INFINITI of Van Nuys - Service Center

Excellent Thank you Wilson for getting me out on time. Though a slight wait, you made it work. I really appreciate it! Will be back soon. Thank you Wilson for getting me out on time. Though a slight wait, you made it work. I really appreciate it! Will be back soon. More

Everyone was friendly and Wilson was great Excellent service. Everyone was friendly and Wilson was very informative. Great coffee and shuttle service. I have been going to the one in Glendale a Excellent service. Everyone was friendly and Wilson was very informative. Great coffee and shuttle service. I have been going to the one in Glendale and found this service department to be better. More

G37 Service I had my car's 21K service last week. I called and was able to get in the next day at a time that suited me perfectly. I arrived at 8am, dealt with Wi I had my car's 21K service last week. I called and was able to get in the next day at a time that suited me perfectly. I arrived at 8am, dealt with Wilson Chihuahua, he made the whole process run so smoothly. I couldn't be happier with the service, to my mind Wilson went above and beyond, thank you Wilson. More

Very Good Experience I went to Infiniti of Van Nuys on a Saturday morning for an oil change and was in-and-out in a little over an hour. Wilson was very helpful and I will I went to Infiniti of Van Nuys on a Saturday morning for an oil change and was in-and-out in a little over an hour. Wilson was very helpful and I will definitely be back for the next required service visit. Thank you. More

Excellent Service Advisor Steven Chen, service advisor, is exceptional and knowledgeable in explaining clearly about each item that needed servicing on our car. Best service an Steven Chen, service advisor, is exceptional and knowledgeable in explaining clearly about each item that needed servicing on our car. Best service and treatment ever. More

Service Great job Wilson. I was in and out in no time. Wilson was pleasant and I received great service. Price was right. Breakers, filters. Thank you in Great job Wilson. I was in and out in no time. Wilson was pleasant and I received great service. Price was right. Breakers, filters. Thank you infinity More

Above and Beyond We've been working with Adam Tran during our last few service visits. He went above and beyond to make sure our car was taken car of and that we felt We've been working with Adam Tran during our last few service visits. He went above and beyond to make sure our car was taken car of and that we felt at home. He is a valuable asset to the dealership and the key reason we bring our car back to the dealership for repairs. More

Convertible repair Rick Robinson the service advisor and Thomas the mechanic were great- the addressed the problem immediately, had the repair done lickety-split and off Rick Robinson the service advisor and Thomas the mechanic were great- the addressed the problem immediately, had the repair done lickety-split and off I drove--I would rate them 11 out of 10. More

Excellent Service Excellent service. Took my car in to get new brakes and didn't take them long to get it done. Also, they're quick to let you know if your car has any Excellent service. Took my car in to get new brakes and didn't take them long to get it done. Also, they're quick to let you know if your car has any other issues that need attention. More

Best customer service you can find! I brought my car in for a 60K service on my EX35. I drove out of my way just to get my car serviced by Davin DeGraca because I know he is an exceptio I brought my car in for a 60K service on my EX35. I drove out of my way just to get my car serviced by Davin DeGraca because I know he is an exceptional service consultant. He always surprises me on how well he takes care of me and my car. He put me in a new QX60 loaner car because I wanted to "test drive" a SUV, gave me a BRAND NEW throttle body out of warranty instead of just cleaning it to make sure "dying on start" issue was fixed, and even contacted factory to see if they can restore a cosmetic damage another infiniti dealer had caused free of charge. Davin always went far far and way beyond his job description every time I had the pleasure of dealing with him and I would recommend friends, family, coworkers AND strangers to this dealership and Davin! More