INFINITI of Van Nuys - Service Center

Excellent Service. Excellent Service and staff. Wilson Chihuahua was very knowledgeable and took care of us right away. The staff are always looking out for their custo Excellent Service and staff. Wilson Chihuahua was very knowledgeable and took care of us right away. The staff are always looking out for their customer(s). More

Great experience I had such a great experience with Rick and this service dept last time that i decided to get my brake work done by them a few months later. Rick did I had such a great experience with Rick and this service dept last time that i decided to get my brake work done by them a few months later. Rick did not disappoint - great straight up kind of guy; the exact type of service manager you always hope to get, but never usually do. I have an older 2004 and I was in last time for engine problems which they fixed nicely without trying to gouge me. I usually get my brakes taken care of somewhere else - glad I brought my car back to them again. More

Never an Issue. Perfect ! This dealership is so lucky to have Rick Robinson on their team. Whenever I bring the car in for service, he's right on it, and stays on it, reportin This dealership is so lucky to have Rick Robinson on their team. Whenever I bring the car in for service, he's right on it, and stays on it, reporting to me what's going on, what the team is doing until it's done. Yes it's always washed when he hands me the keys. Rick cares about his customers, and about their vehicles. A person like that is very rare in this world. Thanks Rick ! More

Great experience! I echo Enzoman's review to the letter. Rick is truly a treasure. And the trip home felt like I was driving a new car. And let's not forget the the ver I echo Enzoman's review to the letter. Rick is truly a treasure. And the trip home felt like I was driving a new car. And let's not forget the the very comfortable waiting lounge. More

In n Out Jerry got me in without a previous appointment when I called to say my tire was going flat and I needed to be in and out in an hour, as I live in Glen Jerry got me in without a previous appointment when I called to say my tire was going flat and I needed to be in and out in an hour, as I live in Glendale, and had an important appointment in the valley within the hour. He had the gigantic nail out, tire repaired, car washed and I was out in less than one hour! More

Awesome job! Great job - really amazing experience. Rick was great at communicating. Car was very clean. Very easy to set up an appointment. Very easy drop off Great job - really amazing experience. Rick was great at communicating. Car was very clean. Very easy to set up an appointment. Very easy drop off and pick up. Rick called and gave me updates and made sure I was aware of all the discounts. More

Steven Chen is the definition of quality customer service! Steven Chen truly cares about his clients and their cars! I first met him at Glendale Infiniti- check out his yelp reviews when he was there complimen Steven Chen truly cares about his clients and their cars! I first met him at Glendale Infiniti- check out his yelp reviews when he was there complimenting the great service many received from him. Once you have meet him, you will feel the same! Very professional, helpful, honest, accommodating and trustworthy. Lucky me randomly discovered that he transferred to Van Nuys and of course now I’m getting my car serviced here. Steven has taken care of my car through it all and all I can say is that it’s great to know there’s someone like him out there I count can on for my routine maintenance needs or in a car crisis. Thank you so much for exceeding my expectations time and time again and making every trip to the dealership as pleasant and stress free as possible More

Superior customer service Rick Robinson in the service department managed my transmission repair with precision from start to finish. He got me in a loaner car immediately, ma Rick Robinson in the service department managed my transmission repair with precision from start to finish. He got me in a loaner car immediately, made sure my warranty covered the repair, stayed in touch with me throughout the process, and had me checked out with a brand new transmission and a sparkling clean vehicle with not a single glitch. A+ service all the way!! More

Service With Attention to Detail As always,Rick Robinson took care of my scheduled service with no problems and gave me back a washed, new feeling car. Not bad for a 8 year old M45! As always,Rick Robinson took care of my scheduled service with no problems and gave me back a washed, new feeling car. Not bad for a 8 year old M45! More

Trustworthy and professional Steven Chen and his colleagues are the best in the business. Unlike service consultants at other dealerships, they won't try to get you do pay for ser Steven Chen and his colleagues are the best in the business. Unlike service consultants at other dealerships, they won't try to get you do pay for services that aren't needed. And they're great with keeping you up to date on what's found and when the service will be finished. I drive all the way from the Pasadena area to get my car serviced here, but it's worth it knowing that I can trust the recommendations and the work. More