INFINITI of Van Nuys - Service Center

Convertible repair Rick Robinson the service advisor and Thomas the mechanic were great- the addressed the problem immediately, had the repair done lickety-split and off Rick Robinson the service advisor and Thomas the mechanic were great- the addressed the problem immediately, had the repair done lickety-split and off I drove--I would rate them 11 out of 10. More

Excellent Service Excellent service. Took my car in to get new brakes and didn't take them long to get it done. Also, they're quick to let you know if your car has any Excellent service. Took my car in to get new brakes and didn't take them long to get it done. Also, they're quick to let you know if your car has any other issues that need attention. More

Best customer service you can find! I brought my car in for a 60K service on my EX35. I drove out of my way just to get my car serviced by Davin DeGraca because I know he is an exceptio I brought my car in for a 60K service on my EX35. I drove out of my way just to get my car serviced by Davin DeGraca because I know he is an exceptional service consultant. He always surprises me on how well he takes care of me and my car. He put me in a new QX60 loaner car because I wanted to "test drive" a SUV, gave me a BRAND NEW throttle body out of warranty instead of just cleaning it to make sure "dying on start" issue was fixed, and even contacted factory to see if they can restore a cosmetic damage another infiniti dealer had caused free of charge. Davin always went far far and way beyond his job description every time I had the pleasure of dealing with him and I would recommend friends, family, coworkers AND strangers to this dealership and Davin! More

Fast, friendly & efficient Just needed a routine oil change; Steven greeted me upon arrival, and escorted me to the convenient waiting area (with Starbucks, fresh pastries and T Just needed a routine oil change; Steven greeted me upon arrival, and escorted me to the convenient waiting area (with Starbucks, fresh pastries and TV!) He later notified me that I needed a repair on my clock light which was covered by the warranty and would take an extra 10 minutes. Got my car back within the promised hour, including complimentary wash! Thanks, Steven & Infiniti of Van Nuys ! More

Quick tire fix My low pressure light kept coming on in my QX70. My boy Steven got me in and out of there in 35 minutes. Replaced a bad sensor and had me back on the My low pressure light kept coming on in my QX70. My boy Steven got me in and out of there in 35 minutes. Replaced a bad sensor and had me back on the road fast. Nothing but good experiences here. More

Service of vehicle Rick Robinson was anazing as usual in making my appointment for me. Steven Chan was very professional and took my car in right away. I was given a cou Rick Robinson was anazing as usual in making my appointment for me. Steven Chan was very professional and took my car in right away. I was given a courtesy ride back to work and my car was complete in just a couple hours. Thanks again Infiniti van nuys! More

Excellent Service I had a regular service and I like having the same service rep, David, assist me. He Looked up my plan and made a note of My benefits. No Charges a I had a regular service and I like having the same service rep, David, assist me. He Looked up my plan and made a note of My benefits. No Charges and they found several items like a defective clock which was replaced at no charge and a new battery in my key. It was thorough and efficient. More

My highest rating. I own a 1997 qx4 with 200.000+ miles on it and they treated me like I had just purchased a brand new car, Polite ,respectful, attentive, concerned. In I own a 1997 qx4 with 200.000+ miles on it and they treated me like I had just purchased a brand new car, Polite ,respectful, attentive, concerned. In a word .PROFESSIONSAL. My very highest recommendation. I have always avoided going to any dealership. These guys changed my mind 180 degrees A pleasure, without reservation. More

great service and fast oil change Yes - i am happy to provide a positive feedback because i had a great experience and over all fast service at the dealership. I also want to thank W Yes - i am happy to provide a positive feedback because i had a great experience and over all fast service at the dealership. I also want to thank Wilson who tried to make sure it is done fast and I had all my questions answered. Thank you Arsen. More

Needed Engine Mounts and a Power Steering Hose Both David Gonzalez and Grigor Arkelyan went above and beyond expectations. They both wanted to make sure I understood everything that needed to be d Both David Gonzalez and Grigor Arkelyan went above and beyond expectations. They both wanted to make sure I understood everything that needed to be done. All the work and the costs were explained at great length and all my questions were answered to my satisfaction. More