INFINITI of Van Nuys - Service Center

Fast, friendly & efficient Just needed a routine oil change; Steven greeted me upon arrival, and escorted me to the convenient waiting area (with Starbucks, fresh pastries and T Just needed a routine oil change; Steven greeted me upon arrival, and escorted me to the convenient waiting area (with Starbucks, fresh pastries and TV!) He later notified me that I needed a repair on my clock light which was covered by the warranty and would take an extra 10 minutes. Got my car back within the promised hour, including complimentary wash! Thanks, Steven & Infiniti of Van Nuys ! More

Quick tire fix My low pressure light kept coming on in my QX70. My boy Steven got me in and out of there in 35 minutes. Replaced a bad sensor and had me back on the My low pressure light kept coming on in my QX70. My boy Steven got me in and out of there in 35 minutes. Replaced a bad sensor and had me back on the road fast. Nothing but good experiences here. More

Service of vehicle Rick Robinson was anazing as usual in making my appointment for me. Steven Chan was very professional and took my car in right away. I was given a cou Rick Robinson was anazing as usual in making my appointment for me. Steven Chan was very professional and took my car in right away. I was given a courtesy ride back to work and my car was complete in just a couple hours. Thanks again Infiniti van nuys! More

Excellent Service I had a regular service and I like having the same service rep, David, assist me. He Looked up my plan and made a note of My benefits. No Charges a I had a regular service and I like having the same service rep, David, assist me. He Looked up my plan and made a note of My benefits. No Charges and they found several items like a defective clock which was replaced at no charge and a new battery in my key. It was thorough and efficient. More

My highest rating. I own a 1997 qx4 with 200.000+ miles on it and they treated me like I had just purchased a brand new car, Polite ,respectful, attentive, concerned. In I own a 1997 qx4 with 200.000+ miles on it and they treated me like I had just purchased a brand new car, Polite ,respectful, attentive, concerned. In a word .PROFESSIONSAL. My very highest recommendation. I have always avoided going to any dealership. These guys changed my mind 180 degrees A pleasure, without reservation. More

great service and fast oil change Yes - i am happy to provide a positive feedback because i had a great experience and over all fast service at the dealership. I also want to thank W Yes - i am happy to provide a positive feedback because i had a great experience and over all fast service at the dealership. I also want to thank Wilson who tried to make sure it is done fast and I had all my questions answered. Thank you Arsen. More

Needed Engine Mounts and a Power Steering Hose Both David Gonzalez and Grigor Arkelyan went above and beyond expectations. They both wanted to make sure I understood everything that needed to be d Both David Gonzalez and Grigor Arkelyan went above and beyond expectations. They both wanted to make sure I understood everything that needed to be done. All the work and the costs were explained at great length and all my questions were answered to my satisfaction. More

Routine Visit Although this trip to Infiniti of Van Nuys was a routine visit I was giving the appointment time I requested enabling me to make full use of my time i Although this trip to Infiniti of Van Nuys was a routine visit I was giving the appointment time I requested enabling me to make full use of my time in the San Fernando Valley. My service expert, Rick Robinson, checked out my questions concerning my car and had the mechanics service my vehicle. All questions were answered in a complete, clear, unhurried way. Couldn't be better. My car was ready in the allotted time washed and vacuumed! More

routine service visit - 64,000 miles. other need determined as always, over these many years (g-20 previously), rick robinson (interrupted by david gonzales) ,have taken care of us. rick was away for awhile as always, over these many years (g-20 previously), rick robinson (interrupted by david gonzales) ,have taken care of us. rick was away for awhile More

Service The service was excellent. My car needed the rear brakes replaced and an oil change. David took me right away and had my car done quickly and profes The service was excellent. My car needed the rear brakes replaced and an oil change. David took me right away and had my car done quickly and professionally. More