INFINITI of Van Nuys - Service Center

accommodating for last minute request On my way home from work, I stopped in for an oil change without an appointment, and the service department was able to perform the maintenance before On my way home from work, I stopped in for an oil change without an appointment, and the service department was able to perform the maintenance before they closed. Wilson Chihuahua was very helpful, professional and easy to work with. More

.... Service is always excellent! Steven Chen, Devin de Graca, and Adam are always excellent in providing service every time I bring in my cars, even for just a simple oil change. Th Steven Chen, Devin de Graca, and Adam are always excellent in providing service every time I bring in my cars, even for just a simple oil change. They are a bunch of crazy guys, but they do put in their full attention to your needs - what you need and what you could defer for later servicing. Also, your car always comes back clean. A couple of times I didn't feel like washing my car, so I brought it in for an oil change! I have a 2006 M35 and a 2008 G35. I love both cars and the people that takes care of it. Keep on. It's the service and attention that brings me back - tho' I have to deal with these "crazy" dudes. More

Great service The whole process was quick and easy from the initial call to the service department, who managed to fit me in with very little notice. The Service C The whole process was quick and easy from the initial call to the service department, who managed to fit me in with very little notice. The Service Consultant that handled my visit was Wilson Chihuahua, he was friendly and professional. He dealt with all the paperwork, got my car booked in and serviced within the minimum of delay; a very good experience. Thanks Wilson. More

Service Review Rick Robinson is one of the finest service advisors I have ever known. He is very helpful and knowledgeable about the vehicles and all of the needs of Rick Robinson is one of the finest service advisors I have ever known. He is very helpful and knowledgeable about the vehicles and all of the needs of his customers. He has made sure that all of my service needs have been handled to my complete satisfaction. I will definitely return to him for future service needs and the Van Nuys Infinity Dealership is my "go to" place for vehicle purchases in the future. More

2 Visits for Battery and Maintenance I went to the Infiniti of Van Nuys Service Center because I was having trouble with my battery. The representative Wilson Chihuahua was very helpful a I went to the Infiniti of Van Nuys Service Center because I was having trouble with my battery. The representative Wilson Chihuahua was very helpful and made my experience very easy and quick as it is not very easy for women to go to the dealerships. Then I went again for regular maintenance last weekend and again Wilson Chihuahua help me with the entire process and he was very professional and helpful. More

Exception service Rick Robertson in the service department was extremely professional, friendly, knowledgable and went out of his way to make sure the trouble I was hav Rick Robertson in the service department was extremely professional, friendly, knowledgable and went out of his way to make sure the trouble I was having with my car was resolved to my complete satisfaction. Thank you! More

Excellent Service I received excellent service. Took my vehicle in to get checked out before the warranty expired. Rick Robinson was great!! He went above and beyond. I received excellent service. Took my vehicle in to get checked out before the warranty expired. Rick Robinson was great!! He went above and beyond. Highly recommend this Infiniti dealership!! More

Excellent Service. Excellent Service and staff. Wilson Chihuahua was very knowledgeable and took care of us right away. The staff are always looking out for their custo Excellent Service and staff. Wilson Chihuahua was very knowledgeable and took care of us right away. The staff are always looking out for their customer(s). More

Great experience I had such a great experience with Rick and this service dept last time that i decided to get my brake work done by them a few months later. Rick did I had such a great experience with Rick and this service dept last time that i decided to get my brake work done by them a few months later. Rick did not disappoint - great straight up kind of guy; the exact type of service manager you always hope to get, but never usually do. I have an older 2004 and I was in last time for engine problems which they fixed nicely without trying to gouge me. I usually get my brakes taken care of somewhere else - glad I brought my car back to them again. More

Never an Issue. Perfect ! This dealership is so lucky to have Rick Robinson on their team. Whenever I bring the car in for service, he's right on it, and stays on it, reportin This dealership is so lucky to have Rick Robinson on their team. Whenever I bring the car in for service, he's right on it, and stays on it, reporting to me what's going on, what the team is doing until it's done. Yes it's always washed when he hands me the keys. Rick cares about his customers, and about their vehicles. A person like that is very rare in this world. Thanks Rick ! More