INFINITI of Van Nuys - Service Center

I do not trust their service department My customer rep was fine. Other than that, it was another bad experience with this service department. This is the THIRD time I have driven away fro My customer rep was fine. Other than that, it was another bad experience with this service department. This is the THIRD time I have driven away from this dealership to discover the service light is still on for the problem I had taken my car there to fix. These guys tell you everything is wrong with your car and try to sell you fixes that would cost you more than it's worth. I have no trust in this dealership's service department, it really feels like they put their own profit over the customer's well-being every time. For example, they recommended a thousand dollar repair for something that an outside mechanic just told me will be fixed by an oil change. Now that I have other options, I won't be going there again. More

Fantastic Service Rick Robinson at Infiniti of Van Nuys is a great service advisor. He never fails to help us out and is always available with a smile to do his job. I Rick Robinson at Infiniti of Van Nuys is a great service advisor. He never fails to help us out and is always available with a smile to do his job. I give him a 10! More

Engine repair due to overheating as well as additional work Rick Robinson is not only professional and knowledgeable, but by far the best Service Representative I believe your agency has. My service was handl Rick Robinson is not only professional and knowledgeable, but by far the best Service Representative I believe your agency has. My service was handled thoroughly and professionally, dealing with all i issues which required attention. Rick clearly rocks. He is an asset to your dealership. More

Fantastic Service Set the appointment up the day before with on line ease. My rep Devin was wonderful. I had never met him before but he treated me like a friend. Servi Set the appointment up the day before with on line ease. My rep Devin was wonderful. I had never met him before but he treated me like a friend. Service was great and they even changed my car key battery for free. Very happy camper here. More

Service Disaster? Not at Miller Infinity! I had one! I am on my 3rd Infinity from Miller Infinity. Infinity makes amazing vehicles. Very intuitive! But, they have of great sales & service and I had one! I am on my 3rd Infinity from Miller Infinity. Infinity makes amazing vehicles. Very intuitive! But, they have of great sales & service and always been more than fair on trade ins and new car deals. Recently I ran into a service disaster. My Radiator ruptured and rendered my FX35 inoperable. I had it towed to Infinity of Van Nuys when I was introduced to Steven Chen, Service advisor. I was really in a pickle. I was on my way to pick up my son, ill at school when my car failed. Bu the time I got help and made to infinity, almost 3 hours had passed. Without delay, Steven had 1 loaner car left and was able to reschedule another client, knowing my son was waiting as school for so long and the stress I was under. The next day the radiator trouble was located. I was made aware that the Transmission oil also cools through this trans core radiator. Ir was detected that radiator fluid had contaminated the transmission fluid. So it wasn't a question of if, it was a question of when will my transmission fail? With Steven's influence, all party's agreed to replace my transmission by being proactive as to things to come. I was stunned when I saw the service record! 9200.00! The Transmission alone was 8K! I couldn't believe it. Steven said He did not want me coming back months from now when my warranty expired, knowing the the Transmission would fail at some future point. I was astounded. This is the greatest dealership I have ever worked with! From the first call, Service Sales, everything! I can't say enough about the quality of the dealership, Manufacturer and especially the great folks at Miller Infinity. They know about customer service and look for opportunities to do great things for their customers. Thank you all so much. Now I can't wait to come back to purchase my next Infinity! Best to you all and thank you Steven! Yours Truly, Tom Jacob Very Satisfied Customer! More

Easy and Quick They were right on me when I drove up. Literally only took the hour that they said it would. Car was waiting all washed when I got back. Friendly too! They were right on me when I drove up. Literally only took the hour that they said it would. Car was waiting all washed when I got back. Friendly too! More

Quick and easy Loved my service advisor Steve Chen! He took time and explained things -- he was very knowledgable. Waiting area was very comfortable. In and out as p Loved my service advisor Steve Chen! He took time and explained things -- he was very knowledgable. Waiting area was very comfortable. In and out as promised. More

They bent over backwards to help me. I love my service consultants, David and Devin!!! They have both been A #1 to help me and give me the best advise for my car's best service. Thomas, I love my service consultants, David and Devin!!! They have both been A #1 to help me and give me the best advise for my car's best service. Thomas, the manager was great to help me this time too in selecting my new tires. What a TEAM they are!!!!! I am more than pleased, I am excited. More

Great service David Gonzalez got me out earlier than expected and the car was great! I would definitely recommend to friends and family and will be back. David Gonzalez got me out earlier than expected and the car was great! I would definitely recommend to friends and family and will be back. More

great service David Gonzalez took great care of me. I waited for my car and it was done in a reasonable amount of time. The car looked great because of the car wa David Gonzalez took great care of me. I waited for my car and it was done in a reasonable amount of time. The car looked great because of the car wash they always give after service. I really appreciate it More