creating a relationship with customers. Take the time to explain the diagnosis of the vehicle. Warm welcoming envi Great custimer service. Good effort creating a relationship with customers. Take the time to explain the diagnosis of the vehicle. Warm welcoming environment. Took the time to make sure my needs were met while I wait for repairs to be completed. More

Excellent service I would recommend Infinity to every person I know. Their customer service and relationship with their clients is exemplary!! Dropped me and picked me I would recommend Infinity to every person I know. Their customer service and relationship with their clients is exemplary!! Dropped me and picked me up from work!!! More

Recent service. My regular contact was out on the day I wanted to bring my vehicle in for an Oil Change and General Maintenance. The person he referred me to was grea My regular contact was out on the day I wanted to bring my vehicle in for an Oil Change and General Maintenance. The person he referred me to was great. Very personable and knew what he was talking about since he had once been a mechanic at the dealership. Turnaround was very quick even though I was not in a rush and left the car there for service. Charge was very reasonable and it was a quick in and out. More

Great Service Team I've been lucky, the first manager I met in the Service Department was Resty Tiangco. Resty is one of those professionals you are always hoping for wh I've been lucky, the first manager I met in the Service Department was Resty Tiangco. Resty is one of those professionals you are always hoping for when you're in need of excellent service. Efficient, Fast, Informed, Motivated and obviously respected by his co-workers. I never ever once have felt impatient when servicing my Infiniti at Van Nuys because Resty and his team simply get the job done faster than any other facility I've ever known. And I never have to ask for a wash. The car is spotless on delivery. Thanks again, Resty. More

Best place for a Good Car Service I owned my car back in 2013. Ever since, I have been getting my car serviced with the common people whom I knew from Infiniti service department. G I owned my car back in 2013. Ever since, I have been getting my car serviced with the common people whom I knew from Infiniti service department. Great guys and a friendly atmosphere.. So far, I have had the best experience with my car service here at Infiniti of Van Nuys and would personally recommend it. I always make appointment with Devin Da Graca who is just amazing. He is one of the best guys from Service department whom you can rely on for a better car service. Estimating the amount of time and work needed on my car, he also signed me in for a loaner car. Besides, I was also receiving periodic updates from him on the status of my car service. Very responsive and efficient at the same time. I have to state that he had always been professional in handling my situation and he truly cared. Took every note on additional details & request at the time of service and delivered it to perfection. Once again, I would personally like to thank Devin and team who worked on my car. Best Regards, GBN More

Excellent Service As Usual! I have been a customer of this dealership through the course of 4 leases. This latest service experience - with Rick Robinson - was as smooth and effi I have been a customer of this dealership through the course of 4 leases. This latest service experience - with Rick Robinson - was as smooth and efficient as I've come to expect. Rick was helpful and courteous, my loaner was available as promised, and the turnaround was quick. What more can you ask for? More